Video-to-Customer (V2C)
Speed Up Approvals and Increase RO with Visual Repair Updates
Give customers a clear look at what needs fixing with videos and photos.
With Kimoby’s Video-to-Customer feature, your service team can send short, visual updates that build trust and increase approvals without the back-and-forth.
the estimate for your appointment: https://kimo.by/estimate
Some of our 1000+ customers





Real Results of Dealerships Using Kimoby V2C
162% Increase in Average RO
Customers approve more when they see what needs fixing.
90%+ Staff Adoption
The V2C solution is so intuitive, your team actually uses it.
$329,616 in New Customer-Pay Revenue
Just 3 months post-implementation, one dealership added over $329K in new CP revenue.
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Hi Valerie, our tech found another issue during your oil change. We can fix it today if that works for you. View the video here: https://kmoby.com//DdRPp
Yes, please fix it.
Repair orders with videos
increased by an average of $1,993.58
Don't Let Your Customers Wonder if They Really Need a Repair
Your customers can’t see what your techs see. That uncertainty leads to slow approvals, second opinions, or flat-out refusals.

Send Personalized Repair Videos to Customers That Build Trust
Cut Customer Approval time
No more phone tag. Customers get a clear video and approve estimates directly from their phone.

Close More Work With No Follow-Up Calls
Get more approvals without extra effort. Videos help customers see the issue and say “yes” faster.

Increase Satisfaction With Professional and Transparent Communication
Show, don’t sell. Repair videos feel transparent and professional increasing customer confidence.
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Reduce Callbacks and Confusion
Clear visuals mean service advisors need to do fewer follow-ups, less explaining, and have fewer disputes about what was recommended.

More 5-Star Reviews and More Repeat Customers
Happy, informed customers are more likely to come back to your service department and leave 5-star reviews while they’re at it.

Fully integrates with your ecosystem
Success Story
“Kimoby is so intuitive, there is almost no learning curve. I have employees with little to no computer experience, and they were able to grasp everything in no time.”

Brian Maguire
Fixed Operations Manager at Porsche Centre Langley
Seamless, Professional, Instant
Because customers approve what they understand.
1. Record a short video directly from the app
Techs or advisors quickly capture the issue on video using the Kimoby app on their phone or tablet
2. Send estimates with video via SMS
With one click, the video is sent to the customer’s phone, complete with a personalized message.
3. Customer views and approves RO quickly
Clear visuals lead to faster decisions. Customers approve work on the spot, no call required.
Additional Key Features
VIN scanning
Automatically pulls vehicle details to ensure every video is tied to the right customer and service file.
One-click recording
Start recording video instantly in the app with a single click of a button.
Noise cancellation
Send crystal-clear audio, even in a busy service bay environment.
Video transcript
Converts speech to text and adds captions automatically.
Smart streaming
Optimizes video playback speed and quality, even on weak connections.
Collaboration between parts & advisors
Share videos and notes in Kimoby to align teams and speed up quote accuracy.
Closed captioning
Adds readable captions so customers can watch without sound.
Pause during recording
Pause, reposition, and continue your video. No need to start over if something interrupts.
AI-generated summaries
Automatically pulls key points from the video to generate a summary you can use internally.
Click and view tracking
Know when a customer opens and watches the video so you can follow up with confidence.
Instant upload
Videos are saved and shared in seconds.
Translation (i.e. Spanish)
Break down language barriers with automated multilingual support.
Want to see Kimoby in action?
Book a demo with one of our experts and learn about everything our DES has to offer!
Integration DMS
Seamless integration with your DMS for efficient operations.
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