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More approved work from every PBS repair order

PBS keeps your records. With Kimoby, every PBS repair order turns into a conversation: the customer hears from their advisor, sees the tech's video, approves line by line and pays from the same text. Status texts follow the lines on the RO.

The short answer: Yes. With Kimoby, your customers, repair orders and appointments come in from PBS, so your advisors don't re-type anything. From there, your team runs the texting, video inspections, estimates, status updates, payments and CSI surveys. On day one, all your customers, five years of repair orders and your future appointments are already in. The integration is certified through the PBS Systems partner program.

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DMS

Some of the 1,000+ dealerships on Kimoby

From the RO to the customer's phone

Here's what happens on a normal repair order.

1

The appointment becomes an RO

Your advisor works in PBS like today. When the appointment is transferred to an RO in PBS, the customer gets a text from their advisor. PBS notes and the Critical Memo sit next to the conversation.

2

The tech sends the video

The customer sees what the tech sees. Photos and video of what's wrong, with the estimate attached. No phone tag to explain a brake job.

3

The customer approves

Line by line, from their phone. One tap to approve or decline each line. Your advisor sees the answer the moment it comes in.

4

They pay from the same text

Before they walk in. Kimoby Pay sends the link. At the counter, the Kimoby terminal matches the payment to the PBS RO. Surcharging and Affirm financing are built in.

5

Status texts follow the RO

As the lines move in PBS. The RO status comes from the status of each line in PBS, so the customer hears when the work moves. After the visit, a one-question survey goes out.

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Faster yeses mean more approved work

Not PBS numbers, ours. Across 871 dealerships and 16.8 million repair orders, on every DMS.

+$164

per repair order
$455 in customer pay with a digital conversation, $291 without

6 min

vs 22 hours to get a yes
when the estimate lands on the phone instead of a call

88.2%

approved within the hour
of digital estimates

Source: The Cost of Silence, Kimoby, 2026. 871 dealerships, 16.8M repair orders, $5.5B in customer pay, 12 months ending February 2026. Phone approval time from industry data. The $164 gap is an observed correlation, not a guarantee.

On day one, your history is already there

Nobody types it in.

All

customers
Every customer in PBS.

5 years

of repair orders
The full history, so reminders and declined-work follow-up have something to work with.

Every

future appointment
Booked in PBS, reminded by Kimoby.

Everything runs off what's already in PBS

Your advisors don't re-type anything.

Appointment confirmation

A text confirms the appointment once it's booked in PBS.

Appointment reminder

A reminder before the visit. The customer confirms with a tap.

Missed appointment

A follow-up when the customer doesn't show.

Advisor introduction

When the appointment is transferred to an RO in PBS, the customer hears from their advisor.

Status updates

Texts that follow the RO status in PBS, built from the status of each line. Nobody sends them by hand.

Vehicle ready

A text when the car is ready for pickup.

Pay from the text

A payment request goes out from the RO with Kimoby Pay, so they can pay before they arrive.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Maintenance reminders

Built from your closed ROs, so the right customers hear from you at the right time.

Declined work

Follow-up on the jobs customers said no to, built from your op codes.

Appraisal offer

An offer to appraise the customer's trade while the car is in the shop.

What works with PBS

Everything below works for PBS stores.

Kimoby

Two-way texting from your dealership number

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Video inspections

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Estimates approved line by line

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Kimoby Pay payment links

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Financing with Affirm

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Translation of incoming and outgoing messages

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Appointment confirmation

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Appointment reminder

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Missed appointment

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Advisor introduction

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Status updates

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Vehicle ready

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CSI and reviews

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Maintenance reminders

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Declined work

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Appraisal offer

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Kimoby Pay, in person

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Kimoby Go

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My BMW App

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Text opt-outs stay in sync

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Also works with PBS

The modules you add on top of Service Lane OS.

Kimoby Pay, in person

When customers pay at the counter on a Kimoby terminal, the payment is matched to the right repair order. No reconciliation by hand.

Kimoby Go

Loaner bookings are created and updated automatically from PBS.

My BMW App

When your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App.

Text opt-outs stay in sync

A customer who opts out of texts in PBS stops getting texts from your Kimoby account too.

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Questions PBS dealers ask

Does Kimoby integrate with PBS?

Yes. Your customers, repair orders and appointments come in from PBS, so your advisors don't re-type anything. The integration is certified through the PBS Systems partner program.

What data does Kimoby pull from PBS when we start?

All your customers, five years of repair orders and your future appointments.

Do we keep writing ROs in PBS?

Yes. You write the RO in PBS like you do today. Once it exists, the texting, video, estimate, payment and survey run in Kimoby.

Do customers need to download an app?

No. They get a text with a link. They watch the video, approve or decline each line and pay from their phone.

Can customers pay from the text?

Yes. Kimoby Pay sends a payment request by text, and terminals work at the counter. Surcharging and Affirm financing are available.

Do text opt-outs carry over?

Yes. A customer who opts out of texts in PBS stops getting texts from your Kimoby account too.

Does Kimoby work with PBS for loaners?

Yes. Kimoby Go creates and updates loaner bookings automatically from PBS.

Does Kimoby connect to the My BMW App?

Yes. On PBS, when your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App. The integration is approved under the BMW Activities Fund.

We have several PBS locations on one server. Does that work?

Yes. Each location gets its own integration and its own Kimoby account.

How much does Kimoby cost?

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract. DMS fees, set by your DMS provider, may apply.

So, what now?

Watch the demo on your own, or book 20 minutes. Tell us you're on PBS, how many ROs you do a day, and what you want fixed first.

Pricing

Published pricing. Month-to-month, no long-term contract.

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Integrations

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