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Dealership Texting Software

Dealership texting software that runs the whole repair order.

Advisors send status updates, video inspections, estimates, and payment links from one text thread, all tied to the repair order and synced to your DMS. Kimoby is not a generic texting app. Messages are the workflow.

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Estimates approved in 6 minutes, not 22 hours.

Runs on top of your DMS

Texting, but it carries the whole repair order.

A generic texting tool sends a message and stops there. Kimoby's texting is the service lane workflow: the status update, the video, the estimate, the approval, and the payment all live in one thread, tied to the RO and written back to your DMS. It's part of the Service Lane OS, not a separate app your advisors have to tab into.

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

Status, estimate, payment, one conversation

Everything the customer needs to see, approve, and pay, in a single text conversation.
The first text goes out on its own.

The moment the RO opens, the customer gets a text with their advisor's name. No one's calling the desk to ask if anyone has looked at the car.

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The video lands right in the thread.

A photo and a 30-second clip of the worn part, sent to the customer's phone. They see the problem instead of hearing a number.

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The estimate is right there, approve by tap.

Line by line, each with a price and a yes or no. The customer approves what they want, from the same conversation.

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They pay in the thread.

Card, Apple Pay, Google Pay, or financing, from the same text. No counter line, no separate payment app.

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It all logs to the RO.

Every message, the approval, and the payment post back to your DMS. The conversation is the record, no copy-paste.

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Built for the service lane, not generic texting

Everything an advisor needs in the conversation, on desktop or mobile.

Multimedia messages

Send photos, videos, and PDFs in the text so customers see the recommendation, not just read about it.

Two-way conversations

Customers reply, advisors answer, all from one inbox on desktop or the mobile app.

AI message polish

Built-in spellcheck and tone cleanup so every message reads clear and professional.

Scheduled texts

Send at the right time: appointment reminders, status updates, and follow-ups.

Automated workflows

Trigger reminders and follow-ups from DMS events, so the routine messages send themselves.

Pay by text

Customers pay securely from the thread with Kimoby Pay. No counter line, no separate app.

Reviews & CSI

Request reviews automatically and catch unhappy customers before the OEM survey does.

Internal notes & handoffs

Tag teammates, leave internal notes, and reassign conversations, all invisible to the customer.

DMS writeback

Approved work and payments post back to the right RO. The conversation is the record.

The old way vs the Kimoby way

Before
With Kimoby

Before Kimoby

  • Phone tag with customers for approvals
  • Long waits at the desk to pay
  • Estimates read over the phone, no context
  • A separate tool, not tied to the RO or DMS
  • No visibility into what was said or sent

With Kimoby

  • Approve from the phone in minutes
  • Pay in the same thread, before pickup
  • Video and photos that build trust
  • Tied to the RO, written back to the DMS
  • The thread is the record, with reporting
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“If you do email or hardmail campaigns, usually a 30 to 60 day period you can expect to have a 6 to 8 percent response rate. I usually see that within the first 24h of sending some sort of marketing campaign, I have an average of 10 to 15% response rate for scheduling. With Kimoby you’re getting real-time results.”
Ken Benton

Ken Benton

VW Service Manager at North Penn Volkswagen

What texting in the workflow does

Measured across 747 dealerships and 16.5M repair orders.

6 minutes

median time from estimate sent to signed approval. Phone-based runs 22 to 23 hours.

Platform data; phone benchmark is industry data.

$452.79

average customer pay on repair orders with a digital conversation, versus $293.12 without.

Observed across 3.77M ROs. Correlation, not causation.

35%

reply, even though most messages don't ask for one.

Across ~29M messages a year.

88.2%
of digital estimates approved within one hour
$19.6M
approved through digital estimates in 12 months
9.8/10
onboarding satisfaction

See how texting can run the whole repair order.

See how a conversation go from "your car is in" to paid in three minutes.

Book a demo

Part of the Service Lane OS. Runs on top of your DMS.

Frequently asked questions

Dealership texting software lets a service department text customers instead of playing phone tag, status updates, inspection videos, estimates, and payment links, all by text. Kimoby goes further than a generic texting tool: the conversation is tied to the repair order and synced to your DMS, so the text thread is the workflow, not a separate app.

A generic tool sends a message and stops. With Kimoby, the same thread carries the video inspection, the line-by-line estimate, the approval, and the payment, and writes the result back to the RO in your DMS. It's part of the Service Lane OS, built for automotive service workflows, not a messaging app advisors have to tab into.

Yes. Customers approve estimates line by line and pay with card, Apple Pay, Google Pay, or financing, all from the same text thread. No app, no portal, no account, and no trip to the service desk.

Yes. It works with CDK, Reynolds and Reynolds, PBS, Tekion, Keyloop Serti, Dealer Vu, and Quorum. Repair orders and customer data sync, and approved work and payments write back.

Kimoby is built for compliant service texting, with customer consent and opt-out handling, and supports the requirements dealerships face under TCPA in the US and CASL in Canada. Your dealership is responsible for confirming consent practices for your market; Kimoby provides the tools to do it right.

No. Advisors text from one shared inbox on desktop or the mobile app, under the dealership's number. No personal phones, and full visibility for the manager.