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Kimoby Grow

Automatic campaigns and service reminders that keep your schedule full.

Your DMS already knows who's overdue, who declined a job, and whose warranty runs out next month. Kimoby Grow turns that into targeted campaigns and automatic reminders, sent as a text the customer can reply to and book from. Same thread your advisors already use.

 

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Over 150,000 service appointments booked through Kimoby campaigns.

Targeted by the data already in your DMS

From a name in your DMS to a booked appointment

Build the list from your DMS.

Pick a segment from real repair-order data: overdue for service, declined a recommended job, warranty expiring, a specific year, make, or model. No exported spreadsheet, no guessing.

Targeted by service history, not a generic list.
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Write it once. Kimoby helps.

Start from a template in the campaign library, or let the AI draft it for you. Every message names the customer and their vehicle, so it reads like the advisor remembered them.

Every text is personalized with the customer’s name and the car.
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Send it on your schedule.

Pick the day and time, or stagger the send across the week. Fill a slow Tuesday on purpose instead of waiting on walk-ins.

Fill the slow days. Smooth the busy ones.
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They reply and book.

The customer texts back to confirm or ask a question. No app, no portal, no account. The conversation opens right in the advisor's inbox.

Customers reply and book. No phone tag.
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The advisor sees everything.

When they arrive, the advisor sees the full history, including the campaign that brought them in and the brake job they passed on last visit.

Declined work doesn't stay declined.
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The next reminder is already set.

After the visit, the next service reminder schedules itself on the customer's mileage and history. The loop keeps running without anyone touching it.

Retention that runs on its own.
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Everything to bring customers back

Campaigns you launch and automations that run on their own, all keyed to what your DMS already knows.

Targeted campaigns

Segment by service history, vehicle, mileage, or declined work. The right offer goes to the right customers, not the whole database.

Automatic service reminders

Based on mileage or time since the last visit. The customer gets a nudge before they think to call the shop down the road.

Appointment reminders

Confirmations and day-before reminders send on their own. Fewer no-shows, fewer holes in the schedule.

Declined-work follow-ups

The job they passed on last time gets a second ask, automatically. Second-chance revenue you were leaving on the table.

Recall campaigns

Import the list, send the text, customers book. What took the BDC a week of calls takes one afternoon.

Warranty and first-service

Warranty about to expire? First oil change due on a new car? The right message fires at the right mileage.

Lost-souls reactivation

Find the customers who haven't been in for over a year and invite them back before they're gone for good.

Reviews and CSI

A one-tap survey after every visit. Happy customers get pointed to Google. Unhappy ones flag the service manager first.

Retention metric built in

See your repeat-customer rate in real time and watch it move. The number most dealers can't get on their own.

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

See how campaigns work See how automations work

The old way vs the Kimoby way

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Before
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With Kimoby

Before Kimoby

  • Postcards twice a year and an email nobody opens
  • The same message to a compact car owner and an truck owner
  • Recall list worked by phone, a few calls a day
  • Declined work forgotten the moment they drive off
  • You find out you lost a customer a year too late

With Kimoby

  • The right text at the right time, read in minutes
  • Every message keyed to the vehicle and the service history
  • Recall list handled in an afternoon, customers book themselves
  • Declined work followed up automatically
  • Your retention rate increases month over month
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What are the campaigns putting back on the your schedule

Measured across the dealerships running Kimoby today.

Over 150,000

service appointments booked from Kimoby campaigns and counting.

Across the Kimoby network.

Over $50.5M

in service revenue attributed to those campaigns.

Across the Kimoby network.

+9 to 10 pts

retention lift observed for customers who get campaigns.

Observed, samples over 20,000.

399,343
lapsed customers brought back
$404,630
campaign revenue per rooftop/yr, at the 90th percentile
35%
reply rate across Kimoby messages
Kimoby transformed each recall into a real revenue opportunity for us. What used to take days to contact guests now only takes a few minutes.
Kirk Gonsalves Kirk Gonsalves BDC Manager, BMW Autohaus

$47,433.86 from a single recall campaign.

Protect your CSI score while you're at it

Every visit ends with a one-tap survey. The good experiences get pointed to Google. The bad ones get to you first, in time to make the call before the OEM survey lands. You fix the problem instead of reading about it.

  • One-tap satisfaction survey after every service visit
  • Happy customers prompted to leave a Google or Facebook review
  • Low ratings alert the service manager right away
  • Catch the detractor before the OEM survey hits
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See a campaign go out.

Book a demo with our team to see how Kimoby Grow can help your dealership.
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Frequently asked questions

Fixed ops marketing software helps a dealership's service department bring customers back for repeat visits. It uses your repair-order and customer data to send targeted reminders, campaigns, and follow-ups, then tracks which ones turn into booked appointments. Kimoby Grow does this on top of the Service Lane OS, so every campaign is built from real service history and every reply lands in the same inbox your advisors already use.

It finds the customers who have gone quiet, overdue for service, declined a job, warranty about to expire, or no visit in over a year, and sends each one a personalized text inviting them back. They reply to book, and the conversation opens in the advisor's inbox. Across the Kimoby network, dealers have brought back 399,343 lapsed customers this way.

Yes. Grow reads your repair-order and customer data so campaigns target by real service history, not a generic list. It works with CDK, Reynolds and Reynolds, PBS, Tekion, Keyloop Serti, Dealer Vu, and Quorum.

Text. Campaigns and reminders are sent as a text the customer can reply to and book from, which is why they get read and answered in minutes instead of sitting in an inbox. The reply continues in the same thread your advisors use during the visit.

Import the recall list, send the campaign, and customers reply to book. What used to take the BDC a week of phone calls takes one afternoon. BMW Autohaus turned a single recall campaign into $47,433.86 in service revenue.

Yes. Build segments by year, make, model, mileage, last visit date, declined services, or any combination. A 2021 RAV4 owner overdue for service gets a different message than an F-150 owner whose warranty is expiring.

Yes. When a customer declines a recommended service, Grow can send a follow-up later asking if they would like to schedule it. The advisor also sees the declined job on the customer's history when they come back, so nothing gets forgotten.

After each visit, a one-tap survey goes out. Customers who had a good experience get prompted to leave a Google or Facebook review. Customers who rate low trigger an instant alert to the service manager, so you can resolve it before the OEM survey goes out.

No. They get a text, they reply to a text. No app, no portal, no account. That is why response rates are high and booking is fast.