Video-to-Customer (V2C)

Speed Up Approvals and Increase RO with Visual Repair Updates

Give customers a clear look at what needs fixing with videos and photos.

With Kimoby’s Video-to-Customer feature, your service team can send short, visual updates that build trust and increase approvals without the back-and-forth.

Some of our 1000+ customers

Real Results of Dealerships Using Kimoby V2C

  • Hi Valerie, our tech found another issue during your oil change. We can fix it today if that works for you. View the video here: https://kmoby.com//DdRPp
    Yes, please fix it.
    campaign result

    Repair orders with videos

    increased by an average of $1,993.58

    Read case study

Don't Let Your Customers Wonder if They Really Need a Repair

Your customers can’t see what your techs see. That uncertainty leads to slow approvals, second opinions, or flat-out refusals.

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Send Personalized Repair Videos to Customers That Build Trust

With Kimoby V2C, technicians or advisors can record a short, personalized video showing exactly what needs attention. Send it to customers via text.
 
It’s clear. It’s fast. It gets approvals.

Cut Customer Approval time

No more phone tag. Customers get a clear video and approve estimates directly from their phone.

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Close More Work With No Follow-Up Calls

Get more approvals without extra effort. Videos help customers see the issue and say “yes” faster.

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Increase Satisfaction With Professional and Transparent Communication

Show, don’t sell. Repair videos feel transparent and professional increasing customer confidence.



Video of MPI with service recommendations

Reduce Callbacks and Confusion

Clear visuals mean service advisors need to do fewer follow-ups, less explaining, and have fewer disputes about what was recommended.

A service advisor sending a service recommendation with video via text and get instant approval

More 5-Star Reviews and More Repeat Customers

Happy, informed customers are more likely to come back to your service department and leave 5-star reviews while they’re at it.

Better reviews

Fully integrates with your ecosystem

Success Story

Read full case study Book a demo
“Kimoby is so intuitive, there is almost no learning curve. I have employees with little to no computer experience, and they were able to grasp everything in no time.”
Brian Maguire

Brian Maguire

Fixed Operations Manager at Porsche Centre Langley

Seamless, Professional, Instant

Because customers approve what they understand.

1. Record a short video directly from the app

Techs or advisors quickly capture the issue on video using the Kimoby app on their phone or tablet

2. Send estimates with video via SMS

With one click, the video is sent to the customer’s phone, complete with a personalized message.

3. Customer views and approves RO quickly

Clear visuals lead to faster decisions. Customers approve work on the spot, no call required.

Additional Key Features

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.

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