Service Department Blog for Car Dealerships
How to Manage Dealership Loaner Vehicles Efficiently
Most loaner programs lose money on the small stuff: missing fuel, late tolls, scratches nobody billed. Here's how to tak …
Dealership Customer Experience: 7 Ways to Improve It in Service
Customer experience is what your customers remember about the whole visit, and it shows up in retention. Here's what it …
How to Turn Fixed Ops Into Your Most Profitable Department
Six practical ways to raise fixed absorption, from training advisors to sell and managing parts like cash to daily updat …
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How Service Lane Technology Increases RO Values
Video inspections, digital estimates and financing make it easier for customers to say yes to the work. Here's what the …
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Car Dealership Fixed Operations Guide for Management
What fixed operations is, why it now carries most dealerships, the NADA benchmarks to track, and six strategies to grow …
Loaner Fee Recovery: Protect Your Fleet, Skip the Spreadsheet
Which loaner fees you can recover, how to write an agreement that holds up, and the KPIs that tell you if your loaner pr …
Text to Pay for Dealerships: How It Works and What It Costs
Text to pay sends your service customer a secure payment link when the RO is ready, so they pay from their phone instead …
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How to Improve Dealership Service Retention, Backed by Data
Service retention averages 65.8% across 871 dealerships, below NADA's 72% target. Here's how to calculate yours and what …
How to Increase Your Dealership CSI Score
CSI affects your OEM standing and your profits. Here's how OEMs measure it and six ways to raise it, from video inspecti …
Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive found dealership service retention on newer cars fell from 72% to 54% in two years. Here's what's driving …
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How to Improve Automotive Service Department Communication
Poor communication is the most common complaint in negative dealership reviews, cited in 37% of them. Here are six ways …
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How to Win Back Declined Service at Your Dealership
Last updated: October 21, 2026 Quick answer: Most declined service comes down to cost and trust. In Cox Automotive's 202 …
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Flat Rate Pay for Mechanics: How It Works, and What Dealers Are Switching To
Last updated: October 14, 2026 Quick answer Flat rate pays a technician for the book time on each job, not the time on t …
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Kimoby PBS Integration: What Syncs and What Doesn't
Here's what syncs between PBS and Kimoby today, and what doesn't. Payment write-back and invoice delivery aren't availab …
Kimoby + CDK Integration: What Syncs and What Writes Back
What syncs between Kimoby and CDK today, how Kimoby Pay write-back marks the payment as paid on the right RO, and what's …
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How to Increase Fixed Ops Revenue at Your Dealership
Fixed ops revenue comes down to two numbers: how many customers come back, and what each repair order is worth. Here's w …
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How to Build a Good Pay Plan for Service Advisors
Last updated: October 9, 2026 Quick answer: A good service advisor pay plan pays a fair base plus commission on gross, f …
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The Service Advisor Texting Playbook for Car Dealerships
The six texts your service advisors should send, from the appointment reminder to the payment link. Plus the consent bas …
CDK Two-Way Texting: What Text Connect Does and What to Add
CDK has two-way texting through Text Connect. Here's what it does, when stores add video, estimates and payments on top, …
