Dealership Engagement System (DES)™

Unlock Your Automotive Dealership Growth Potential with a Dealership Engagement System (DES)™

A Dealership Engagement System (DES) transforms how car dealerships connect with customers. It's a complete digital solution that helps your team build stronger relationships while increasing your revenues.

It brings together the tech you need to create better customer experiences.

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Some of our 1000+ customers

What is a DES?

A Dealership Engagement System (DES) gives car dealerships a modern way to connect with their customers. It focuses on three main things:
 
Increasing your revenue, creating personalized experiences, and making service operations run smoother.
 
With a DES, you can build stronger relationships with customers that actually make you more money. It simplifies delivering great service experiences that keep people coming back.
 
Back in 2014, Kimoby changed the game for auto dealers with an easy-to-use platform. Now we're expanding it into a complete system of solutions, creating the industry's first Dealership Engagement System (DES)™.

Why a DES is Essential for Your Dealership

Today's customers expect quick responses, honest communication, and service that feels made just for them. When dealerships can't deliver this experience, both reputation and profits take a hit.
 
Our DES platform is built on real data from more than 3.7 million actual repair orders. This gives your team practical strategies to connect better with customers and grow your revenue in ways that really work.
 
By analyzing patterns from millions of service interactions, we've identified exactly what keeps customers coming back and spending more. They are not just theories, they're proven approaches backed by extensive service department data.

Delivering Timely and Transparent Communication

Proactively keep your customers informed in a convenient way.

Personalizing Customer Experiences

Use rich, actionable data to customize interactions.

Centralizing Interactions

Simplify your dealership operations with one intuitive and powerful platform.

Automating Routine Tasks

Free your team from redundant task so they can focus on high-value activities.

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

The Old Way vs The DES Way

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Kimoby's DES

Before a DES

  • Customers left hanging with slow, unreliable updates that create frustration and uncertainty

  • Money left on the table because of weak follow-ups and generic messaging

  • Teams bogged down in paperwork, repetitive tasks, and sluggish approvals that waste valuable time

  • Inconsistent customer experiences that damage trust and send buyers to your competitors

  • Customers stuck waiting in line to pay while service advisors shuffle paperwork and process payments

  • Critical business decisions based on incomplete data scattered across different systems

With Kimoby's DES

  • Keep customers in the loop with real-time updates that build confidence and trust

  • Increase sales with personalized offers based on actual customer data and behavior

  • Reduce workload by automating routine tasks, speeding up approvals, and improving team communication

  • Create transparent experiences that turn one-time buyers into loyal, repeat customers

  • Make payments simple with mobile options customers can complete from anywhere

  • Make smarter decisions using centralized data that shows you what's really happening in your business

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Are You Missing Out?
Find Out with Your DES Score

How does your dealership measure up? Find out with your DES Score, a metric exclusive to Kimoby developed to evaluate your customer engagement performance and identify untapped revenue potential.
 
Don't let your competitors get the edge. Your DES Score points directly to specific growth opportunities you can act on right away.

Total CP

Success Story

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“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”
Arvin Merino

Arvin Merino

Service Manager at Honda & Toyota of Seattle

Stand Out From the Competition

Ready to see exactly how much your dealership can improve?

Discover your DES Score today and start turning every customer interaction into increased revenue and loyalty.

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.