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Kimoby vs Tekion

Tekion is the system of record. Kimoby is the system of action. Together, they cover the full customer-facing service workflow.

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How is Kimoby different from Tekion?

Tekion is the system of record. It handles parts, billing, scheduling, and accounting on a modern cloud-native DMS. Kimoby is the system of action. It handles the customer-facing service workflow: texting, inspections (also called digital MPI), estimates, payments, loaners, and Kimoby Voice for missed calls. The two systems sync through the integration.


Because Kimoby layers on top of Tekion, advisors get a unified dashboard that connects every customer touchpoint to the RO. When a customer approves a line item or makes a payment, the advisor sees the update alongside the text thread, inspection video, and loaner status. No switching between systems.

What Kimoby adds to every Tekion repair order

Texting tied to the RO ✓
Video inspection with AI-generated estimate ✓
One-tap customer approve/decline ✓
Mobile payment (text-to-pay) ✓
In-person payment terminal ✓
Credit card surcharging ✓
Loaner contract tied to the RO ✓
Kimoby Voice with DMS caller ID ✓

Results dealerships see with Kimoby

1,000+

dealerships across North America

160+

staff hours saved monthly at Honda & Toyota of Seattle

24% → 51%

approval rates with video (J.D. Power 2024)

What you get with Kimoby

One platform, four modules, on the DMS you already have.

Service Lane OS

Where your advisors spend their day. Every module plugs into it.

Digital InspectionVideo-to-CustomerDigital EstimatesCSI SurveysSMS TextingStatus UpdatesOne-tap ApprovalsAI-drafted EstimatesAppointment Reminders

Voice

The service calls your team can't pick up, answered.

Voice picks up what your advisors miss, takes the message and drops it in the thread. It doesn't book appointments yet.

✓Your advisors' phones ring first
✓Caller and RO identified from your DMS
✓Transcript, summary and sentiment in the thread
✓Status updates without the advisor picking up

Pay

Mobile and in-person payments in one place.

Pay from the text before pickup, or at the counter. Surcharge and Affirm built in.

✓Text-to-pay and in-person terminals
✓Credit card surcharging where your state allows it
✓Financing with Affirm
✓CDK writeback

Go

Loaners you can see.

Digital contracts and damage photos on every unit. Tracking through OEM over-the-air connectivity or an OBD-II device.

✓Pre-visit check-in by text
✓Digital contracts and damage documentation
✓OEM over-the-air tracking for Toyota, Lexus, Mercedes-Benz and BMW
✓Fuel and damage charges from the contract

Grow

Campaigns your team sends.

Reminders, recall, declined work, tire season. Your BDC builds and sends them.

✓Service reminders and recall outreach
✓Declined-work follow-up
✓Seasonal and reactivation campaigns
✓Reviews and reputation management

Works with your DMS

CDK with writebackReynolds & ReynoldsPBSTekionDealerTrackAutosoftSertiDealer VuQuorum

OEM approvals

Service lane and communication programs

BMW Activities FundVW eConnect & CMCGM Canada approved vendorFord Commitment Program

Loaner programs (Kimoby Go)

ToyotaLexusMercedes-BenzBMW

Ford: qualifying vendor, submitted for the 2027 list.

Month-to-month, no long-term contract. Setup is $2,000 virtual or $6,000 on-site, first month included.

See pricing
“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”
Gary-r

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best Tekion alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability Kimoby
Two-way SMS texting with media ✓
Video inspections with AI-generated estimates ✓
Digital estimates with customer approve/decline ✓
Mobile payments (text-to-pay) ✓
In-person payment terminals ✓
Credit card surcharging ✓
Service financing (Affirm) ✓
Loaner fleet management with GPS ✓
Digital loaner contracts ✓
Kimoby Voice (AI missed call agent) ✓
Marketing campaigns (declined work, recalls) ✓
CSI follow-up automation ✓
Month-to-month, no contract ✓
Transparent published pricing ✓

Fully integrates with your ecosystem

FAQ

Does Kimoby integrate with Tekion?

 

Yes. Kimoby syncs customer data, repair orders, and appointment information from Tekion. The DMS handles parts, billing, and scheduling. Kimoby handles the customer-facing service workflow.

What does Kimoby add on top of Tekion?

 

The customer-facing action layer: two-way texting, video inspections with AI-generated estimates, digital estimates with approve and decline, mobile payments with surcharging and Affirm, in-person payment terminals, loaner management with GPS, Kimoby Voice for missed calls, CSI automation, and marketing campaigns.

Can I use Kimoby and Tekion together?

 

Yes. Tekion is the system of record. Kimoby is the system of action. The two systems sync through the integration.

Does Kimoby have loaner management for Tekion dealerships?

 

Yes. GPS tracking, digital loaner contracts, damage documentation, automated billing, and over-the-air BMW telematics. VW CMC approved.

Does Kimoby have a voice AI agent for Tekion dealerships?

 

Yes. Kimoby Voice integrates with Tekion. When no one answers, it identifies the customer from the DMS, captures their request, and routes a transcript and AI summary to the right advisor.

How much does Kimoby cost?

 

Transparent pricing at kimoby.com/pricing. Month-to-month. No long-term contract.

Thinking About Making the Switch to Kimoby?

Our team is here to guide you every step of the way to make sure the transition is easy and stress-free.

  • Seamless integration with all major DMS
  • In-person onboarding and training available
  • 24/7 support whenever you need it
  • Dedicated Account Manager to support your dealership’s success
A Kimoby employee at a desk working with two computer screens.

Some of our 1000+ customers

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!