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Video-to-Customer (V2C)

Service Video Inspection Software for OEM Dealerships

Multipoint inspection video & photos, estimates, and mobile approvals

Kimoby’s Video-to-Customer (V2C) is a service lane video platform for OEM franchised dealerships. Service advisors and technicians record short electronic multipoint inspection (eMPI) videos, send them to customers by SMS text message, and get line-by-line repair order approvals from the customer’s phone.

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Some of our 1000+ customers

Real Results of Dealerships Using Kimoby V2C

162% Increase in Average RO

Customers approve more when they see what needs fixing.

162% Increase in Average RO

90%+ Staff Adoption

The V2C solution is so intuitive, your team actually uses it.

90%+ Staff Adoption

$329,616 in New Customer-Pay Revenue

Just 3 months post-implementation, one dealership added over $329K in new CP revenue.

$329,616 in New Customer-Pay Revenue

Over 1,000 OEM franchised dealerships send digital vehicle inspection (DVI) updates through Kimoby every day.

  • Hi Valerie, our tech found another issue during your oil change. We can fix it today if that works for you. View the video here: https://kmoby.com//DdRPp
    Yes, please fix it.
    campaign result

    Repair orders with videos

    increased by an average of $1,993.58

    Read case study

How Kimoby V2C Works in Your Service Lane

1

Record Video

Your technician opens the Kimoby app on a phone, tablet, scans the VIN, and records a short video of the vehicle showing exactly what needs to be repaired (they can even use their Meta AI glasses to record hands-free).

2

Send It

The video is attached to the repair order. The service advisor sends the video to the customer by SMS with a line-by-line digital estimate.

3

Get Approval

Your customer watches the video on their phone, approves or declines each repair line, and the approved items write back into the DMS. No phone tag. No second-guessing. No waiting on hold.

Key Features

VIN scanning for repair order video

Automatically pulls vehicle details to ensure every video is tied to the right customer and service file.

VIN scanning for repair order video

One-click multipoint inspection recording

Start recording video instantly in the app with a single click of a button.

One-click multipoint inspection recording

AI noise cancellation for the service bay

Send crystal-clear audio, even in a busy service bay environment.

AI noise cancellation for the service bay

Video transcript

Converts speech to text and adds captions automatically.

Video transcript

Smart streaming

Optimizes video playback speed and quality, even on weak connections.

Smart streaming

Collaboration between parts & advisors

Share videos and notes in Kimoby to align teams and speed up quote accuracy.

Collaboration between parts & advisors

Closed captioning

Adds readable captions so customers can watch without sound.

Closed captioning

Pause during recording

Pause, reposition, and continue your video. No need to start over if something interrupts.

Pause during recording

AI-generated summaries

Automatically pulls key points from the video to generate a summary you can use internally.

AI-generated summaries

AI Video Coaching Beta

Every video gets scored out of 100. Specific feedback like "the front brake shot was too dark" tells your team exactly what to fix next time. Available on Service Lane OS Pro.

AI Video Coaching Beta

Click and view tracking

Know when a customer opens and watches the video so you can follow up with confidence.

Click and view tracking

Instant upload

Videos are saved and shared in seconds.

Instant upload

Translation (i.e. Spanish)

Break down language barriers with automated multilingual support.

Translation (i.e. Spanish)

How Kimoby Compares to Other Service Video Tools

Kimoby
Most video-only tools

Most video-only tools

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Line-by-line RO approvals from customer's phone

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Sometimes

Two-way SMS texting platform

Full dealership texting included
Usually separate

Mobile payments + in-person terminals

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Add-on or not offered

Text translation

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Pause during video recording

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Automatic background noise removal in videos

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Included targeted marketing campaigns

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AI-powered video summaries

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AI-generated estimates from video recommendations

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AI-powered video scoring & coaching

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Built for OEM-Mandated Service Video Programs

If your OEM is pushing service video, Kimoby meets the requirement.

Ford's Service Lane Technology program, GM Dealer Digital Solutions, Toyota SMARTPATH service, Honda Service Express, Hyundai Bluelink Service, Stellantis digital service, or any manufacturer program requiring multipoint inspection video and digital approvals.

Videos are tied to each RO, the customer's line-by-line approval is captured and time-stamped, and the full audit trail writes back to your DMS.

Send Personalized Repair Videos to Customers That Build Trust

With Kimoby V2C, technicians or advisors can record a short, personalized video showing exactly what needs attention. Send it to customers via text.
 
It’s clear. It’s fast. It gets approvals.

Hands-free recording

Using Meta AI glasses, you can easily record video inspections hands-free and upload them directly to Kimoby. All videos get noise cancelling, AI summaries, and transcripts.

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Cut Customer Approval time

No more phone tag. Customers get a clear video and approve estimates directly from their phone.

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Close More Work With No Follow-Up Calls

Get more approvals without extra effort. Videos help customers see the issue and say “yes” faster.

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Increase Satisfaction With Professional and Transparent Communication

Show, don’t sell. Repair videos feel transparent and professional increasing customer confidence.



Video of MPI with service recommendations

Reduce Callbacks and Confusion

Clear visuals mean service advisors need to do fewer follow-ups, less explaining, and have fewer disputes about what was recommended.

A service advisor sending a service recommendation with video via text and get instant approval

More 5-Star Reviews and More Repeat Customers

Happy, informed customers are more likely to come back to your service department and leave 5-star reviews while they’re at it.

Better reviews

ROI with Video Communication

Number of ROs in a day 40
Average RO amount in $ $ 200
Expected additional $ per RO with video $ 100
Percentage of ROs with a video included in % 40 %
Total additional sales monthly $
Total additional sales annualy $

Fully integrates with your ecosystem

Success Story

Read full case study Book a demo
“Kimoby is so intuitive, there is almost no learning curve. I have employees with little to no computer experience, and they were able to grasp everything in no time.”
Brian Maguire

Brian Maguire

Fixed Operations Manager at Porsche Centre Langley

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.

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