Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive published its 2025 Service Industry Study in November 2025. The number that matters most: in 2023, 72% of …
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Kimoby Integrates With PBS
Kimoby connects to PBS for repair order and customer data. Here's what that connection covers today, where it stands com …
Kimoby Integrates With Tekion
Kimoby connects to Tekion for repair order, customer, and appointment data. Here's what that connection covers today, wh …
Kimoby Integrates With CDK
Kimoby connects to CDK for repair order, customer, and appointment data. It's also currently the only DMS where a Kimoby …
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Your Phone Is Losing You Money. Here's the Math.
Every service department has a version of this Tuesday morning. Two customers at the counter. A tech waiting on a signat …
10 Service Lane Delays That Cost Dealerships Money (and how to fix each)
Every service department has the same complaint: there are not enough hours in the day. Usually the problem is not the p …
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How to Evaluate Dealership Service Lane Software in 2026
Most service lane software demos look great. The trouble starts six weeks after install, when your advisors quietly go b …
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Dealership Voice AI Agent: A Service Department Buyer's Guide
An analysis of roughly 600 franchise dealership service departments found they miss an average of 158 appointment-relate …
Best Service Lane Software for Dealerships (2026 Comparison)
Your DMS tracks the repair order. It doesn't run your service lane.
Your DMS Can't See What Drives Your Bonus
As a service manager, a big chunk of what you take home every month isn't salary. It's variable compensation. On many pl …
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How to Improve Automotive Service Department Communication
Most service departments have a communication problem, and most of them don't know how bad it is. Poor communication is …
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The 5 Magic Buttons Every Service Advisor Wants
" What happens when you ask service advisors what they’d automate if they had a magic button? The answer reveals why you …
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The Car Dealership Service Advisor Texting Playbook
Your service advisors probably leave 30 voicemails a day. Maybe 10 people call back. The rest? It’s ROs sitting open and …
How to Turn Fixed Ops Into Your Most Profitable Department
Annual forecasts in the service drive are mostly guessing games. As Joe Sassin from BCJS Enterprises says, there is noth …
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Why Your Car Dealership Payment Solution Is Out of Date in 2026
The 2026 cars on your lot and the ones coming in your service lane have evolved a lot since 2010.
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Car Dealership Fixed Operations Guide for Management
Fixed operations is the service department, the parts counter, and the body shop. At the average franchised dealership, …
How to Increase Your CSI Score With Effective Strategies
CSI reflects your customer relationships, affects your OEM standing, and shows up in your profits.
How to Prepare Your Dealership Service Department for EVs
The EV wave isn’t “coming”, it’s already here. And if you’re still running your dealership fixed operations like it’s 20 …
