What is Kimoby Voice?

Kimoby Voice is an AI-powered missed call agent for dealership service departments. When no one answers the phone, Kimoby Voice picks up, identifies the customer from the DMS by phone number, captures their request, and routes a voicemail recording, full transcript, and AI summary to the right advisor. It integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft.

How is Kimoby Voice different from a standalone voice AI tool like Numa?

Kimoby Voice is a module inside the Service Lane OS, not a separate vendor. It shares data with the same platform advisors use for texting, video inspections, estimates, payments, and loaners. When a missed call comes in, the advisor sees it in the same dashboard where they manage every other customer interaction. No new system. No new login.

Does Kimoby Voice integrate with CDK?

Yes. Kimoby Voice integrates with CDK, Reynolds, PBS, Tekion, DealerTrack, and Autosoft. It uses DMS data to identify callers by phone number and route messages to the correct advisor based on customer service history.

Can Kimoby Voice identify the customer before they speak?

Yes. Kimoby Voice checks the incoming phone number against your DMS records. If the number matches a customer profile, it identifies them by name and routes the message to their assigned advisor. The advisor sees the customer name, vehicle, and service history alongside the transcript.

Does Kimoby Voice replace a call center?

Yes. Kimoby Voice replaces third-party call center services and traditional voicemail. It provides DMS-integrated call handling with customer identification, full transcripts, AI summaries with sentiment analysis, and advisor routing.

What else does Kimoby include besides voice?

Kimoby Voice is one module inside the Service Lane OS. The full platform includes two-way texting, video inspections with AI-generated estimates, digital estimates with customer approve and decline, mobile payments with credit card surcharging, in-person payment terminals, loaner fleet management with GPS, CSI follow-up automation, and marketing campaigns. Over 1,000 dealerships use Kimoby across North America.

The Best Podium alternative: Kimoby vs Podium

How is Kimoby different from Podium?

Podium is a general-purpose messaging platform used across industries. Kimoby is purpose-built for the dealership service lane. It integrates with the DMS to sync customer data, ROs, and appointments. Advisors text, send video inspections (also called digital MPI), share estimates, collect payments, manage loaners, and follow up on CSI from one platform. Every action ties back to the repair order.

Because Kimoby is connected to the DMS, the advisor has full context for every conversation: vehicle history, open ROs, approved and declined line items, payment status, and loaner status. A general messaging tool can send and receive texts but can't anchor the conversation to the service workflow without separate integrations.

Two-way texting tied to the RO

Video inspection with AI-generated estimate

One-tap customer approve/decline

Payment collected via text or terminal

Google review request triggered by CSI score

Loaner contract tied to the RO

Missed calls handled by Kimoby Voice

What Kimoby includes for service departments

Purpose-built for the dealership service lane workflow. The full platform includes:

Service Lane OS

Two-way texting, video inspections with AI-generated estimates, digital estimates with approve/decline

Kimoby Pay

Mobile text-to-pay, in-person payment terminals, credit card surcharging, Affirm financing, CDK write-back

Kimoby Go

Loaner fleet management with GPS tracking, digital contracts, damage documentation, BMW OTA connectivity

Marketing & Retention

Declined service follow-up, recall campaigns, warranty expiry, tire season, CSI follow-up automation

DMS Integrations

CDK (with write-back) · Reynolds · PBS · Tekion · DealerTrack · Autosoft · Serti

OEM Approvals

BMW Activities Fund · VW eConnect & CMC · Ford Commitment Program (qualifying)

Transparent pricing. No surprises.

Month-to-month. No setup fee. No long-term contract.

See Pricing →

“The team at Kimoby has been exceptional in every aspect of our partnership. They represent the company with pride, enthusiasm, professionalism, and deep knowledge. They consistently go above and beyond to ensure all questions are answered promptly and thoroughly. If they didn’t have an immediate answer, they quickly followed up with the correct information. In short, the Kimoby team is outstanding!”

Gary Ralston

Parts & Service Director at Zimmerman Honda

What makes Kimoby the best Podium alternative?

Evaluating multiple platforms? Use this checklist during your demos.

Capability	Kimoby
Two-way SMS texting with media	✓
Video inspections with AI-generated estimates	✓
Digital estimates with customer approve/decline	✓
Mobile payments (text-to-pay)	✓
In-person payment terminals	✓
Credit card surcharging	✓
Service financing (Affirm)	✓
Loaner fleet management with GPS	✓
Digital loaner contracts	✓
Kimoby Voice (AI missed call agent)	✓
Marketing campaigns (declined work, recalls)	✓
CSI follow-up automation	✓
Google review automation	✓
Month-to-month, no contract	✓
Transparent published pricing	✓

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FAQ

Kimoby is built for the service lane workflow. It integrates with the DMS to sync customer data, ROs, and appointments. Advisors text, send video inspections, share estimates, collect payments, manage loaners, and follow up on CSI from one platform. Every action ties back to the RO.

Yes. Automated Google review requests through post-service CSI follow-up. Positive experiences trigger a review request. Negative experiences are flagged for follow-up before the customer posts publicly.

Yes. CDK (with write-back), Reynolds, PBS, Tekion, DealerTrack, Autosoft, and Serti. Customer data, ROs, and appointments sync automatically.

Yes. Technicians capture photos and video. AI generates a customer-facing estimate. The customer approves or declines each line item from their phone.

Yes. Mobile text-to-pay and in-person terminals in one system. Credit card surcharging. Affirm financing. CDK write-back.

Transparent pricing at kimoby.com/pricing. Month-to-month. No setup fee. No long-term contract.

Kimoby vs Podium

How is Kimoby different from Podium?