What is Kimoby Voice?

Kimoby Voice is an AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft.

How is Kimoby Voice different from a standalone voice AI tool like Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction. No new system. No new login.

Does Kimoby Voice integrate with CDK?

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor based on customer service history.

Can Kimoby Voice identify the customer before they speak?

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor. The advisor sees the customer name, vehicle, and service history alongside the transcript.

Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

What else does Kimoby include besides voice?

Kimoby Voice is one module inside the Service Lane OS. The full platform includes two-way texting, video inspections with AI-generated estimates, digital estimates with customer approve and decline, mobile payments with credit card surcharging, in-person payment terminals, loaner fleet management with GPS, CSI follow-up automation, and marketing campaigns. Over 1,000 dealerships use Kimoby across North America.

The Best DealerLogix alternative: Kimoby vs DealerLogix

How is Kimoby different from DealerLogix?

DealerLogix focuses on the service write-up and menu presentation workflow. Kimoby is a full Service Lane OS that covers the entire customer-facing service journey: texting, video inspections (also called digital MPI), AI-generated estimates, payments, loaner management, Kimoby Voice for missed calls, and marketing campaigns. Everything connects to the DMS and ties back to the RO.

Because Kimoby covers the full workflow in one platform, advisors don't need separate tools for texting, inspections, estimates, payments, loaners, and campaigns. One dashboard. One vendor. One login. And because it all shares the same data layer, every action has full context: the customer's vehicle, service history, open RO, payment status, and loaner status.

One dashboard for every customer touchpoint

Text thread tied to the repair order

AI generates customer-facing estimate

Video inspection with AI-generated estimate

Customer approve/decline per line item

Payment via text or in-person terminal

Loaner status visible alongside the RO

Missed call transcript and AI summary

Campaign history for that customer

What Kimoby includes

The full service lane workflow in one platform:

Service Lane OS

Two-way texting, video inspections with AI-generated estimates, digital estimates with approve/decline

Kimoby Pay

Mobile text-to-pay, in-person payment terminals, credit card surcharging, Affirm financing, CDK write-back

Kimoby Go

Loaner fleet management with GPS tracking, digital contracts, damage documentation, BMW OTA connectivity

Marketing & Retention

Declined service follow-up, recall campaigns, warranty expiry, tire season, CSI follow-up automation

DMS Integrations

CDK (with write-back) · Reynolds · PBS · Tekion · DealerTrack · Autosoft · Serti

OEM Approvals

BMW Activities Fund · VW eConnect & CMC · Ford Commitment Program (qualifying)

Transparent pricing. No surprises.

Month-to-month. No setup fee. No long-term contract.

See Pricing →

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best DealerLogix alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability	Kimoby
Two-way SMS texting with media	✓
Video inspections with AI-generated estimates	✓
Digital estimates with customer approve/decline	✓
Mobile payments (text-to-pay)	✓
In-person payment terminals	✓
Credit card surcharging	✓
Service financing (Affirm)	✓
Loaner fleet management with GPS	✓
Digital loaner contracts	✓
Kimoby Voice (AI missed call agent)	✓
Marketing campaigns (declined work, recalls)	✓
CSI follow-up automation	✓
Month-to-month, no contract	✓
Transparent published pricing	✓

Certified for ERA®

FAQ

Two-way texting, video inspections with AI-generated estimates, digital estimates with approve and decline, mobile payments with surcharging and Affirm, in-person terminals, loaner management with GPS, Kimoby Voice for missed calls, CSI automation, and marketing campaigns. CDK (with write-back), Reynolds, PBS, Tekion, DealerTrack, Autosoft, and Serti.

Yes. Full integration including write-back. Estimate approvals and payments write back to the CDK repair order automatically.

Yes. GPS tracking, digital loaner contracts, damage documentation, automated billing, and over-the-air BMW telematics. VW CMC approved.

Yes. Kimoby Voice identifies the customer from the DMS, captures their request, and routes a transcript and AI summary to the right advisor within seconds.

Transparent pricing at kimoby.com/pricing. Month-to-month. No setup fee. No long-term contract.

Kimoby vs DealerLogix

How is Kimoby different from DealerLogix?

What the service advisor gets with Kimoby