Dealership Texting Software for Service Departments

Certified for ERA®

Status, estimate, payment, one conversation

Everything the customer needs to see, approve, and pay, in a single text conversation.

The first text goes out on its own.

The moment the RO opens, the customer gets a text with their advisor's name. No one's calling the desk to ask if anyone has looked at the car.

The video lands right in the thread.

A photo and a 30-second clip of the worn part, sent to the customer's phone. They see the problem instead of hearing a number.

The estimate is right there, approve by tap.

Line by line, each with a price and a yes or no. The customer approves what they want, from the same conversation.

They pay in the thread.

Card, Apple Pay, Google Pay, or financing, from the same text. No counter line, no separate payment app.

It all logs to the RO.

Every message, the approval, and the payment post back to your DMS. The conversation is the record, no copy-paste.

Multimedia messages

Send photos, videos, and PDFs in the text so customers see the recommendation, not just read about it.

Two-way conversations

Customers reply, advisors answer, all from one inbox on desktop or the mobile app.

AI message polish

Built-in spellcheck and tone cleanup so every message reads clear and professional.

Scheduled texts

Send at the right time: appointment reminders, status updates, and follow-ups.

Automated workflows

Trigger reminders and follow-ups from DMS events, so the routine messages send themselves.

Pay by text

Customers pay securely from the thread with Kimoby Pay. No counter line, no separate app.

Reviews & CSI

Request reviews automatically and catch unhappy customers before the OEM survey does.

Internal notes & handoffs

Tag teammates, leave internal notes, and reassign conversations, all invisible to the customer.

DMS writeback

Approved work and payments post back to the right RO. The conversation is the record.

The old way vs the Kimoby way

Before

With Kimoby

Before Kimoby

Phone tag with customers for approvals
Long waits at the desk to pay
Estimates read over the phone, no context
A separate tool, not tied to the RO or DMS
No visibility into what was said or sent

With Kimoby

Approve from the phone in minutes
Pay in the same thread, before pickup
Video and photos that build trust
Tied to the RO, payments written back on CDK
The thread is the record, with reporting

Book a demo

“If you do email or hardmail campaigns, usually a 30 to 60 day period you can expect to have a 6 to 8 percent response rate. I usually see that within the first 24h of sending some sort of marketing campaign, I have an average of 10 to 15% response rate for scheduling. With Kimoby you’re getting real-time results.”

Ken Benton

VW Service Manager at North Penn Volkswagen

What texting in the workflow does

Measured across 871 dealerships and 16.8M repair orders.

6 minutes

median time from estimate sent to signed approval. Phone-based runs 22 to 23 hours.

Platform data; phone benchmark is industry data.

$452.79

average customer pay on repair orders with a digital conversation, versus $291.12 without.

Observed across 4.0M ROs. Correlation, not causation.

35%

reply, even though most messages don't ask for one.

Across ~29M messages a year.

88.2%

of digital estimates approved within one hour

$19.6M

approved through digital estimates in 12 months

9.8/10

onboarding satisfaction

Dealership texting software lets your service department text customers instead of playing phone tag.

With Kimoby, the same text thread carries the status updates, the video inspection, the estimate, the approval and the payment. It’s tied to the repair order and synced to your DMS, so the thread is the workflow, not a separate app.

Advisors text from one shared inbox on desktop or the mobile app, under the dealership’s number. No personal phones.

How a repair order runs by text

The customer gets status updates by text.
The advisor sends the inspection video in the same thread.
The customer approves the estimate line by line.
They pay from the same thread, with a card, Apple Pay, Google Pay or financing.
On CDK, the payment writes back to the RO.

Dealership texting software lets a service department text customers instead of playing phone tag, status updates, inspection videos, estimates, and payment links, all by text. Kimoby goes further than a generic texting tool: the conversation is tied to the repair order and synced to your DMS, so the text thread is the workflow, not a separate app.

A generic tool sends a message and stops. With Kimoby, the same thread carries the video inspection, the line-by-line estimate, the approval, and the payment, and writes the result back to the RO in your DMS. It's part of Service Lane OS, built for automotive service workflows, not a messaging app advisors have to tab into.

Yes. Customers approve estimates line by line and pay with card, Apple Pay, Google Pay, or financing, all from the same text thread. No app, no portal, no account, and no trip to the service desk.

Yes. It works with CDK, Reynolds and Reynolds, PBS, Tekion, Keyloop Serti, Dealer Vu, and Quorum. Repair orders and customer data sync, and on CDK, payments write back to the RO.

Kimoby is built for compliant service texting, with customer consent and opt-out handling, and supports the requirements dealerships face under TCPA in the US and CASL in Canada. Your dealership is responsible for confirming consent practices for your market; Kimoby provides the tools to do it right.

No. Advisors text from one shared inbox on desktop or the mobile app, under the dealership's number. No personal phones, and full visibility for the manager.

Dealership texting software that runs the whole repair order.

Texting, but it carries the whole repair order.

Customers Always Check Reviews

CSI Impacts Profits

Old Methods Fail

Outdated Tools Lag Behind