What is Kimoby Voice?

Kimoby Voice is an AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft.

How is Kimoby Voice different from a standalone voice AI tool like Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction. No new system. No new login.

Does Kimoby Voice integrate with CDK?

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor based on customer service history.

Can Kimoby Voice identify the customer before they speak?

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor. The advisor sees the customer name, vehicle, and service history alongside the transcript.

Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

What else does Kimoby include besides voice?

Kimoby Voice is one module inside the Service Lane OS. The full platform includes two-way texting, video inspections with AI-generated estimates, digital estimates with customer approve and decline, mobile payments with credit card surcharging, in-person payment terminals, loaner fleet management with GPS, CSI follow-up automation, and marketing campaigns. Over 1,000 dealerships use Kimoby across North America.

The Best Impel alternative: Kimoby vs Impel

How is Kimoby different from Impel?

Impel focuses on AI-powered marketing across the dealership. Kimoby is a Service Lane OS where marketing is one module inside a full service workflow. Campaigns for declined service, recalls, warranty expiry, and tire season are triggered by DMS data: VIN, mileage, service history, and appointment status. No manual list building.

Because Kimoby's marketing module is connected to the same platform advisors use for texting, inspections (also called digital MPI), estimates, and payments, the customer journey is continuous. A recall campaign drives a booking. The advisor sends a video inspection. The customer approves. Payment is collected. Everything flows through one system tied to the RO.

Customer arrives, advisor texts from the same platform

Technician sends video inspection

AI generates customer-facing estimate

Customer approves or declines each line item

Payment collected via text or terminal

Declined services queued for follow-up campaign

CSI survey sent automatically post-service

Positive CSI triggers Google review request

What Kimoby includes beyond marketing

Marketing is one module inside the full Service Lane OS. The full platform includes:

Service Lane OS

Two-way texting, video inspections with AI-generated estimates, digital estimates with approve/decline

Kimoby Pay

Mobile text-to-pay, in-person payment terminals, credit card surcharging, Affirm financing, CDK write-back

Kimoby Go

Loaner fleet management with GPS tracking, digital contracts, damage documentation, BMW OTA connectivity

Marketing & Retention

Declined service follow-up, recall campaigns, warranty expiry, tire season, CSI follow-up automation

DMS Integrations

CDK (with write-back) · Reynolds · PBS · Tekion · DealerTrack · Autosoft · Serti

OEM Approvals

BMW Activities Fund · VW eConnect & CMC · Ford Commitment Program (qualifying)

Transparent pricing. No surprises.

Month-to-month. No setup fee. No long-term contract.

See Pricing →

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best Impel alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability	Kimoby
Two-way SMS texting with media	✓
Video inspections with AI-generated estimates	✓
Digital estimates with customer approve/decline	✓
Mobile payments (text-to-pay)	✓
In-person payment terminals	✓
Credit card surcharging	✓
Service financing (Affirm)	✓
Loaner fleet management with GPS	✓
Digital loaner contracts	✓
Kimoby Voice (AI missed call agent)	✓
Marketing campaigns (declined work, recalls)	✓
CSI follow-up automation	✓
DMS-driven campaign targeting (VIN, mileage, history)	✓
Appointment-aware suppression	✓
Declined service retargeting	✓
Recall campaign automation	✓
Self-serve campaign builder	✓
Month-to-month, no contract	✓
Transparent published pricing	✓

Certified for ERA®

FAQ

Targeted campaigns for declined service, recall outreach, warranty expiry, tire season, and retention. DMS-triggered. SMS-delivered. Self-serve interface. Compliance dashboard tracks opt-outs and performance.

Yes. Kimoby reads VIN, mileage, service history, and appointment status from the DMS. Recall campaigns match VINs to customer profiles automatically. No manual list building.

Yes. Customers with an upcoming appointment are automatically excluded. Automated sequences also stop when a customer books.

Yes. Automatic text follow-up for declined services at set intervals. Specific to the services declined. Includes a link to book.

Texting, video inspections with AI-generated estimates, digital estimates, mobile payments with surcharging and Affirm, in-person terminals, loaner management with GPS, Kimoby Voice for missed calls, and CSI automation. One platform. One vendor.

Transparent pricing at kimoby.com/pricing. Month-to-month. No setup fee. No long-term contract.

Kimoby vs Impel

How is Kimoby different from Impel?

What the service advisor gets with Kimoby