Auto/Mate texting, video inspections and payments | Kimoby

Auto/Mate keeps your records. With Kimoby, connected through Open/Mate, your customers, ROs and the past week of appointments come in, BMW stores get the My BMW App, and terminal payments land on the right RO.

The short answer: Yes. With Kimoby, your customers, repair orders and appointments come in from Auto/Mate, so your advisors don't re-type anything. From there, your team runs the texting, video inspections, estimates, status updates, payments and CSI surveys. On day one, all your customers, your repair orders and the past week of appointments are already in. The integration runs through the Auto/Mate Open/Mate partner program.

The RO opens

Your advisor writes it in Auto/Mate like today. The RO comes into Kimoby and the customer gets a text from their advisor. Status texts follow after the RO opens.

The tech sends the video

The customer sees what the tech sees. Photos and video of what's wrong, with the estimate attached. No phone tag to explain a brake job.

The customer approves

Line by line, from their phone. One tap to approve or decline each line. Your advisor sees the answer the moment it comes in.

They pay from a link

Or at the counter. Your advisor sends a Kimoby Pay link from the conversation. At the counter, the Kimoby terminal matches the payment to the Auto/Mate RO.

The survey goes out

One question, after the visit. Happy customers get a link to leave a Google review. If someone isn't happy, your manager gets an alert.

Appointment confirmation

A text confirms the appointment once it's booked in Auto/Mate.

Appointment reminder

A reminder before the visit. The customer confirms with a tap.

Missed appointment

A follow-up when the customer doesn't show.

Advisor introduction

When the RO opens, the customer hears from their advisor.

Status updates

Status updates sent after the RO opens. Nobody on your team sends them by hand.

Pay from the text

Send a payment link by text from the conversation.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Maintenance reminders

Built from your closed ROs, so the right customers hear from you at the right time.

Declined work

Follow-up on the jobs customers said no to, built from your op codes.

Appraisal offer

An offer to appraise the customer's trade while the car is in the shop.

Two-way texting from your dealership number

Video inspections

Estimates approved line by line

Kimoby Pay payment links

Financing with Affirm

Translation of incoming and outgoing messages

Appointment confirmation

Appointment reminder

Missed appointment

Advisor introduction

Status updates

CSI and reviews

Maintenance reminders

Declined work

Appraisal offer

Kimoby Pay, in person

Repair orders in Kimoby

My BMW App

Kimoby Pay, in person

When customers pay at the counter on a Kimoby terminal, the payment is matched to the right repair order. No reconciliation by hand.

Repair orders in Kimoby

See each RO next to the customer's conversation, with metrics on your ROs.

My BMW App

When your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App.

Yes. Your customers, repair orders and appointments come in from Auto/Mate, so your advisors don't re-type anything.

All your customers, your repair orders and the past week of appointments.

Yes. You write the RO in Auto/Mate like you do today. Once it exists, the texting, video, estimate, payment and survey run in Kimoby.

No. They get a text with a link. They watch the video, approve or decline each line and pay from their phone.

Yes. Your advisor sends a Kimoby Pay link from the conversation, and the customer pays from their phone. Surcharging and Affirm financing are available.

Yes. On Auto/Mate, when your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App. The integration is approved under the BMW Activities Fund.

Through Open/Mate, Auto/Mate's partner program.

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract. DMS fees, set by your DMS provider, may apply.

More approved work from every Auto/Mate repair order

Some of the 1,000+ dealerships on Kimoby