Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

The Best Numa alternative: Kimoby vs Numa

How is Kimoby Voice different from Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors already use for texting, inspections (also called digital MPI), estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction.

Because Kimoby Voice is connected to the rest of the service workflow, the advisor has full context when they follow up: the customer's open RO, their last text conversation, their payment status, and whether they have a loaner out. A standalone voice AI tool like Numa can capture the call but can't provide that context without a separate integration.

DMS customer identification

Full call transcript

AI-generated summary

Sentiment analysis

Advisor routing

Voicemail recording

Connected to texting

CDK, Reynolds, PBS, Tekion integration

What you get with Kimoby

One platform, four modules, on the DMS you already have.

Service Lane OS

Where your advisors spend their day. Every module plugs into it.

Digital InspectionVideo-to-CustomerDigital EstimatesCSI SurveysSMS TextingStatus UpdatesOne-tap ApprovalsAI-drafted EstimatesAppointment Reminders

Voice

The service calls your team can't pick up, answered.

Voice picks up what your advisors miss, takes the message and drops it in the thread. It doesn't book appointments yet.

✓Your advisors' phones ring first

✓Caller and RO identified from your DMS

✓Transcript, summary and sentiment in the thread

✓Status updates without the advisor picking up

Pay

Mobile and in-person payments in one place.

Pay from the text before pickup, or at the counter. Surcharge and Affirm built in.

✓Text-to-pay and in-person terminals

✓Credit card surcharging where your state allows it

✓Financing with Affirm

✓CDK writeback

Go

Loaners you can see.

Digital contracts and damage photos on every unit. Tracking through OEM over-the-air connectivity or an OBD-II device.

✓Pre-visit check-in by text

✓Digital contracts and damage documentation

✓OEM over-the-air tracking for Toyota, Lexus, Mercedes-Benz and BMW

✓Fuel and damage charges from the contract

Grow

Campaigns your team sends.

Reminders, recall, declined work, tire season. Your BDC builds and sends them.

✓Service reminders and recall outreach

✓Declined-work follow-up

✓Seasonal and reactivation campaigns

✓Reviews and reputation management

Works with your DMS

CDK with writebackReynolds & ReynoldsPBSTekionDealerTrackAutosoftSertiDealer VuQuorum

OEM approvals

Service lane and communication programs

BMW Activities FundVW eConnect & CMCGM Canada approved vendorFord Commitment Program

Loaner programs (Kimoby Go)

ToyotaLexusMercedes-BenzBMW

Ford: qualifying vendor, submitted for the 2027 list.

Month-to-month, no long-term contract. Setup is $2,000 virtual or $6,000 on-site, first month included.

See pricing

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best Numa alternative?

Evaluating multiple platforms? Use this checklist. Ask each vendor to confirm their column.

Capability	Kimoby	Other vendor
DMS customer identification by phone number	✓	—
Full call transcript	✓	—
AI-generated call summary	✓	—
Sentiment analysis	✓	—
Advisor routing based on DMS data	✓	—
Connected to texting, inspections, and payments	✓	—
Part of a full Service Lane OS	✓	—
Loaner fleet management	✓	—
In-person payment terminals	✓	—
Credit card surcharging	✓	—
Marketing campaigns (declined work, recalls)	✓	—
Month-to-month, no contract	✓	—
Transparent published pricing	✓	—

Certified for ERA®

FAQ

An AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor.

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage everything else. No new system. No new login.

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor.

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor with full context: customer name, vehicle, and service history.

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing. Dealerships switching from live call centers report significant monthly savings.

Two-way texting, video inspections with AI-generated estimates, digital estimates with approve and decline, mobile payments with credit card surcharging, in-person terminals, loaner fleet management with GPS, CSI automation, and marketing campaigns. Over 1,000 dealerships. BMW, VW, and Ford approved.

Kimoby vs Numa

How is Kimoby Voice different from Numa?