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The operating system for the service lane.

A Dealership Engagement System (DES)™ runs the entire service relationship on one platform. With Kimoby, that means the Service Lane OS plus four modules that extend it, all tied to your DMS and working from the same customer timeline.

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Calculate Your DES Score™

Some of our 1000+ customers

What is a Dealership Engagement System™?

A DES™ gives your service department one modern way to connect with customers. It does three jobs: grow your revenue, make every interaction feel personal, and run your operations smoother. Kimoby built the first one. Back in 2014 we gave dealers an easy platform, and it has grown into a complete system for the service lane.

One operating system. Four modules.

The Service Lane OS runs the visit, from drop-off to pickup. The four modules extend it across the rest of the relationship. You start with the OS and add the modules you need.

The foundation

Service Lane OS

Texting, video-to-customer, digital inspection, estimates, approvals, mobile payments, and CSI, all on one screen and synced to your DMS.

Voice

Answers the calls your team cannot get to, and keeps them in the same conversation.

Explore Voice

Pay

In-person terminals and pay-by-text, tied to the RO and written back to your DMS.

Explore Pay

Go

Loaner and courtesy fleet management, from booking to contracts to tracking.

Explore Go

Grow

Campaigns, automations, and reputation management that bring customers back.

Explore Grow

How a DES works

From check-in to checkout, one connected flow that ends phone tag and turns service visits into revenue.

1

Customer books

Automated text reminders keep the schedule full and cut no-shows, without advisors burning time on confirmation calls.

2

Vehicle arrives

A digital or video inspection captures findings in minutes. No paper clipboards, no duplicate entry.

3

Customer sees the video

They see the brake wear or worn tire in a personalized video with an itemized estimate. Seeing is believing.

4

Approves by text

No phone tag. Approvals come back fast, so techs stay productive and ROs keep moving.

5

Pays, seamlessly

Text-to-pay or a terminal lets customers pay from anywhere, even before pickup. Advisors stay on the floor.

Built on real service data

Kimoby's DES runs on patterns from millions of real repair orders, not theory.

+246%

growth in average repair order size on Affirm-financed repairs.

$19.6M

approved through digital estimates in 12 months across the network.

6 minutes

median time from estimate sent to signed approval, versus 22 to 23 hours of phone tag (industry data).

The old way vs the DES™ way

dealership-wainting-room Large
Before
Kimoby-DES-fs8
With Kimoby

Before DES™

  • Customers left hanging with slow, unreliable updates
  • Revenue left on the table with weak follow-up and generic messaging
  • Teams buried in paperwork and sluggish approvals
  • Customers waiting in line to pay at the counter
  • Decisions made on data scattered across systems

With Kimoby's DES™

  • Real-time updates that build confidence and trust
  • Personalized offers based on real customer data
  • Automated routine tasks and faster approvals
  • Payments customers complete from anywhere
  • One platform, one customer timeline, tied to your DMS
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Built for your service lane

The DES™ plugs into your existing stack without disrupting the workflow your team already knows.

Works with your DMS

Certified integrations with CDK, Reynolds and Reynolds, PBS, Tekion, Quorum, and Keyloop, with bi-directional sync that writes payments, RO updates, and customer info back automatically.

Trusted by leading OEMs

Integrated across VW, BMW, Mercedes-Benz, Toyota, Lexus, Ford, and GM programs, meeting manufacturer standards and unlocking OEM-funded incentives.

Proven at scale

1,000+ dealerships have run on Kimoby, processing millions of customer interactions every month.

Fast implementation

Most teams are live in 2 to 4 weeks, not months, with on-site onboarding, fixed-ops templates, and dedicated training.

Secure by design

Built to industry-standard security for PCI-compliant payments and data handling, without adding friction.

Know your DES Score

A Kimoby metric that scores your customer engagement and points to specific, untapped revenue opportunities.

Prior to Kimoby, the customer experience was such a hassle. We couldn't connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.
Arvin Merino Arvin Merino Service Manager, Honda & Toyota of Seattle

See what a DES does in your lane.

Book a demo to see the Service Lane OS and the four modules working together, or calculate your DES Score to find where the revenue is hiding.

 

Book a demo Calculate Your DES Score Now