How much does Kimoby cost?

Transparent pricing published at kimoby.com/pricing. Month-to-month. No long-term contract.

What is Kimoby Voice?

Kimoby Voice is an AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft.

How is Kimoby Voice different from a standalone voice AI tool like Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction. No new system. No new login.

Does Kimoby Voice integrate with CDK?

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor based on customer service history.

Can Kimoby Voice identify the customer before they speak?

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor. The advisor sees the customer name, vehicle, and service history alongside the transcript.

Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

The Best CDK Service alternative: Kimoby vs CDK Service

How is Kimoby different from CDK Service?

CDK is the system of record. It handles parts, billing, scheduling, and accounting. Kimoby is the system of action. It handles the customer-facing service workflow: texting, inspections (also called digital MPI), estimates, payments, loaners, and Kimoby Voice for missed calls. The two systems stay in sync through a full integration with write-back.

Because Kimoby sits on top of CDK rather than replacing it, there is no migration and no disruption to existing workflows. When a customer approves an estimate or makes a payment through Kimoby, it writes back to the CDK repair order automatically. Advisors work from one dashboard that connects every customer touchpoint to the RO.

Two-way texting tied to the RO

Video inspection with AI-generated estimate

One-tap customer approve/decline

Payment with CDK write-back

Credit card surcharging

Loaner contract tied to the RO

Kimoby Voice with DMS caller ID

What you get with Kimoby

One platform, four modules, on the DMS you already have.

Service Lane OS

Where your advisors spend their day. Every module plugs into it.

Digital InspectionVideo-to-CustomerDigital EstimatesCSI SurveysSMS TextingStatus UpdatesOne-tap ApprovalsAI-drafted EstimatesAppointment Reminders

Voice

The service calls your team can't pick up, answered.

Voice picks up what your advisors miss, takes the message and drops it in the thread. It doesn't book appointments yet.

✓Your advisors' phones ring first

✓Caller and RO identified from your DMS

✓Transcript, summary and sentiment in the thread

✓Status updates without the advisor picking up

Pay

Mobile and in-person payments in one place.

Pay from the text before pickup, or at the counter. Surcharge and Affirm built in.

✓Text-to-pay and in-person terminals

✓Credit card surcharging where your state allows it

✓Financing with Affirm

✓CDK writeback

Go

Loaners you can see.

Digital contracts and damage photos on every unit. Tracking through OEM over-the-air connectivity or an OBD-II device.

✓Pre-visit check-in by text

✓Digital contracts and damage documentation

✓OEM over-the-air tracking for Toyota, Lexus, Mercedes-Benz and BMW

✓Fuel and damage charges from the contract

Grow

Campaigns your team sends.

Reminders, recall, declined work, tire season. Your BDC builds and sends them.

✓Service reminders and recall outreach

✓Declined-work follow-up

✓Seasonal and reactivation campaigns

✓Reviews and reputation management

Works with your DMS

CDK with writebackReynolds & ReynoldsPBSTekionDealerTrackAutosoftSertiDealer VuQuorum

OEM approvals

Service lane and communication programs

BMW Activities FundVW eConnect & CMCGM Canada approved vendorFord Commitment Program

Loaner programs (Kimoby Go)

ToyotaLexusMercedes-BenzBMW

Ford: qualifying vendor, submitted for the 2027 list.

Month-to-month, no long-term contract. Setup is $2,000 virtual or $6,000 on-site, first month included.

See pricing

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best CDK Service alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability	Kimoby
Two-way SMS texting with media	✓
Video inspections with AI-generated estimates	✓
Digital estimates with customer approve/decline	✓
Mobile payments (text-to-pay)	✓
In-person payment terminals	✓
Credit card surcharging	✓
Service financing (Affirm)	✓
Loaner fleet management with GPS	✓
Digital loaner contracts	✓
Kimoby Voice (AI missed call agent)	✓
Marketing campaigns (declined work, recalls)	✓
CSI follow-up automation	✓
Month-to-month, no contract	✓
Transparent published pricing	✓

Certified for ERA®

FAQ

Yes. Full integration including write-back. When a customer approves an estimate or makes a payment through Kimoby, it writes back to the CDK repair order automatically. Customer data, RO information, and appointment schedules sync from CDK.

Actions taken in Kimoby are recorded directly in the CDK repair order. When a customer approves an estimate line item or makes a payment, that information writes back to CDK without manual entry. Eliminates double-entry and keeps the DMS in sync.

The customer-facing service workflow: two-way texting, video inspections with AI-generated estimates, digital estimates with one-tap approve and decline, mobile payments with credit card surcharging and Affirm financing, in-person payment terminals, loaner fleet management with GPS, Kimoby Voice for missed calls, CSI follow-up automation, and marketing campaigns.

Yes. Most Kimoby customers on CDK use both together. CDK handles parts, billing, scheduling, and the system of record. Kimoby handles the customer-facing service workflow. The two systems stay in sync through the integration with write-back.

Yes. Kimoby Go includes GPS tracking, digital loaner contracts, damage documentation, automated billing, and over-the-air BMW telematics. Connected to the same platform advisors use for texting and payments. VW CMC approved.

Transparent pricing at kimoby.com/pricing. Month-to-month. No long-term contract.

Kimoby vs CDK Service

How is Kimoby different from CDK Service?