Dealership Engagement System (DES)™ Blog
The Service Advisor Texting Playbook for Car Dealerships
The six texts your service advisors should send, from the appointment reminder to the payment link. Plus the consent bas …
CDK Two-Way Texting: What Text Connect Does and What to Add
CDK has two-way texting through Text Connect. Here's what it does, when stores add video, estimates and payments on top, …
Dealership Text Message Marketing Playbook for Service Revenue
A practical playbook for dealership text marketing: what to send, when to send it, how to stay compliant, and templates …
Best Service Lane Texting Software for Dealerships (2026)
We compare 10 texting platforms for dealership service departments, from Kimoby and myKaarma to Podium and Textedly. Her …
How to Increase Your Dealership's Average Repair Order
The fastest way to raise your average repair order is to show customers the work on video and get the estimate to their …
Kimoby Tekion Integration: What Syncs and What Doesn't
Here's what syncs from Tekion into Kimoby today. The connection is pull only, so payments don't write back, but texting, …
What Is a Dealership Engagement System (DES)™?
A Dealership Engagement System (DES)™ runs the service customer relationship next to your DMS. Here's what it includes a …
Car Dealership TCPA Compliance: A Guide to Texting Customers
Most TCPA risk in the service lane comes from a promo slipping into a reminder. Here's what the law requires, how consen …
How Dealership Texting Software Brings Service Customers Back
Texting service customers changes what they spend and how often they come back. Here is the data from 871 dealerships, a …
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Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive published its 2025 Service Industry Study in November 2025. The number that matters most: in 2023, 72% of …
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Kimoby Integrates With PBS
Kimoby connects to PBS for repair order and customer data. Here's what that connection covers today, where it stands com …
Kimoby Integrates With CDK
Kimoby connects to CDK for repair order, customer, and appointment data. It's also currently the only DMS where a Kimoby …
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Your Phone Is Losing You Money. Here's the Math.
Every service department has a version of this Tuesday morning. Two customers at the counter. A tech waiting on a signat …
10 Service Lane Delays That Cost Dealerships Money (and how to fix each)
Every service department has the same complaint: there are not enough hours in the day. Usually the problem is not the p …
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How to Evaluate Dealership Service Lane Software in 2026
Most service lane software demos look great. The trouble starts six weeks after install, when your advisors quietly go b …
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Best Service Lane Software for Dealerships (2026 Comparison)
Your DMS tracks the repair order. It doesn't run your service lane.
How to Improve Automotive Service Department Communication
Most service departments have a communication problem, and most of them don't know how bad it is. Poor communication is …
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