What is Video-to-Customer (V2C) for dealerships?

Video-to-Customer (V2C) is service video inspection software for franchised auto dealerships. A technician or advisor records a short video of what needs repair on a vehicle and sends it to the customer by SMS, along with a line-by-line digital estimate the customer can approve from their phone. Kimoby V2C is used by over 1,000 OEM dealerships in the US and Canada.

How does V2C increase repair order approvals?

Customers approve more work when they can see what's wrong rather than hearing it described over the phone. Dealerships using Kimoby V2C see an average 162% increase in repair order value, 90%+ staff adoption, and substantial customer-pay revenue lift, because video proof builds trust and removes the back-and-forth phone tag that delays decisions.

Does V2C meet OEM service video program requirements?

Yes. Kimoby V2C is built to meet OEM service video program requirements, including Ford Service Lane Technology, GM Dealer Digital Solutions, Toyota SMARTPATH service, Honda Service Express, Hyundai Bluelink Service, and Stellantis digital service programs. Videos are tied to each repair order, line-by-line approvals are time-stamped, and the full audit trail writes back to the DMS.

What's the difference between Kimoby V2C and a video-only tool?

Most video tools are standalone and require a separate texting platform, payment system, and DMS integration. Kimoby V2C is built into the Service Lane OS, so video, two-way SMS texting, mobile and in-person payments, AI summaries, AI Video Coaching, and DMS writeback all run in one platform. The customer experiences one flow, the dealership runs one system.

Service Video Inspection Software for OEM Dealerships

Record the video.

Your technician opens the Kimoby app, scans the VIN, and records a short video showing exactly what needs the work. Hands-free with Meta AI glasses if you want. Noise cancelling, transcript, and AI summary come automatically.

Send it by text.

The video is attached to the repair order and sent to the customer by text, so they can watch it the moment it lands, in the thread they already use. No email, no app.

Get the yes.

The customer watches on their phone, sees exactly what the tech found, and approves the work with a tap. No phone tag, no waiting on hold, and a time-stamped record of what they said yes to. Approved work writes back to your DMS.

VIN scanning

Scan the VIN and the video ties itself to the right customer and repair order. No mislabeled files.

One-click recording

Start a multipoint inspection video instantly in the app, one tap. Pause, reposition, and continue without starting over.

AI noise cancellation

Clear audio even in a loud bay, so the customer hears the recommendation, not the shop.

Transcript & captions

Speech becomes text with closed captions, so customers can watch with the sound off and read along.

Translation

Automated multilingual support, so a customer can get the message in their language.

Smart streaming

Playback stays smooth even on a weak connection, so the customer actually watches it.

Parts & advisor collaboration

Share the video and notes inside Kimoby so parts and advisors align and the quote is accurate.

AI summaries

Key points pulled from the video into a summary your team can use internally.

Click and view tracking

See when the customer opens and watches the video, so you follow up at the right time.

Hands-free with Meta glasses

Record the walk-around hands-free with Meta AI glasses and upload straight to Kimoby.

AI video coaching

Every video scored out of 100 with specific feedback, so your team gets better on camera. Available on Service Lane OS Pro.

Writes back to your DMS

Approved lines post to the repair order, with a time-stamped record of the customer's approval.

Most video-only tools

Line-by-line RO approvals from customer's phone

Sometimes

Complete SMS texting

Full dealership texting included

Usually separate

Mobile payments + in-person terminals

Add-on or not offered

Text translation

Pause during video recording

Automatic background noise removal in videos

Included targeted marketing campaigns

AI-powered video summaries

AI-powered video scoring & coaching

Built for OEM service-video programs

If your manufacturer is pushing service video, Kimoby meets the requirement. Videos are tied to each RO, the customer's line-by-line approval is captured and time-stamped, and the full audit trail writes back to your DMS.

✓ Multipoint inspection video with digital, time-stamped approvals
✓ Fits programs from Ford, GM, Toyota, Honda, Hyundai, Stellantis, and more
✓ Audit trail writes back to CDK, Reynolds, PBS, Tekion, and others
✓ Approved as a provider for several OEM service-lane programs

What video does to the work

When customers see the problem, they approve more of the recommended work.

$1,993.58

average increase on repair orders that include a video.

1,000+

OEM dealerships send inspection videos through Kimoby every day.

9.8/10

onboarding satisfaction, so the whole team is on camera fast.

Frequently asked questions

What is Video-to-Customer (V2C)? +

Video-to-Customer is service-lane video for dealerships. A technician records a short multipoint inspection video showing what the car needs, the advisor sends it to the customer by text, and the customer watches and approves the work from their phone. Approved work writes back to your DMS. It is part of the Service Lane OS.

How do customers watch and approve? +

They get a text with a link, watch the video on their phone, and tap to approve the work. No app to download and no account to create. Their approval is captured and time-stamped, and the approved work posts back to the repair order.

Can technicians record hands-free? +

Yes. Technicians can record the walk-around hands-free with Meta AI glasses and upload straight to Kimoby. Every video, hands-free or by phone, gets noise cancelling, a transcript, and an AI summary.

Does it work for OEM service-video programs? +

Yes. Kimoby meets manufacturer requirements for multipoint inspection video and digital approvals, including programs from Ford, GM, Toyota, Honda, Hyundai, and Stellantis. Videos are tied to each RO, the approval is time-stamped, and the audit trail writes back to your DMS.

Does it integrate with my DMS? +

Yes. It works with CDK, Reynolds and Reynolds, PBS, Tekion, Keyloop Serti, Dealer Vu, and Quorum. Repair orders sync in, and approved work writes back.

Is it just video, or the whole approval? +

The video is the heart of it: the customer sees exactly what the tech found and approves the work from their phone. Because Video-to-Customer is part of the Service Lane OS, that video rides the same conversation as the estimate, the approval, and mobile payment. A video-only tool stops at the clip.

Video inspections your customers approve from their phone.

Video-to-Customer is part of the Service Lane OS.