Automotive Voice AI Agent for Modern Dealerships

What happens when the phone rings.

Here's what happens on the calls when your advisors can't pick up, day or night.

It knows who's calling.

Voice matches the caller to their open RO and their advisor before anyone picks up. A customer calling about their car in the shop gets routed to the right person, not a phone tree.

No generic IVR. It knows the RO.

Busy advisor? Voice steps in.

"Hi, I see your vehicle is with Sarah. She's with another customer. I can take a message, or switch us to text so she can reply as soon as she's free."

The caller can continue by text.

After hours, the call still gets answered.

Check engine light at 7 PM? Voice answers, sets the expectation that an advisor will reach out by 9 AM, and takes the message. No generic voicemail greeting.

24/7 coverage without 24/7 staff.

No more listening to voicemails.

Every call Voice handles gets an AI summary. The recording and transcript are attached. Your advisor reads five bullet points instead of replaying a two-minute message.

Summary, transcript, recording. All on the RO.

You can see what's happening on the phones.

Management sees every missed call, who handled it, and who still owes a callback. Sentiment is flagged so the most urgent calls get the first callback.

Missed calls, by advisor, by department.

It sounds like your store, not a call center.

Voice is tuned so it doesn't mangle your store name, your local towns, or your model names. No robotic, generic script. Customers feel like they reached your team, and you can drop the third-party answering service you were paying to catch those calls.

Trained on your store. Replaces the answering service.

What changes when Voice turns on.

Your service lane with Voice and without it.

158

Average service calls a dealership misses every month. With Voice, those calls get answered instead of hitting a dead-end voicemail.

Most callers don't leave a voicemail. They hang up and call the next shop on the list.

70%

Share of service interactions that still start with a phone call. Voice brings that channel into the same workflow as everything else.

Calls live in a separate phone system. Texts live in another. Nobody sees the whole customer.

Summary

An AI summary with the transcript and recording lands in the timeline. Read it, reply by text, move on.

The advisor arrives to a stack of voicemails, replays each one, looks up each RO, and starts dialing.

+1M

customer interactions handled monthly across the network

9.8/10

onboarding satisfaction

Your phones stay.

Voice is a layer, not a replacement

24/7 missed-call handling

When no one picks up, Voice answers. Day, night, weekends, and through the rush.

Routed to the right advisor

Voice matches the caller to their open RO and drops the message in the inbox of the advisor who wrote it up.

Switch to text

The caller can move from the call to a text conversation instead of waiting on hold.

AI call summary

A rambling voicemail becomes a few bullet points, so your advisor reads instead of replays.

Unified conversation history

All audio recordings and text transcripts are centralized in the customer conversation timeline, with their SMS history and ROs.

Sentiment flags

Frustrated callers are surfaced so the most urgent ones get the first callback.

Manager view

See who isn't picking up and which voicemails are still waiting on a callback.

Sound like your store

Tuned so it doesn't mangle your store name, local towns, or model names. No robotic, generic script.

Works with your phone lines

Voice sits on top of your existing system, set up per department. Nothing to rip out.

**Rob Morisson** Canadian Fixed Operations Manager, Pfaff Auto, Lithia Motors & Driveway

Works with your DMS

CDK Reynolds & Reynolds PBS Tekion Dealer Vu Serti Quorum

Works with your existing phone lines and DMS. Smooth transition, on-site training available.

The old way vs the Kimoby way

Before Kimoby

Voicemail box that dead-ends
RO-centric data, siloed from the customer
Manual follow-up and phone tag
No manager oversight

With Kimoby

Always-on missed-call handling
Customer-centric data, unified in one timeline
Option to move to text for follow-ups
Manager view to track and monitor

Book a demo

Certified for ERA®

FAQ

Kimoby Voice is an AI missed-call agent for dealership service departments. When no one answers the phone, Voice picks up, matches the caller to their customer record and open repair order, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It works with CDK, Reynolds & Reynolds, PBS, Tekion, Serti, Dealer Vu, and Quorum.

Third-party call centers, traditional voicemail, and the follow-up that falls apart when nobody picks up.

Dealerships paying a live call-center service for overflow can spend a lot more per month for human agents. Voice handles those calls with customer identification, transcripts, sentiment, and advisor routing at a fraction of the cost.

It also replaces traditional voicemail. Instead of an audio recording sitting in a phone system nobody checks, the advisor gets a written transcript and an AI summary of what the customer needs.

A call goes unanswered after a set number of rings, so Voice answers. It checks the number against your customer records, identifies the caller, and asks what they need. The caller can leave a message or switch to text.

The advisor then gets the voicemail recording, a full transcript, and an AI summary with intent and sentiment. Everything is logged to the customer's profile in Kimoby.

Yes. CDK, Reynolds & Reynolds, PBS, Tekion, Serti, Dealer Vu, and Quorum. It uses your DMS data to identify callers and route messages to the right advisor based on the customer's service history.

Not today. Voice captures the request and routes it to the right advisor, who books the appointment. Online booking through Voice is on the roadmap for a future release. The advisor gets the transcript and summary right away.

Both. It replaces traditional voicemail by giving advisors transcripts and summaries instead of audio recordings. It also replaces third-party call-center services by handling overflow calls with DMS integration that knows the customer. Dealerships switching from live call centers report meaningful monthly savings.

Three things: the original voicemail recording, a full written transcript, and an AI summary with the customer name, what they called about, and a sentiment reading (frustrated, neutral, or positive). Everything is logged to the customer profile.

When your advisors can't pick up, Kimoby Voice does.

Some of our 1000+ customers

What happens when the phone rings.

What changes when Voice turns on.