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See What DES Does to Your ROs

Kimoby’s Dealership Engagement System (DES) turns better customer communication into measurable gains in revenue, CSI, and efficiency. Everything backed by millions of real repair orders, not guesses.

Some of our 1000+ customers

Fixed Ops Performance Drives Dealership Profitability

 The service lane isn’t just where cars get fixed, it’s where profit, CSI, and long-term loyalty are won or lost.

Kimoby’s DES is purpose-built to optimize every interaction from appointment to payment, so you see higher RO values, faster approvals, better CSI, and less chaos for your team.

What Makes Kimoby Different?

Our DES is built on insights from over 3.7 million customer‑pay repair orders, revealing exactly which engagement behaviors drive higher RO values and repeat visits.

What DES Delivers for Your Dealership

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

Financial outcome, all backed by real‑world results from dealerships like yours.

Protect CSI Scores and OEM Bonuses

118% CSI score increase at a Mazda store and 130‑point jump in 30 days at a Chrysler store.

DES automates surveys and closes the loop on complaints so issues don’t sit unanswered in public reviews.

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Drive Bigger Customer‑Pay ROs

3.7M customer‑pay ROs analyzed to reveal which behaviors lift RO value up to 322% potential RO lift when dealers improve their DES Score.

Video, interactive estimates, and financing tools give customers the confidence and flexibility to say yes to more work.

Faster, Safer Payments Customers Prefer

$21,219 fraud attempt blocked with Kimoby Pay.

Secure text‑to‑pay, modern terminals and secure payments that lower risk and make checkout feel effortless.

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Turn Loaners Into a Real Asset

Digital contracts, automation, and connectivity increase utilization and reduce paperwork.

Better loaner management and improved the experience at drop‑off and pickup.

Calculate Your DES Score™

Trusted by Dealership Leaders Across North America

"Our cars are innovative, our technology is innovative. Kimoby is a platform that innovates right along with us."
Rob Morrisson

Rob Morrison

Canadian Fixed Operations Manager at Pfaff & Lithia Motors

"Kimoby has really changed the way we do business and I couldn't imagine operating our service department without it."
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Jason Zommers

Fixed Operations Manager at Martin Grove Volkswagen

“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”
Arvin Merino

Arvin Merino

Service Manager at Honda & Toyota of Seattle

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DES Performance at Scale

1,000+ dealerships

Rely on Kimoby’s DES across North America every day.

3.7M+ repair orders analyzed

DES insights are grounded in millions of real customer‑pay ROs.

Up to 322% potential RO lift

Dealerships that improve their DES Score can unlock as much as 322% growth in RO value.

+ 1M of customer interactions monthly

Conversations, estimates, payments, and campaigns run through Kimoby every month.

How Much Revenue Is Your Dealership Leaving on the Table?

Use Kimoby’s DES Score Calculator to benchmark your current engagement, uncover missed revenue, and see exactly where to improve.

Stand Out From the Competition

Ready to see exactly how much your dealership can improve?

Discover your DES Score today and start turning every customer interaction into increased revenue and loyalty.

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.

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