Product Updates

Every text your customers receive during a loaner booking can now be written your way. Adjust the tone, add your store's details, and make each message sound like it came from your team.

How to change your messages
Kimoby Go → Settings →  Messages

Most stores have no clear visibility into what happens on their phones. If you're on Voice, you now have a dedicated analytics dashboard that shows how your AI is performing and how call patterns trend over time.

Where to find it 
Metrics → Voice AI

A payment terminal can now serve several of your stores, whether it rides on the parts truck or sits in a lane two rooftops share. Switch stores right on the device, and every payment is charged and receipted under the one that took it, so nothing lands in the wrong books.

Where to find it 
Select Switch Account on the terminal front screen to switch and add accounts. 

If you run more than one store, you can now see inspection metrics for every rooftop in a single dashboard. No more switching accounts to build a group-level report.

Where to find it 
Click on the company name at the top right of your screen, then click on Go to Multi-Account Metrics.

Your estimates now carry the full amount, fees and taxes included. Shop supplies, environmental fees, whatever your store adds to a ticket lands on the estimate automatically. Set a rule once, apply it to every estimate or only when specific op codes are on the ticket. Every advisor charges the same way and the total your customer approves is the total on the invoice.

What's included in your plan
Taxes are included for everyone. Automatic fee rules are a Service Lane OS Pro feature.

How to add fees to your estimates
Repair Orders → Settings →  Fees → Click Add rule at the top right of your screen

How to add taxes to your estimates  
Company settings → Taxes 

With Ray-Ban Meta smart glasses, techs can record a full inspection without ever reaching for a phone, so video feels as natural as walking around the car.

How it works
Record your video in the Meta app, tap Share, and select Kimoby. Find the repair order and the video attaches directly.

With manual card entry, your team can now collect a customer's card details over the phone and process the payment directly in Kimoby. No physical terminal needed. Every transaction is logged in your account so you keep full visibility on your operations.

How it works 
From the top navigation, click the arrow next to New message and select Payment. Search for the customer, choose your payment method, then select Add payment and click Pay manually to enter the card details and complete the transacti

You now control which mobile and in-person payments get surcharge and which don't. Set account rules to apply it automatically above a certain amount, so customers who want to put a large transaction on their credit card can do so without your business absorbing the processing costs.

How it works

• In any payment request, check or uncheck Waive surcharge for that transaction.
• To set account-wide rules, go to Pay → Settings → Surcharge Settings (admins only).

Configure customizable views to surface exactly the information you need at a glance, with none of the noise that gets in the way. Build up to four status-based lists on a single screen, each showing a different slice of your lane.

Available for

Repair orders, estimates, inspections, Go bookings, and Go vehicles.

Find it here 
On any of the available sections, click Manage at the top right of the screen. Select Create view to add a new saved view, or Create grouped view to build a dashboard with multiple panes side by side.

• Inbound call handling for missed and after-hours calls
• Smart caller and RO matching
• Phone-to-text in one step
• AI-generated call summaries in seconds
• Management visibility into call handling and sentiment

• Open any video in the app. The score and feedback appear on the video detail page under Scoring.
• Overall video quality can be found in the 2 first graphs under Metrics → Media (admins only).

You can now upload a PDF or photo of any existing MPI sheet and Kimoby will automatically generate a digital template from it.

What this means for you
Get a new MPI template instantly on your own, without waiting on anyone or paying extra for it.

Find it here
Repair orders → Inspection forms → Create template.
From there, simply upload your MPI sheet.

• Up to 5 uploads run in the background at the same time
• Closing the app, locking the screen, incoming calls, and the phone falling asleep no longer stop an upload
• Batch sends now show a grid with live progress on each file

• Improved brightness controls, with a faster slider and three ways to dismiss
• Video is the new default capture mode, configurable per device
• Up to 20 items per capture session
• Bigger camera feed
• Cleaner and faster video merging

• When you'd rather pull a full job in at once, paste any block of part numbers, descriptions, quantities, and prices straight from your EPC or DMS. The paste does not need to be cleanly structured. You get a column mapper to assign each one to part number, name, quantity, price, or skip, and every line lands on the estimate together in one click. 
  
  
• You can move through every field with Tab and Enter, and as soon as a part number is filled in, the cursor drops to a fresh line so you keep typing without ever reaching for the mouse.

Once an MPI is finished on a repair order, you can generate the full estimate in one click. You get back lines with the 3Cs already filled in (Complaint, Cause, Correction), and each failed inspection item is linked to the matching line. If there's a video on the RO, the transcript can feed in too.

What this means for you
Advisors stop building estimates from scratch, so estimates go out faster and your team spends less time typing.

Find it here 
For Service Lane OS Pro accounts only:
Repair Orders → Inspections → Open a completed MPI → Generate estimate with AI.

How it works