Protractor texting, video inspections and payments | Kimoby

Protractor.NET runs your shop. With Kimoby, each Protractor work order turns into texts: the customer hears from the service advisor named on it, gets updates as it moves through your workflow stages, and comes back for the deferred work.

The short answer: Yes. With Kimoby, your appointments and repair orders come in from Protractor, so your advisors don't re-type anything. From there, your team runs the texting, video inspections, estimates, status updates, payments and CSI surveys. On day one, all your appointments and five years of repair orders are already in.

The work order opens

Your advisor works in Protractor.NET like today. The customer gets a text from the service advisor named on the work order, from your shop number.

The tech sends the video

The customer sees what the tech sees. Photos and video of what's wrong, with the estimate attached. No phone tag to explain a brake job.

The customer approves

Line by line, from their phone. One tap to approve or decline each line. Your advisor sees the answer the moment it comes in.

They pay from the same text

Before they walk in. Kimoby Pay sends the payment request from the work order. Surcharging and Affirm financing are built in.

The deferred work comes back

Weeks later, by text. Deferred work on the Protractor work order turns into a follow-up, so the customer hears from you when it is time.

Appointment confirmation

A text confirms the appointment once it's booked in Protractor.

Appointment reminder

A reminder before the visit. The customer confirms with a tap.

Missed appointment

A follow-up when the customer doesn't show.

Advisor introduction

When the work order opens, the customer hears from the service advisor named on it.

Status updates

Texts that follow the workflow stage in Protractor. Nobody on your team sends them by hand.

Vehicle ready

A text when the car is ready for pickup.

Pay from the text

A payment request goes out from the RO with Kimoby Pay, so they can pay before they arrive.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Maintenance reminders

Built from your closed ROs, so the right customers hear from you at the right time.

Declined work

Follow-up on the deferred work customers said no to.

Appraisal offer

An offer to appraise the customer's trade while the car is in the shop.

Two-way texting from your dealership number

Video inspections

Estimates approved line by line

Kimoby Pay payment links

Financing with Affirm

Translation of incoming and outgoing messages

Appointment confirmation

Appointment reminder

Missed appointment

Advisor introduction

Status updates

Vehicle ready

CSI and reviews

Maintenance reminders

Declined work

Appraisal offer

Text opt-outs stay in sync

Yes. Your appointments and repair orders come in from Protractor, so your advisors don't re-type anything.

All your appointments and five years of repair orders.

Yes. You write the RO in Protractor like you do today. Once it exists, the texting, video, estimate, payment and survey run in Kimoby.

No. They get a text with a link. They watch the video, approve or decline each line and pay from their phone.

Yes. Kimoby Pay sends a payment request by text. Surcharging and Affirm financing are available.

Protractor.NET. The legacy version isn't supported.

Yes. A customer who opts out of texts in Protractor stops getting texts from your Kimoby account too.

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract. DMS fees, set by your DMS provider, may apply.

More approved work from every Protractor repair order

Some of the 1,000+ dealerships on Kimoby