Last updated: October 13, 2026
Quick answer: Yes. When you connect Kimoby to PBS, customer, appointment and repair order data sync over, and the Kimoby Pay terminal fills in the RO number and amount due. Two limits up front. Payments don't write back to the RO on PBS (that's CDK only), and invoice delivery isn't available. Texting, video, loaners and campaigns run on the same connection.
What problem does the PBS integration solve?
It removes the double entry. Without a DMS connection, your advisor looks up the RO in PBS, then types the same customer and amount into a separate tool. With the PBS connection, that lookup step is gone at the terminal.
What syncs from PBS today?
Customer profile updates, service appointment details and repair order data all come over from PBS. At the Kimoby Pay terminal, the customer, RO number and amount due fill in on their own, so nobody re-keys anything mid-transaction.
What isn't included with PBS?
Two things. Better you hear them now than after you sign.
- No payment write-back. A payment taken in Kimoby doesn't mark itself paid on the RO in PBS. Automatic payment write-back works on CDK only.
- No invoice delivery. Sending the PBS invoice to the customer through Kimoby isn't available on PBS.
On PBS, the integration is RO sync. If write-back matters most to your store, don't assume parity with CDK.
What else runs on the same PBS connection?
Payments are one piece. The rest of the workflow sits on the same data.
Texting. Every conversation ties to the open RO your advisor is already looking at in PBS. The thread has context.
Video inspections and estimates. The tech's walkaround video and the estimate both reference the same repair order. On Service Lane OS Pro, the estimate is drafted from the video, and your advisor reviews it before it goes out.
Missed calls. Kimoby Voice catches the calls your team can't pick up, transcribes and summarizes them, and lets the caller switch to text. It doesn't book appointments yet.
Loaners. A loaner agreement in Kimoby Go references the same customer and vehicle record, so it's not a separate paper trail from the repair.
Campaigns. Declined-service follow-up, recall outreach and warranty-expiry campaigns through Kimoby Grow draw on the same customer and vehicle history, not an exported list.
For a walk through the status-triggered texts on PBS, see our PBS fixed ops guide.
Why does this matter for Canadian dealerships?
PBS is the system of record for a lot of Canadian stores, including many in Quebec. With Kimoby, texts translate both ways, so an advisor can work in English and still text a customer who writes in French.
Related integrations
You can also connect Kimoby to CDK and Tekion. RO sync also works with Reynolds & Reynolds, Keyloop Serti, Dealer Vu and Quorum. See the full integrations list for the rest.
Running PBS and want to see it on your own data? Book a demo.
FAQ
Does Kimoby integrate with PBS?
Yes. Customer, appointment and repair order data sync from PBS, and the Kimoby Pay terminal fills in the customer, RO number and amount due automatically.
Does Kimoby's PBS integration include invoice delivery or payment write-back?
No. Payment write-back works on CDK only, and invoice delivery through Kimoby isn't available on PBS. On PBS, the integration covers RO sync.
Does Kimoby only handle payments for PBS dealers?
No. The same PBS connection supports texting, video inspections, digital estimates, missed-call handling through Kimoby Voice, loaner management through Kimoby Go and service campaigns through Kimoby Grow.
What service lane software works with PBS in Canada?
One option is a service lane operating system like Kimoby, with texting, video inspections, digital estimates, loaner management, campaigns and payments connected to PBS, with two-way translation for English and French conversations.
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