Dealership Engagement System (DES)™

What is a DES?

A Dealership Engagement System (DES) gives car dealerships a modern way to connect with their customers. It focuses on three main things:

Increasing your revenue, creating personalized experiences, and making service operations run smoother.

With a DES, you can build stronger relationships with customers that actually make you more money. It simplifies delivering great service experiences that keep people coming back.

Back in 2014, Kimoby changed the game for auto dealers with an easy-to-use platform. Now we're expanding it into a complete system of solutions, creating the industry's first Dealership Engagement System (DES)™.

CSI & Reputation Management

Take control of your CSI and online reputation. Proactively manage customer feedback, resolve issues, & earn positive reviews for your dealership.

Service Lane Technology (SLT)

Speed up your service lane & delight customers. Digital estimates, video MPIs, & flexible payments for a faster, more transparent service experience.

Loaner & Fleet Management

Make loaner car management effortless for your dealership and convenient for your customers. Digital solutions for a better loaner experience.

Fixed Ops Marketing & Retention

Increase service revenue and improve customer retention. Targeted campaigns, automations & more to fill your service bays.

Today's customers expect quick responses, honest communication, and service that feels made just for them. When dealerships can't deliver this experience, both reputation and profits take a hit.

Our DES platform is built on real data from more than 3.7 million actual repair orders. This gives your team practical strategies to connect better with customers and grow your revenue in ways that really work.

By analyzing patterns from millions of service interactions, we've identified exactly what keeps customers coming back and spending more. They are not just theories, they're proven approaches backed by extensive service department data.

Delivering Timely and Transparent Communication

Proactively keep your customers informed in a convenient way.

Personalizing Customer Experiences

Use rich, actionable data to customize interactions.

Centralizing Interactions

Simplify your dealership operations with one intuitive and powerful platform.

Automating Routine Tasks

Free your team from redundant task so they can focus on high-value activities.

Before a DES

Customers left hanging with slow, unreliable updates that create frustration and uncertainty
Money left on the table because of weak follow-ups and generic messaging
Teams bogged down in paperwork, repetitive tasks, and sluggish approvals that waste valuable time
Inconsistent customer experiences that damage trust and send buyers to your competitors
Customers stuck waiting in line to pay while service advisors shuffle paperwork and process payments
Critical business decisions based on incomplete data scattered across different systems

With Kimoby's DES

Keep customers in the loop with real-time updates that build confidence and trust
Increase sales with personalized offers based on actual customer data and behavior
Reduce workload by automating routine tasks, speeding up approvals, and improving team communication
Create transparent experiences that turn one-time buyers into loyal, repeat customers
Make payments simple with mobile options customers can complete from anywhere
Make smarter decisions using centralized data that shows you what's really happening in your business

“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”

Arvin Merino

Service Manager at Honda & Toyota of Seattle

Dealership Engagement System (DES)™

Unlock Your Automotive Dealership Growth Potential with a Dealership Engagement System (DES)™

Some of our 1000+ customers

What is a DES?