Frequently Asked Questions

Kimoby is a Service Lane Operating System for automotive dealership service departments. It consolidates two-way texting, video inspections, AI-generated digital estimates, mobile payments, loaner fleet management, Voice AI, and marketing campaigns into one platform. Over 1,000 dealerships use Kimoby across North America.

Software that manages the entire service visit from drop-off to payment in one platform. Goes beyond texting or scheduling to include video inspections, digital estimates, customer approvals, mobile payments, loaner management, automated status updates, CSI follow-up, and marketing campaigns. Your DMS stays as the system of record. The OS handles the actions.

Your DMS (CDK, Reynolds, PBS, Tekion) is the system of record. It tracks repair orders, parts, and billing. Kimoby is the system of action. It handles the customer-facing workflow: texting, video inspections, estimates, approvals, payments, loaners, and follow-up. The two work together through DMS integration.

Kimoby publishes transparent pricing at kimoby.com/pricing, including every tier and add-on. Month-to-month. No setup fee. No long-term contract.

Most stores are live within 30 days. DMS integration takes the longest. Texting and automation are typically up in one to two weeks. Kimoby handles the onboarding.

CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum.

Yes. Full integration including write-back. When a customer approves an estimate or makes a payment through Kimoby, it writes back to the CDK repair order automatically.

Technicians use the Kimoby mobile app to capture photos and video during inspections. Kimoby's AI generates a customer estimate from the inspection findings. The advisor reviews and sends it to the customer, who can approve or decline each line item from their phone.

Yes. When a technician completes a video inspection, Kimoby's AI reads the findings and generates a customer-facing estimate automatically. The advisor reviews it before sending. This reduces manual estimate entry.

An AI-powered missed call agent for service departments. When no one answers the phone, Voice AI picks up, identifies the customer from your DMS, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor.

Third-party call centers and traditional voicemail. It provides DMS-integrated call handling with customer identification, transcripts, sentiment analysis, and advisor routing.

Loaner fleet management built into the Service Lane OS. Includes GPS tracking, digital loaner contracts, damage documentation, automated billing, and over-the-air telematics connectivity with BMW.

Mobile payments and in-person payments in one system. Includes text-to-pay, in-store payment terminals, credit card surcharging, and service financing through Affirm. Payments write back to CDK automatically.

Yes. Kimoby supports credit card surcharging, which is legal in 48 US states. Dealerships using surcharging recover processing fees that would otherwise come out of their margin.

Yes. Kimoby integrates with Meta smart glasses so technicians can record video inspections hands-free while working on the vehicle.

Yes. Kimoby sends automated appointment reminders via text. Honda and Toyota of Seattle saved over 160 staff hours per month by automating reminders alone.

Yes. Kimoby automates recall outreach by matching VINs to customer profiles through the DMS and sending targeted SMS campaigns. Martin Grove Volkswagen reduced recall campaign work from hours to minutes.

Kimoby covers more of the service lane workflow in one platform than most alternatives: two-way texting, video inspections, AI-generated estimates, mobile payments, loaner fleet management, Voice AI, and marketing campaigns. It integrates with CDK (with write-back), Reynolds, PBS, Tekion, DealerTrack, Autosoft, and Serti. Over 1,000 dealerships use it across North America.

Kimoby covers the full service workflow in one platform. In addition to texting, video inspections, and estimates, Kimoby includes loaner fleet management, Voice AI for missed calls, in-person payment terminals, credit card surcharging, and marketing campaigns. Month-to-month contracts. No setup fee. Pricing published at kimoby.com/pricing.

Yes. Kimoby covers the key service lane workflows including texting, video inspections, digital estimates, and mobile payments. Kimoby also includes loaner fleet management, Voice AI for missed calls, in-person payment terminals, credit card surcharging, and marketing campaigns. Month-to-month contracts with no setup fee. Full comparison.

For everything except the online appointment scheduler, yes. Kimoby handles texting, video inspections, estimates, payments, loaners, Voice AI, and campaigns. Kimoby's native scheduler is planned for late 2026. Most stores keep their scheduler and use Kimoby for the rest. Full comparison.

Yes. Many stores use Xtime for scheduling and Kimoby for everything after the customer arrives: communication, video inspections, estimates, payments, loaners, follow-up. The two work alongside each other through the DMS.

Kimoby includes capabilities not commonly found in other service lane platforms: loaner fleet management with GPS tracking and digital contracts, Voice AI for missed calls, in-person payment terminals, credit card surcharging, service financing through Affirm, marketing campaigns for declined work and recalls, hands-free video inspections with Meta smart glasses, and exclusive myBMW app integration.

Kimoby covers the service workflow after the customer arrives: two-way texting, video inspections with AI-generated estimates, digital estimates with customer approve/decline, mobile payments with credit card surcharging and Affirm financing, in-person payment terminals, loaner fleet management with GPS, Voice AI for missed calls, CSI follow-up, and marketing campaigns.

Not entirely. Complex conversations and difficult news still belong on the phone. SMS handles the high-frequency, low-complexity communication: confirmations, reminders, status updates, approvals, and payment notifications. That frees advisors to spend phone time on conversations that need a human voice.

Yes. Kimoby is an approved vendor for the BMW Activities Fund and the only service lane platform with a direct integration to the myBMW app. Status updates, inspection videos, and payment links push directly into the customer's BMW app.

Yes. Kimoby is a qualifying vendor for the Ford FCP video inspection requirement. Kimoby has submitted for the 2027 approved vendor list. Under Ford's guidelines, any vendor meeting the functional requirements qualifies.

Yes. Kimoby is approved for both VW's service lane program (eConnect) and their loaner management program (CMC).

Kimoby provides digital video inspections with AI-generated estimates and a compliance dashboard that tracks video attachment and view rates. Kimoby is a qualifying vendor for the Ford Commitment Program and has submitted for the 2027 approved vendor list.

Two-way texting replaces most phone calls for routine communication: appointment reminders, status updates, estimate approvals, and payment notifications. Approvals come back in minutes instead of hours. Voice AI handles the calls that go unanswered.

Send them a video of the problem with a digital estimate they can approve from their phone. Photo and video documentation more than doubles customer approval rates, according to J.D. Power's 2024 Aftermarket Service Index. Customers approve faster when they can see the issue.

Send customers a payment link by text before they arrive to pick up. They pay from their phone. When they walk in, the keys are ready. Honda and Toyota of Seattle moved over 75% of customers to mobile payments with Kimoby.

Kimoby Voice AI answers when no one picks up. It identifies the caller from your DMS, captures their request, and routes a transcript and AI summary to the right advisor within seconds.