All-in-one service lane software.
From appointment to payment.

Your DMS keeps the record. Your advisors need a place to do the work.

Inspections, estimates, payments, loaners, missed calls and follow-up. One screen for your advisors, from the first call to the final payment.

Watch the 3-min demo

No form. No sales call.

Used by +1,000 dealerships across North America

Kimoby has made a huge impact on our bottom line. Prior to Kimoby, the customer experience was such a hassle.
Arvin Merino Arvin Merino Service Manager, Honda & Toyota of Seattle
Works with your DMS

Your DMS stays. You add Kimoby on top.

CDK Reynolds & Reynolds PBS Tekion Keyloop Serti DealerVu Quorum Dealertrack Autosoft Auto/Mate

No rip-and-replace. On-site training available.

Here's what one software for the whole service department looks like.

Conversation

Every customer conversation on the RO.

Texts, photos, approvals and call summaries land on the RO, where the whole team can see them. Reminders go out on their own. Replies come back to the same thread, not to an advisor's personal phone.

Nearly two proactive touchpoints per RO. 35% get a reply.
Advisor view customer service chat
The advisor screen

The whole day on one screen.

Every open RO, every customer, every status. One screen.

Every open RO, every customer, every status.
Advisor view apex motors dashboard
Digital inspection

Your customer sees what your tech sees.

Your tech runs the multi-point inspection on a tablet. Green, yellow or red, with photos,

Customers approve $628 in jobs they understand, and decline $320 in jobs they can't.
Advisor view 03a _ Digital inspection _tech view_ _ home-product-inspection-tech-v1
V2C (video-to-customer)

A 45-second video instead of a phone call.

Your tech records the worn brake pads. Your customer watches it on their phone and doesn't have to take anyone's word for it.

$348 lift per RO when sent with a video
What your customer sees phone car repair
One-tap approval

Estimates approved by text.

Your customer gets the estimate by text. Yes on the brakes, no on the air filter. Your advisor sees the answer on the RO.

50%+ of estimates get a response within 10 minutes.
What your customer sees car repair estimate
Payment

Paid before they get back to your dealer.

Your customer pays from the text, or taps their card at the counter. With CDK, the payment writes back to the RO.

$329,616 in extra customer pay revenue in 3 months at Jaguar Land Rover & Volvo Waterloo.
What your customer sees kimoby pay homepage
Advisor view customer service chat
Advisor view apex motors dashboard
Advisor view 03a _ Digital inspection _tech view_ _ home-product-inspection-tech-v1
What your customer sees phone car repair
What your customer sees car repair estimate
What your customer sees kimoby pay homepage

Working with OEM programs

Your service lane runs on one system instead of five vendors.

The core

Service Lane OS

This is where your advisors spend their day. Inspections, video, estimates, approvals, payments and status updates. Every module plugs into it.

Digital Inspection Video-to-Customer Digital Estimates CSI Surveys SMS Texting Status Updates

Voice

The service calls your team can't pick up, answered.

Most stores miss 20 to 30% of inbound calls (Marchex). Kimoby Voice picks up, takes the message and sends your advisor a short summary. The customer can switch to text right away. It doesn't book appointments yet.

  • 24/7 inbound coverage
  • Status updates without the advisor picking up
Explore Voice

Pay

Mobile and in-person payments in one place.

Your customer pays from the text before pickup, or at the counter terminal. Surcharge and Affirm financing is built in.

  • Financing with Affirm
  • Next-day deposits*
  • CDK writeback
Explore Pay

Go

Your loaners, tracked and paid for.

Every loaner goes out with a digital contract and a card on file. When it comes back, damages are logged. Fuel, tolls and fees get charged on the spot or after.

  • Booking management
  • Vehicle tracking (OBD2 or OEM connectivity)
Explore Go

Grow

Reminders and campaigns that fill your schedule.

Reminders and follow-ups go out on their own. You pick and approve the campaigns. Customers book before you have to call them.

  • Targeted SMS campaigns
  • Automated service & maintenance reminders
  • Recall campaigns with VIN matching
Explore Grow
Watch the 3-min demo

See the full flow. No form required.

What changes when Kimoby turns on.

We looked at 16.8 million repair orders across 871 dealerships. Here's the difference Kimoby makes.

+$163.96 / RO

Average customer pay gap between repair orders with a digital conversation and those without, measured across 16.5 million ROs.

Recommendations get talked about. Customers approve what they understand and trust.

88.2%

Of digital estimates approved within one hour of being sent.

Confirmations, status updates, vehicle-ready calls. Every one of them goes through an advisor.

6 mins

Median time from estimate sent to signed approval, with photos and one-tap approve.

Phone-based workflows average 22 to 23 hours of phone tag while the car sits on the lift (industry data).

$19.6M
approved through digital estimates in 12 months
9.8/10
onboarding satisfaction
+1M
customer interactions monthly

Source: The Cost of Silence, our analysis of 871 dealerships and 16.8 million repair orders.

The team behind it

Onboarding runs on our side.

Our team sets everything up with you and can train your advisors on site. After launch, real people answer when you call support.

9.8/10 onboarding satisfaction On-site training available Real humans on support
img_6272
2.67 mins average response time

See it. Or talk to us.

Watch the 3-minute Service Manager tour, no form, no sales call.

Watch the 3-min demo
No form. No sales call.
or

Prefer to talk to someone?

Let's schedule a quick walkthrough built around your needs.