+130 pts
CSI score jump in a single month after automating post-service surveys, reaching 956.9.
Colbourne Chrysler, published success story.
Service Lane OS
Catch the unhappy customer before the OEM survey does.
The moment a repair order closes, Kimoby texts the customer a one-question survey. A negative reply alerts your team instantly, so you fix it before it becomes a bad OEM score. A happy reply turns into a Google, Facebook, or DealerRater review, automatically. Track CSI and NPS trends over time. Part of the Service Lane OS.
Some of our 1000+ customers
The OEM survey tells you too late.
By the time a bad score shows up on the manufacturer's survey, the customer is already gone and your bonus is already hit. Kimoby's survey goes out the moment the RO closes, on the same platform as your texts and estimates, so you hear about a problem while you can still fix it, not weeks later. And the customer who had a great visit gets asked for a review while it's still fresh.
Close, ask, act
Here is how a survey runs after every visit.
1
The RO closes
Your advisor finalizes the repair order as usual. Nothing extra to remember or send by hand.
2
Kimoby texts the survey
A personalized, one-question survey lands on the customer's phone right away. One tap to answer, no app, no login.
3
You act on it
A negative reply alerts the team to recover the customer before the OEM survey. A happy reply prompts a public review. Trends land on your dashboard.
One survey. Two outcomes: recovery and reviews
The rating routes itself. Unhappy customers get caught for recovery. Happy customers turn into the reviews your next buyer is already reading.
After every visit
Survey sent at RO close
A one-question survey goes out the moment the repair order closes. One tap to answer.
Rated high
Asked to review, automatically
Happy customers are prompted to leave a Google, Facebook, or DealerRater review while the experience is still fresh, so a good visit becomes public proof.
Rated low
Caught before it goes public
An instant alert reaches the service manager, so the team can recover the customer before it becomes a one-star review or a bad OEM score.
Everything you need to protect your CSI and grow your reviews
Automatic, one-tap, and acted on in real time.
Automatic post-service triggers
Surveys send the moment an RO closes, so every visit is captured without extra steps.
One-tap feedback
A single-question survey the customer answers in one tap. No apps, no logins, so more people reply.
Real-time detractor alerts
A negative reply triggers an immediate notification, so your team can step in before a bad review or OEM score.
Automatic review requests
Customers who rate high are prompted to leave a Google or Facebook review, turning a good visit into public proof.
Google, Facebook & DealerRater
Connects to the review sites that matter, so more five-star ratings land where future buyers are looking.
Dashboard trends
Track CSI, NPS, and satisfaction over time to spot patterns and drive continuous improvement.
OEM-aligned, audit-ready
Export CSI data to support OEM program requirements and performance reviews.
Higher response by text
SMS delivery earns far higher read and response rates than email, so the feedback is representative.
One platform
Surveys and reviews ride the same conversation as your texts, video, and estimates, tied to the RO and the customer.
The OEM survey alone vs catching it early
Waiting on the OEM survey
- ✕ You hear about a problem weeks later, if at all
- ✕ The unhappy customer has already left a public review
- ✕ A low score has already hit your OEM bonus
- ✕ Happy customers are never asked to leave a review
With Kimoby
- ✓ Feedback the moment the RO closes, while it's fresh
- ✓ Negative replies alert the team to recover the customer
- ✓ Problems fixed before they reach the OEM survey
- ✓ Happy customers turn into Google and Facebook reviews
What early feedback does to your score
Real numbers, from dealerships using Kimoby.
Nearly 9/10
customers respond to the one-tap survey, far above typical OEM survey response.
9.8/10
onboarding satisfaction across the Kimoby network.
“
We've seen such significant growth in our CSI that the investment pays for itself.
Brad Jacobs
General Manager, Colbourne Chrysler
See a survey go out, get answered, and turn into a review.
Book a demo and we'll show you a survey fire at RO close, a negative reply alert the team, a five-star review request go out, and the trends on the dashboard.
Frequently asked questions
Kimoby Pay In-Person is a payment terminal built for dealerships. Open repair orders auto-populate from your DMS, the customer taps or inserts their card, and the payment writes back to the DMS automatically. It accepts credit cards, Apple Pay, Google Pay, and Affirm financing. It is a terminal add-on to Kimoby Pay, on top of the Service Lane OS.
Mobile Payments send a secure pay-by-text link so the customer pays from their phone, and it is included in the Service Lane OS. In-Person is the physical terminal at the counter or the vehicle, a hardware add-on. Most dealers use both: text-to-pay before pickup, and the terminal for customers paying in person, all in one report and one deposit.
Terminal hardware is $499 per device (Stripe S700 or S710, purchased, not leased). Transaction pricing is interchange++ with no hidden markups and no monthly module fee. Multi-store dealer groups get unified pricing across all locations under one contract.
Yes. Add the RO number and the amount comes from the DMS, and the payment posts back to the repair order automatically, reconciling in real time. It works with CDK, Reynolds and Reynolds, PBS, Tekion, Keyloop Serti, Dealer Vu, and Quorum.
Both. On CDK, Reynolds, and Tekion, the customer receives their full DMS invoice, not a generic terminal slip. Digital receipts can also be sent by email or SMS, or printed. Everything ties to the right repair order.
You can add a credit card surcharge, controlled at the transaction level, with a default on or off and an option to auto-add above a set amount. It auto-detects debit cards so only credit is surcharged, and it can surcharge AMEX. You set the rate and per-user permissions. You stay responsible for local compliance, and surcharging is not available on Quebec accounts.
Yes. A stolen terminal is useless without a Kimoby account, and refunds are processed in the app only, so no one can issue a fake refund from the device. Payments are PCI DSS compliant and tokenized, and payouts are deposited within 24 hours.
