Dealership Engagement System (DES)™
Unlock Your Automotive Dealership Growth Potential with a Dealership Engagement System (DES)™
A Dealership Engagement System (DES) transforms how car dealerships connect with customers. It's a complete digital solution that helps your team build stronger relationships while increasing your revenues.
It brings together the tech you need to create better customer experiences.
Some of our 1000+ customers
What is a DES ?
Key features
CSI & Reputation Management
Take control of your CSI and online reputation. Proactively manage customer feedback, resolve issues, & earn positive reviews for your dealership.
Service Lane OS
Loaner & Fleet Management
Fixed Ops Marketing & Retention
Kimoby Pay
Voice AI
How a DES Works?
From check-in to checkout, see how Kimoby's DES eliminates phone tag, accelerates approvals, and turns service visits into revenue
Customer Books Appointment
Automated appointment reminders with two-way texting reduce no-shows by up to 40% and keep your schedule full without burning advisor time on confirmation calls
Vehicle Arrives for Service
Digital or AI-powered video MPI with noise cancellation and real-time upload captures everything in minutes. Your tech documents findings digitally. No paper clipboards, no duplicate data entry
Customer Receives Personalized Video
They see exactly what's wrong. Brake wear, fluid levels, tire condition in a personalized video with transparent, itemized estimates. Visual proof builds trust and speeds decisions because seeing is believing
Customer Approves Repairs by Text
No phone tag. No waiting. Text approvals come back up to 5x faster than phone calls, so your techs stay productive and ROs keep moving
Work Gets Done, Payment is Seamless
With text-to-pay or mobile terminal customers pay from anywhere, even before pickup. Your advisors stay on the floor selling instead of processing cards at the counter
The Result?
Faster approvals (up to 5x). Higher ARO values through visual proof. Happier customers with real-time updates. Less chaos for your team with DMS integration that writes back automatically.
Why a DES is Essential for Your Dealership
Customers Always Check Reviews
Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.
CSI Impacts Profits
Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.
Old Methods Fail
Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.
Outdated Tools Lag Behind
Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.
The Numbers Don't Lie
CSI Score Increase
RO Size Increase
in Recall Campaign Revenue
Delivering Timely and Transparent Communication
Proactively keep your customers informed in a convenient way.
Personalizing Customer Experiences
Use rich, actionable data to customize interactions.
Centralizing Interactions
Simplify your dealership operations with one intuitive and powerful platform.
Automating Routine Tasks
Free your team from redundant task so they can focus on high-value activities.
The Old Way vs The DES Way
Before a DES
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Customers left hanging with slow, unreliable updates that create frustration and uncertainty
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Money left on the table because of weak follow-ups and generic messaging
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Teams bogged down in paperwork, repetitive tasks, and sluggish approvals that waste valuable time
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Inconsistent customer experiences that damage trust and send buyers to your competitors
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Customers stuck waiting in line to pay while service advisors shuffle paperwork and process payments
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Critical business decisions based on incomplete data scattered across different systems
With Kimoby's DES
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Keep customers in the loop with real-time updates that build confidence and trust
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Increase sales with personalized offers based on actual customer data and behavior
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Reduce workload by automating routine tasks, speeding up approvals, and improving team communication
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Create transparent experiences that turn one-time buyers into loyal, repeat customers
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Make payments simple with mobile options customers can complete from anywhere
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Make smarter decisions using centralized data that shows you what's really happening in your business
Built for Your Service Lane
Kimoby's DES plugs directly into your existing stack.
DMS, OEM programs, systems, without workflow disruptions
Works with your DMS
Trusted by leading OEMs
Proven at scale
Fast implementation, minimal disruption
Designed to support compliance and security
Are You Missing Out?
Find Out with Your DES Score
How does your dealership measure up? Find out with your DES Score, a metric exclusive to Kimoby developed to evaluate your customer engagement performance and identify untapped revenue potential.
Don't let your competitors get the edge. Your DES Score points directly to specific growth opportunities you can act on right away.
“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”
Arvin Merino
Service Manager at Honda & Toyota of Seattle
Stand Out From the Competition
Ready to see exactly how much your dealership can improve?
Discover your DES Score today and start turning every customer interaction into increased revenue and loyalty.
Want to see Kimoby in action?
Book a demo with one of our experts and learn about everything our DES has to offer!
Integration DMS
Seamless integration with your DMS for efficient operations.
View all integrations →
