CSI Surveys | Kimoby

Open Road Auto Group

Dilawri Canada Premier Automotive Group

Passport Auto

Bannister

Auto One

130-Point CSI Score Jump in 30 Days

With Kimoby, a dealership CSI score climbed by 130 points in just one month after automating post-service surveys.

88.9% Response Rate

Nearly nine out of ten customers reply to Kimoby’s one-tap surveys. It gives you feedback to act on.

More Positive Feedback and Fewer Surprises

Advisors received more direct praise and earlier alerts to service concerns, giving them time to react and maintain OEM satisfaction standards.

Thank you Andrew for your recent visit. We pride ourselves on providing a high level of service to our customers and would appreciate it if you could take a moment and share your comments on your experience with us. https://kimo.by/oWF6y

Will do, thanks!

In a single month, Kimoby's CSI Survey made the

CSI score jumped by 130 points

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"We've seen such significant growth in our CSI that the investment pays for itself."

Brad Jacobs

Brad Jacobs

General Manager at Colbourne Chrysler

1. RO is closed

Your advisor finalizes the repair order as usual.

2. Kimoby sends a CSI survey via SMS

A personalized, one-question survey arrives instantly on the customer’s phone.

3. Customer taps to give feedback

Responses are visible into your dashboard so you can resolve issues or celebrate successes in real time.

Automatic Survey Triggers

Surveys are sent instantly after RO close-out.

Mobile-Optimized Format

One-question surveys designed for quick responses on any device.

Response Tagging & Filtering

Easily segment and prioritize feedback by sentiment or keyword.

Real-Time Alerts for Negative Responses

Immediate notifications allow your team to follow up before a CSI issue escalates.

Integrated Reporting Dashboard

Track survey responses, trends, and satisfaction scores (like NPS) over time.

High Response Rates via SMS

Text delivery ensures higher read and response rates than email.

Visibility Across Teams

Share feedback with managers or advisors automatically based on criteria.

OEM Alignment & Audit-Ready Reports

Export CSI data to support OEM program requirements and performance reviews.