Service Department Blog for Car Dealerships
Dealership Voice AI Agent: A Service Department Buyer's Guide
Most voice AI agents only fix the cheap half of the missed-call problem. Here's what to check before you sign, including …
Car Dealership Payment Solutions: What Yours Should Do in 2026
Only 4.7% of repair orders get a digital payment request. Here's what a modern dealership payment solution should do, wh …
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Best Auto Dealer Tools for Service Managers (2026 Guide)
Last updated: October 26, 2026 Quick answer: Your service department needs two layers. The DMS your store already runs o …
Best Video Inspection Software for Dealerships (2026)
Last updated: October 23, 2026 Quick answer: The main video inspection options for franchised dealership service departm …
Your Phone Is Losing You Money. Here's the Math.
Most service departments miss 20 to 30 percent of their calls. Here's what that costs you in repair orders, and how to r …
How to Reduce Bottlenecks in Your Dealership's Fixed Ops
Most fixed ops bottlenecks are cars sitting still, waiting on someone. Here's how to find yours, and why the approval wa …
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How to Evaluate Dealership Service Lane Software in 2026
Last updated: October 22, 2026 Quick answer: Map your workflow first, then test every vendor on a real repair order. Che …
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The 5 Magic Buttons Every Service Advisor Wants
Ask service advisors what they'd automate with a magic button and most say the same thing: customer calls. Here are the …
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How to Manage Dealership Loaner Vehicles Efficiently
Most loaner programs lose money on the small stuff: missing fuel, late tolls, scratches nobody billed. Here's how to tak …
Dealership Customer Experience: 7 Ways to Improve It in Service
Customer experience is what your customers remember about the whole visit, and it shows up in retention. Here's what it …
10 Service Lane Bottlenecks and How Dealerships Fix Them
Last updated: October 21, 2026 Quick answer: Most service lane delays come from three root causes: no DMS integration, n …
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How to Turn Fixed Ops Into Your Most Profitable Department
Six practical ways to raise fixed absorption, from training advisors to sell and managing parts like cash to daily updat …
How Service Lane Technology Increases RO Values
Video inspections, digital estimates and financing make it easier for customers to say yes to the work. Here's what the …
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Car Dealership Fixed Operations Guide for Management
What fixed operations is, why it now carries most dealerships, the NADA benchmarks to track, and six strategies to grow …
Loaner Fee Recovery: Protect Your Fleet, Skip the Spreadsheet
Which loaner fees you can recover, how to write an agreement that holds up, and the KPIs that tell you if your loaner pr …
Text to Pay for Dealerships: How It Works and What It Costs
Text to pay sends your service customer a secure payment link when the RO is ready, so they pay from their phone instead …
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How to Improve Dealership Service Retention, Backed by Data
Service retention averages 65.8% across 871 dealerships, below NADA's 72% target. Here's how to calculate yours and what …
How to Increase Your Dealership CSI Score
CSI affects your OEM standing and your profits. Here's how OEMs measure it and six ways to raise it, from video inspecti …
Your Service Customers Are Already Leaving. Here's the Math.
Cox Automotive found dealership service retention on newer cars fell from 72% to 54% in two years. Here's what's driving …
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