Service Department Blog for Car Dealerships
How to Improve Dealership Service Retention, Backed by Data
Service retention averages 65.8% across 871 dealerships, below NADA's 72% target. Here's how to calculate yours and what …
How to Increase Your Dealership CSI Score
CSI affects your OEM standing and your profits. Here's how OEMs measure it and six ways to raise it, from video inspecti …
Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive found dealership service retention on newer cars fell from 72% to 54% in two years. Here's what's driving …
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How to Improve Automotive Service Department Communication
Poor communication is the most common complaint in negative dealership reviews, cited in 37% of them. Here are six ways …
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Declined Service at the Dealership: How to Win the Job Back
Most declined service comes down to cost and trust. Here's how to get fewer no answers at the counter, and how to follow …
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Flat Rate Pay for Mechanics: How It Works, and What Dealers Are Switching To
Last updated: October 14, 2026 Quick answer Flat rate pays a technician for the book time on each job, not the time on t …
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Kimoby PBS Integration: What Syncs and What Doesn't
Here's what syncs between PBS and Kimoby today, and what doesn't. Payment write-back and invoice delivery aren't availab …
Kimoby + CDK Integration: What Syncs and What Writes Back
What syncs between Kimoby and CDK today, how Kimoby Pay write-back marks the payment as paid on the right RO, and what's …
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How to Increase Fixed Ops Revenue at Your Dealership
Fixed ops revenue comes down to two numbers: how many customers come back, and what each repair order is worth. Here's w …
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How to Build a Good Pay Plan for Service Advisors
Last updated: October 9, 2026 Quick answer: A good service advisor pay plan pays a fair base plus commission on gross, f …
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The Service Advisor Texting Playbook for Car Dealerships
The six texts your service advisors should send, from the appointment reminder to the payment link. Plus the consent bas …
CDK Two-Way Texting: What Text Connect Does and What to Add
CDK has two-way texting through Text Connect. Here's what it does, when stores add video, estimates and payments on top, …
Dealership Text Message Marketing Playbook for Service Revenue
A practical playbook for dealership text marketing: what to send, when to send it, how to stay compliant, and templates …
Best Service Lane Texting Software for Dealerships (2026)
We compare 10 texting platforms for dealership service departments, from Kimoby and myKaarma to Podium and Textedly. Her …
How to Increase Your Dealership's Average Repair Order
The fastest way to raise your average repair order is to show customers the work on video and get the estimate to their …
Kimoby Tekion Integration: What Syncs and What Doesn't
Here's what syncs from Tekion into Kimoby today. The connection is pull only, so payments don't write back, but texting, …
What Is a Dealership Engagement System (DES)™?
A Dealership Engagement System (DES)™ runs the service customer relationship next to your DMS. Here's what it includes a …
Car Dealership TCPA Compliance: A Guide to Texting Customers
Most TCPA risk in the service lane comes from a promo slipping into a reminder. Here's what the law requires, how consen …
How Dealership Texting Software Brings Service Customers Back
Texting service customers changes what they spend and how often they come back. Here is the data from 871 dealerships, a …
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