What is Kimoby Voice?

Kimoby Voice is an AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft.

How is Kimoby Voice different from a standalone voice AI tool like Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction. No new system. No new login.

Does Kimoby Voice integrate with CDK?

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor based on customer service history.

Can Kimoby Voice identify the customer before they speak?

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor. The advisor sees the customer name, vehicle, and service history alongside the transcript.

Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

What else does Kimoby include besides voice?

Kimoby Voice is one module inside the Service Lane OS. The full platform includes two-way texting, video inspections with AI-generated estimates, digital estimates with customer approve and decline, mobile payments with credit card surcharging, in-person payment terminals, loaner fleet management with GPS, CSI follow-up automation, and marketing campaigns. Over 1,000 dealerships use Kimoby across North America.

The Best Tekion alternative: Kimoby vs Tekion

How is Kimoby different from Tekion?

Tekion is the system of record. It handles parts, billing, scheduling, and accounting on a modern cloud-native DMS. Kimoby is the system of action. It handles the customer-facing service workflow: texting, inspections (also called digital MPI), estimates, payments, loaners, and Kimoby Voice for missed calls. The two systems sync through the integration.

Because Kimoby layers on top of Tekion, advisors get a unified dashboard that connects every customer touchpoint to the RO. When a customer approves a line item or makes a payment, the advisor sees the update alongside the text thread, inspection video, and loaner status. No switching between systems.

What Kimoby adds on top of Tekion

Tekion is the system of record. Kimoby is the system of action. The full platform includes:

Service Lane OS

Two-way texting, video inspections with AI-generated estimates, digital estimates with approve/decline

Kimoby Pay

Mobile text-to-pay, in-person payment terminals, credit card surcharging, Affirm financing, CDK write-back

Kimoby Go

Loaner fleet management with GPS tracking, digital contracts, damage documentation, BMW OTA connectivity

Marketing & Retention

Declined service follow-up, recall campaigns, warranty expiry, tire season, CSI follow-up automation

DMS Integrations

CDK (with write-back) · Reynolds · PBS · Tekion · DealerTrack · Autosoft · Serti

OEM Approvals

BMW Activities Fund · VW eConnect & CMC · Ford Commitment Program (qualifying)

Transparent pricing. No surprises.

Month-to-month. No setup fee. No long-term contract.

See Pricing →

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best Tekion alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability	Kimoby
Two-way SMS texting with media	✓
Video inspections with AI-generated estimates	✓
Digital estimates with customer approve/decline	✓
Mobile payments (text-to-pay)	✓
In-person payment terminals	✓
Credit card surcharging	✓
Service financing (Affirm)	✓
Loaner fleet management with GPS	✓
Digital loaner contracts	✓
Kimoby Voice (AI missed call agent)	✓
Marketing campaigns (declined work, recalls)	✓
CSI follow-up automation	✓
Month-to-month, no contract	✓
Transparent published pricing	✓

Certified for ERA®

FAQ

Yes. Kimoby syncs customer data, repair orders, and appointment information from Tekion. The DMS handles parts, billing, and scheduling. Kimoby handles the customer-facing service workflow.

The customer-facing action layer: two-way texting, video inspections with AI-generated estimates, digital estimates with approve and decline, mobile payments with surcharging and Affirm, in-person payment terminals, loaner management with GPS, Kimoby Voice for missed calls, CSI automation, and marketing campaigns.

Yes. Tekion is the system of record. Kimoby is the system of action. The two systems sync through the integration.

Yes. GPS tracking, digital loaner contracts, damage documentation, automated billing, and over-the-air BMW telematics. VW CMC approved.

Yes. Kimoby Voice integrates with Tekion. When no one answers, it identifies the customer from the DMS, captures their request, and routes a transcript and AI summary to the right advisor.

Transparent pricing at kimoby.com/pricing. Month-to-month. No setup fee. No long-term contract.

Kimoby vs Tekion

How is Kimoby different from Tekion?

What Kimoby adds to every Tekion repair order

Results dealerships see with Kimoby