What is Kimoby Voice?

Kimoby Voice is an AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft.

How is Kimoby Voice different from a standalone voice AI tool like Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction. No new system. No new login.

Does Kimoby Voice integrate with CDK?

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor based on customer service history.

Can Kimoby Voice identify the customer before they speak?

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor. The advisor sees the customer name, vehicle, and service history alongside the transcript.

Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

What else does Kimoby include besides voice?

Kimoby Voice is one module inside the Service Lane OS. The full platform includes two-way texting, video inspections with AI-generated estimates, digital estimates with customer approve and decline, mobile payments with credit card surcharging, in-person payment terminals, loaner fleet management with GPS, CSI follow-up automation, and marketing campaigns. Over 1,000 dealerships use Kimoby across North America.

The Best Impel alternative: Kimoby vs Impel

How is Kimoby different from Impel?

Impel focuses on AI-powered marketing across the dealership. Kimoby is a Service Lane OS where marketing is one module inside a full service workflow. Campaigns for declined service, recalls, warranty expiry, and tire season are triggered by DMS data: VIN, mileage, service history, and appointment status. No manual list building.

Because Kimoby's marketing module is connected to the same platform advisors use for texting, inspections (also called digital MPI), estimates, and payments, the customer journey is continuous. A recall campaign drives a booking. The advisor sends a video inspection. The customer approves. Payment is collected. Everything flows through one system tied to the RO.

Customer arrives, advisor texts from the same platform

Technician sends video inspection

AI generates customer-facing estimate

Customer approves or declines each line item

Payment collected via text or terminal

Declined services queued for follow-up campaign

CSI survey sent automatically post-service

Positive CSI triggers Google review request

What you get with Kimoby

One platform, four modules, on the DMS you already have.

Service Lane OS

Where your advisors spend their day. Every module plugs into it.

Digital InspectionVideo-to-CustomerDigital EstimatesCSI SurveysSMS TextingStatus UpdatesOne-tap ApprovalsAI-drafted EstimatesAppointment Reminders

Voice

The service calls your team can't pick up, answered.

Voice picks up what your advisors miss, takes the message and drops it in the thread. It doesn't book appointments yet.

✓Your advisors' phones ring first

✓Caller and RO identified from your DMS

✓Transcript, summary and sentiment in the thread

✓Status updates without the advisor picking up

Pay

Mobile and in-person payments in one place.

Pay from the text before pickup, or at the counter. Surcharge and Affirm built in.

✓Text-to-pay and in-person terminals

✓Credit card surcharging where your state allows it

✓Financing with Affirm

✓CDK writeback

Go

Loaners you can see.

Digital contracts and damage photos on every unit. Tracking through OEM over-the-air connectivity or an OBD-II device.

✓Pre-visit check-in by text

✓Digital contracts and damage documentation

✓OEM over-the-air tracking for Toyota, Lexus, Mercedes-Benz and BMW

✓Fuel and damage charges from the contract

Grow

Campaigns your team sends.

Reminders, recall, declined work, tire season. Your BDC builds and sends them.

✓Service reminders and recall outreach

✓Declined-work follow-up

✓Seasonal and reactivation campaigns

✓Reviews and reputation management

Works with your DMS

CDK with writebackReynolds & ReynoldsPBSTekionDealerTrackAutosoftSertiDealer VuQuorum

OEM approvals

Service lane and communication programs

BMW Activities FundVW eConnect & CMCGM Canada approved vendorFord Commitment Program

Loaner programs (Kimoby Go)

ToyotaLexusMercedes-BenzBMW

Ford: qualifying vendor, submitted for the 2027 list.

Month-to-month, no long-term contract. Setup is $2,000 virtual or $6,000 on-site, first month included.

See pricing

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best Impel alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability	Kimoby
Two-way SMS texting with media	✓
Video inspections with AI-generated estimates	✓
Digital estimates with customer approve/decline	✓
Mobile payments (text-to-pay)	✓
In-person payment terminals	✓
Credit card surcharging	✓
Service financing (Affirm)	✓
Loaner fleet management with GPS	✓
Digital loaner contracts	✓
Kimoby Voice (AI missed call agent)	✓
Marketing campaigns (declined work, recalls)	✓
CSI follow-up automation	✓
DMS-driven campaign targeting (VIN, mileage, history)	✓
Appointment-aware suppression	✓
Declined service retargeting	✓
Recall campaign automation	✓
Self-serve campaign builder	✓
Month-to-month, no contract	✓
Transparent published pricing	✓

Certified for ERA®

FAQ

Targeted campaigns for declined service, recall outreach, warranty expiry, tire season, and retention. DMS-triggered. SMS-delivered. Self-serve interface. Compliance dashboard tracks opt-outs and performance.

Yes. Kimoby reads VIN, mileage, service history, and appointment status from the DMS. Recall campaigns match VINs to customer profiles automatically. No manual list building.

Yes. Customers with an upcoming appointment are automatically excluded. Automated sequences also stop when a customer books.

Yes. Automatic text follow-up for declined services at set intervals. Specific to the services declined. Includes a link to book.

Texting, video inspections with AI-generated estimates, digital estimates, mobile payments with surcharging and Affirm, in-person terminals, loaner management with GPS, Kimoby Voice for missed calls, and CSI automation. One platform. One vendor.

Transparent pricing at kimoby.com/pricing. Month-to-month. No long-term contract.

Kimoby vs Impel

How is Kimoby different from Impel?

What the service advisor gets with Kimoby