Service Department Blog for Car Dealerships
Your Phone Is Losing You Money. Here's the Math.
Most service departments miss 20 to 30 percent of their calls. Here's what that costs you in repair orders, and how to r …
How to Reduce Bottlenecks in Your Dealership's Fixed Ops
Most fixed ops bottlenecks are cars sitting still, waiting on someone. Here's how to find yours, and why the approval wa …
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The 5 Magic Buttons Every Service Advisor Wants
Ask service advisors what they'd automate with a magic button and most say the same thing: customer calls. Here are the …
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How to Manage Dealership Loaner Vehicles Efficiently
Most loaner programs lose money on the small stuff: missing fuel, late tolls, scratches nobody billed. Here's how to tak …
Dealership Customer Experience: 7 Ways to Improve It in Service
Customer experience is what your customers remember about the whole visit, and it shows up in retention. Here's what it …
How to Turn Fixed Ops Into Your Most Profitable Department
Six practical ways to raise fixed absorption, from training advisors to sell and managing parts like cash to daily updat …
How Service Lane Technology Increases RO Values
Video inspections, digital estimates and financing make it easier for customers to say yes to the work. Here's what the …
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Car Dealership Fixed Operations Guide for Management
What fixed operations is, why it now carries most dealerships, the NADA benchmarks to track, and six strategies to grow …
Loaner Fee Recovery: Protect Your Fleet, Skip the Spreadsheet
Which loaner fees you can recover, how to write an agreement that holds up, and the KPIs that tell you if your loaner pr …
Text to Pay for Dealerships: How It Works and What It Costs
Text to pay sends your service customer a secure payment link when the RO is ready, so they pay from their phone instead …
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How to Improve Dealership Service Retention, Backed by Data
Service retention averages 65.8% across 871 dealerships, below NADA's 72% target. Here's how to calculate yours and what …
How to Increase Your Dealership CSI Score
CSI affects your OEM standing and your profits. Here's how OEMs measure it and six ways to raise it, from video inspecti …
Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive found dealership service retention on newer cars fell from 72% to 54% in two years. Here's what's driving …
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How to Improve Automotive Service Department Communication
Poor communication is the most common complaint in negative dealership reviews, cited in 37% of them. Here are six ways …
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How to Win Back Declined Service at Your Dealership
Last updated: October 21, 2026 Quick answer: Most declined service comes down to cost and trust. In Cox Automotive's 202 …
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Flat Rate Pay for Mechanics: How It Works, and What Dealers Are Switching To
Last updated: October 14, 2026 Quick answer Flat rate pays a technician for the book time on each job, not the time on t …
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Kimoby PBS Integration: What Syncs and What Doesn't
Here's what syncs between PBS and Kimoby today, and what doesn't. Payment write-back and invoice delivery aren't availab …
Kimoby + CDK Integration: What Syncs and What Writes Back
What syncs between Kimoby and CDK today, how Kimoby Pay write-back marks the payment as paid on the right RO, and what's …
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How to Increase Fixed Ops Revenue at Your Dealership
Fixed ops revenue comes down to two numbers: how many customers come back, and what each repair order is worth. Here's w …
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