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Service Lane OS

The Operating System Your Service Lane Actually Runs On

One platform. Every touchpoint. Digital estimates, video MPI, approvals, status updates, DMS sync. Service Lane OS eliminates the patchwork and gives advisors the unified system they need. 

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Some of our 1000+ customers

Your Old SLT Is Costing You Money & Customers

Your Service Lane Technology (SLT) should be a complete digital suite that transforms your dealership’s service operations, not a patchwork of old, clunky software.
 
Traditional SLT solutions often cost $4-5K per month yet leave your customers frustrated and you team bogged down.
 
It's hurting your profits. It's time to experience Service Lane OS.

The Old Way vs the Kimoby Way

Old invoice without Kimoby
Clear and complete service estimates with Kimoby

With Old SLT Modules

  • Outdated, clunky interfaces that frustrate your customers
  • Confusing payment flows and unreadable invoices
  • Manual, non-interactive video communications that lack clarity

With Service Lane OS

  • Modern, intuitive design built for today’s consumer expectations
  • Flexible, integrated mobile payments with options like Affirm financing
  • AI-enhanced video communications that offer noise cancellation, real-time uploads, and interactive estimates
  • Direct DMS integration for a unified, efficient service process
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Why Service Lane OS Changes Everything

Service Lane OS isn't another collection of bolted-on modules. It's a unified platform where digital estimates, video MPI, approvals, status updates, and DMS sync work as one system because they were built together from the ground up.

This is what happens when you control the entire workflow, not just individual touchpoints.

From Inspection to Approval to DMS Automatically

Here's how Service Lane OS eliminates the handoffs that kill revenue and frustrate customers

1. Tech Completes the MPI

Technician inspects the vehicle and flags red/yellow items (e.g., "Front brake pads at 3mm"). They capture photos and video of the issue using the Service Lane OS mobile app or Meta glasses.

2. Auto-Generates Estimate Line with the Findings

The MPI finding instantly becomes an estimate line no retyping the 3Cs (Complaint, Cause, Correction). Tech adds the OpCode (like BRK-FRT-REPL) and the system notifies parts to quote the rotor kit and pads.

3. Advisor Reviews and Sends

Service advisor sees the complete picture in their dashboard: the MPI finding, the tech's video, parts pricing, and labor rates. They review, adjust if needed, and send the estimate to the customer all in the same system.

4. Customer Approves with One Tap

Customer receives the estimate with video proof embedded in each line item. They can approve individual items (yes to brakes, no to air filter) with one tap. No phone calls. No confusion.

5. Approved Work Writes Back to DMS

The moment the customer approves, that decision syncs back to your DMS (CDK). The RO updates automatically. No manual re-entry. No phone back-and-forth.

6. Customer Gets Real-Time Updates

During the whole service process, the customer receives status updates: "We're starting your brake service," "Service is complete," "Your vehicle is ready for pickup." All automated, all connected to what's actually happening.

This isn't a better MPI tool or a better estimate tool, it's an operating system where every touchpoint shares the same data, the same interface, and the same workflow.

Video-to-Customer (V2C)
Digital MPI
Digital Estimates
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One Platform. Every Capability.

Video MPI with Embedded Estimates

Findings flow directly into pricing

Digital Estimates With Line-by-Line Approval

Customers approve what they want, decline what they don't

DMS Writeback

Approved work syncs automatically

AI-Enhanced Video Communication

Noise cancellation, captions, summaries, real-time uploads

Three-Way Texting & Team Collaboration

Internal chats between departments, auto-reply, automations, and translation features

Predictive Service Recommendations & Alerts

Proactive maintenance suggestions based on vehicle history and mileage

Real-Time Status Updates

Customers know what's happening without calling

Advisor Dashboard

One screen to manage inspections, estimates, approvals, and communication

OpCodes and Parts Import

Accurate, consistent pricing every time

On-Brand, Personalized Communication

Reach customers wherever they are with consistent messaging

Service Lane OS isn't about adding features. It's about replacing the patchwork with a system that actually works.

Fully integrates with your ecosystem

Success story

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“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”
Arvin Merino

Arvin Merino

Service Manager at Honda & Toyota of Seattle

Ready To Transform Your Service Lane?

Discover how Kimoby Service Lane OS can revolutionize your service department with modern technology and an unbeatable customer experience.

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.

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Frequently Asked Questions

What makes Service Lane OS different from traditional SLT?

Traditional SLT solutions are collections of separate modules that don't talk to each other.

Service Lane OS is a unified platform where every feature, estimates, video, payments, DMS sync, shares the same data, same interface, same workflow. It's the difference between managing five apps and running one operating system.

Will Service Lane OS integrate with my DMS (CDK, Reynolds, Dealertrack, etc.)?

Yes. Kimoby offers certified integrations with all major DMS providers, so RO data and customer information stay perfectly in sync.