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Tekion integration

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More approved work from every Tekion repair order

Tekion keeps your records. With Kimoby, Tekion ROs turn into texts your customers answer: the tech's video, an estimate approved line by line, the invoice and the payment link. Loaners are booked from the loaner op code on the RO.

The short answer: Yes. With Kimoby, your customers, repair orders and appointments come in from Tekion, so your advisors don't re-type anything. From there, your team runs the texting, video inspections, estimates, status updates, payments and CSI surveys. On day one, five years of customers, a year of repair orders and your future appointments are already in.

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DMS

Some of the 1,000+ dealerships on Kimoby

From the RO to the customer's phone

Here's what happens on a normal repair order.

1

The RO opens

Your advisor writes it in Tekion like today. The customer gets a text from their advisor. If the RO carries a loaner op code, the loaner is booked in Kimoby Go.

2

The tech sends the video

The customer sees what the tech sees. Photos and video of what's wrong, with the estimate attached. No phone tag to explain a brake job.

3

The customer approves

Line by line, from their phone. One tap to approve or decline each line. Your advisor sees the answer the moment it comes in.

4

They pay from the same text

With the Tekion invoice. Kimoby Pay sends the link with the invoice from Tekion. At the counter, the Kimoby terminal matches the payment to the RO. Surcharging and Affirm financing are built in.

5

The survey goes out

One question, after the visit. Happy customers get a link to leave a Google review. If someone isn't happy, your manager gets an alert.

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Open Roard Auto Group PASSPORTAUTO
Bannister Automotive Group AUTO ONE
GENX Groupe Auto logo_policaro-1
Zanchin-Automobile-Group_logo-1 birchwood-logo-grey-transparent lithia_logo

Faster yeses mean more approved work

Not Tekion numbers, ours. Across 871 dealerships and 16.8 million repair orders, on every DMS.

+$164

per repair order
$455 in customer pay with a digital conversation, $291 without

6 min

vs 22 hours to get a yes
when the estimate lands on the phone instead of a call

88.2%

approved within the hour
of digital estimates

Source: The Cost of Silence, Kimoby, 2026. 871 dealerships, 16.8M repair orders, $5.5B in customer pay, 12 months ending February 2026. Phone approval time from industry data. The $164 gap is an observed correlation, not a guarantee.

On day one, your history is already there

Nobody types it in.

5 years

of customers
Everyone who came in over the last five years.

1 year

of repair orders
Enough history for reminders and declined-work follow-up to start right away.

Every

future appointment
Booked in Tekion, reminded by Kimoby.

Everything runs off what's already in Tekion

Your advisors don't re-type anything.

Appointment confirmation

A text confirms the appointment once it's booked in Tekion.

Appointment reminder

A reminder before the visit. The customer confirms with a tap.

Missed appointment

A follow-up when the customer doesn't show.

Advisor introduction

When the RO opens, the customer hears from their advisor.

Status updates

Texts that follow the RO status in Tekion. Nobody on your team sends them by hand.

Vehicle ready

A text when the car is ready for pickup.

Pay from the text

A payment request goes out from the RO with Kimoby Pay, so they can pay before they arrive.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Maintenance reminders

Built from your closed ROs, so the right customers hear from you at the right time.

Declined work

Follow-up on the jobs customers said no to, built from your op codes.

Appraisal offer

An offer to appraise the customer's trade while the car is in the shop.

What works with Tekion

Everything below works for Tekion stores.

Kimoby

Two-way texting from your dealership number

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Video inspections

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Estimates approved line by line

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Kimoby Pay payment links

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Financing with Affirm

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Translation of incoming and outgoing messages

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Appointment confirmation

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Appointment reminder

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Missed appointment

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Advisor introduction

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Status updates

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Vehicle ready

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CSI and reviews

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Maintenance reminders

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Declined work

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Appraisal offer

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PDF invoices

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Kimoby Pay, in person

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Kimoby Go

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My BMW App

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Also works with Tekion

The modules you add on top of Service Lane OS.

PDF invoices

The invoice comes from Tekion, so the customer gets it by text.

Kimoby Pay, in person

When customers pay at the counter on a Kimoby terminal, the payment is matched to the right repair order. No reconciliation by hand.

Kimoby Go

Loaner bookings are created and updated automatically from Tekion.

My BMW App

When your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App.

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Questions Tekion dealers ask

Does Kimoby integrate with Tekion?

Yes. Your customers, repair orders and appointments come in from Tekion, so your advisors don't re-type anything.

What data does Kimoby pull from Tekion when we start?

Five years of customers, a year of repair orders and your future appointments.

Do we keep writing ROs in Tekion?

Yes. You write the RO in Tekion like you do today. Once it exists, the texting, video, estimate, payment and survey run in Kimoby.

Do customers need to download an app?

No. They get a text with a link. They watch the video, approve or decline each line and pay from their phone.

Can customers pay from the text?

Yes. Kimoby Pay sends a payment request by text, and terminals work at the counter. Surcharging and Affirm financing are available.

Does Kimoby work with Tekion for loaners?

Yes. Kimoby Go creates and updates loaner bookings automatically from Tekion.

Does Kimoby connect to the My BMW App?

Yes. On Tekion, when your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App. The integration is approved under the BMW Activities Fund.

How much does Kimoby cost?

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract. DMS fees, set by your DMS provider, may apply.

So, what now?

Watch the demo on your own, or book 20 minutes. Tell us you're on Tekion, how many ROs you do a day, and what you want fixed first.

Pricing

Published pricing. Month-to-month, no long-term contract.

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