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The operating system for the service lane.

A Dealership Engagement System (DES)™ runs the entire service relationship on one platform. With Kimoby, that means the Service Lane OS plus four modules that extend it, all tied to your DMS and working from the same customer timeline.

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Some of our 1000+ customers

What is a Dealership Engagement System (DES)™?

A Dealership Engagement System is a single platform that runs the entire service lane customer interaction, from drop-off through inspection, estimate, approval, payment and follow-up. It connects to your DMS and sits apart from it. Your DMS is the record of what already happened. A DES runs what happens next.

That boundary is what makes it a category rather than a feature. In your lane it does three things: grows your service revenue, makes each customer interaction feel personal instead of processed, and takes friction out of the day.

We named the category because we had been building it since 2014, starting with a way for dealers to text their customers. It has grown into a complete operating system for the service lane.

One operating system. Four modules.

The Service Lane OS runs the visit, from drop-off to pickup. The four modules extend it across the rest of the relationship. You start with the OS and add the modules you need.

The foundation

Service Lane OS

Texting, video-to-customer, digital inspection, estimates, approvals, mobile payments, and CSI, all on one screen and synced to your DMS.

Voice

Answers the calls your team cannot get to, and keeps them in the same conversation.

Explore Voice

Pay

In-person terminals and pay-by-text, tied to the RO and written back to your DMS.

Explore Pay

Go

Loaner and courtesy fleet management, from booking to contracts to tracking.

Explore Go

Grow

Campaigns, automations, and reputation management that bring customers back.

Explore Grow

How a DES™ works

From check-in to checkout, one connected flow that ends phone tag and turns service visits into revenue.

1

Customer books

Automated text reminders keep the schedule full and cut no-shows, without advisors burning time on confirmation calls.

2

Vehicle arrives

A digital or video inspection captures findings in minutes. No paper clipboards, no duplicate entry.

3

Customer sees the video

They see the brake wear or worn tire in a personalized video with an itemized estimate. 88.2% of digital estimates are approved within the first hour.

4

Approves by text

No phone tag. Approvals come back fast, so techs stay productive and ROs keep moving.

5

Pays from anywhere

Text-to-pay or a terminal lets customers pay from anywhere, even before pickup. Advisors stay on the floor.

Built on real service data

Kimoby's DES runs on patterns from millions of real repair orders, not theory.

+246%

growth in average repair order size on Affirm-financed repairs.

$19.6M

approved through digital estimates in 12 months across the network.

6 minutes

median time from estimate sent to signed approval, versus 22 to 23 hours of phone tag (industry data).

The old way vs the DES™ way

dealership-wainting-room Large
Before
Kimoby-DES-fs8
With Kimoby

Before DES™

  • Customers left hanging with slow, unreliable updates
  • Declined work that never gets a second conversation
  • Teams buried in paperwork and sluggish approvals
  • Customers waiting in line to pay at the counter
  • Decisions made on data scattered across systems

With Kimoby's DES™

  • Real-time updates on every RO
  • Personalized offers based on real customer data
  • Automated routine tasks and faster approvals
  • Payments customers complete from anywhere
  • One platform, one customer timeline, tied to your DMS
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Built for your service lane

The DES™ plugs into your existing stack without disrupting the workflow your team already knows.

Works with your DMS

Certified integrations with CDK, Reynolds and Reynolds, PBS, Tekion, Quorum, and Keyloop, with bi-directional sync that writes payments, RO updates, and customer info back automatically.

Trusted by leading OEMs

Integrated across VW, BMW, Mercedes-Benz, Toyota, Lexus, Ford, and GM programs, meeting manufacturer standards and unlocking OEM-funded incentives.

Proven at scale

1,000+ dealerships run on Kimoby, processing millions of customer interactions every month.

Fast implementation

Most teams are live in 2 to 4 weeks, not months, with on-site onboarding, fixed-ops templates, and dedicated training.

Secure by design

Built to industry-standard security for PCI-compliant payments and data handling, without adding friction.

Know your DES Score

A Kimoby metric that scores your customer engagement and points to specific, untapped revenue opportunities.

Prior to Kimoby, the customer experience was such a hassle. We couldn't connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.
Arvin Merino Arvin Merino Service Manager, Honda & Toyota of Seattle

See what a DES does in your lane.

Book a demo to see the Service Lane OS and the four modules working together, or calculate your DES Score to find where the revenue is hiding.

 

Book a demo Calculate Your DES Score Now