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Lightspeed integration

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Texting, payments and follow-up for Lightspeed POS stores

Lightspeed keeps the sales and work orders at your bike or retail shop. With Kimoby, your team texts customers from one conversation, sends a payment link, and follows up after the sale.

The short answer: Yes. With Kimoby, your Lightspeed customers, sales, work orders, special orders and quotes come in, so your team texts customers from the conversation, sends Kimoby Pay links and runs surveys after the sale. Follow-up campaigns can be built from past sales.

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DMS

Some of the 1,000+ dealerships on Kimoby

From the work order to the next sale

Here's what happens with a Lightspeed store.

1

The work order or sale is created

Your team uses Lightspeed like today. The customer and the order come into Kimoby.

2

You text the customer

From your store number. Updates, questions and photos in one conversation, without phone tag.

3

You send a video

The customer sees the work. A short video from the shop, sent in the same thread.

4

They pay from the text

Your team sends a Kimoby Pay link. The customer pays from their phone. Affirm financing is built in for bigger jobs.

5

The survey goes out

One question, after the sale. Happy customers get a link to leave a Google review. If someone isn't happy, your manager gets an alert.

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Faster yeses mean more approved work

Kimoby numbers from car dealership service departments, not Lightspeed stores. Across 871 dealerships and 16.8 million repair orders.

+$164

per repair order
$455 in customer pay with a digital conversation, $291 without

6 min

vs 22 hours to get a yes
when the estimate lands on the phone instead of a call

88.2%

approved within the hour
of digital estimates

Source: The Cost of Silence, Kimoby, 2026. 871 dealerships, 16.8M repair orders, $5.5B in customer pay, 12 months ending February 2026. Phone approval time from industry data. The $164 gap is an observed correlation, not a guarantee.

On day one, your history is already there

Nobody types it in.

All

customers
Every customer in Lightspeed.

All

sales and work orders
Your sales, work orders, special orders and quotes come in.

Same

system, same workflow
You keep using Lightspeed. Nothing to rip out.

What runs off Lightspeed

Your team doesn't re-type anything.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Follow-up campaigns

Campaigns can be built from past sales, so the right customers hear from you.

Your custom fields come in too

Custom fields from Lightspeed show up in Kimoby next to the customer.

Pay from the text

Send a payment link by text from the conversation.

What works with Lightspeed

Everything below works for Lightspeed stores.

Kimoby

Two-way texting from your store number

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Photos and videos

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Kimoby Pay payment links

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Financing with Affirm

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CSI and reviews

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Follow-up campaigns

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Your custom fields come in too

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Questions Lightspeed stores ask

Does Kimoby integrate with Lightspeed POS?

Yes. Your Lightspeed customers, sales, work orders, special orders and quotes come in, so your team texts customers without re-typing anything.

What comes in from Lightspeed when we start?

All your existing customers, sales, work orders, special orders and quotes.

Can customers pay from the text?

Yes. Your team sends a Kimoby Pay link from the conversation, and the customer pays from their phone.

Do customers need to download an app?

No. They get a text with a link.

How much does Kimoby cost?

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract.

So, what now?

Watch the demo on your own, or book 20 minutes. Tell us you're on Lightspeed and what you want fixed first.

Pricing

Published pricing. Month-to-month, no long-term contract.

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