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Reynolds and Reynolds integration

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More approved work from every Reynolds repair order

Reynolds keeps your records. With Kimoby, the Reynolds RO, the estimate and the invoice reach your customer by text. On Service Lane OS Pro, work already approved on the Reynolds RO starts the estimate, so your advisor doesn't type it twice.

The short answer: Yes. With Kimoby, your customers, repair orders and appointments come in from Reynolds, so your advisors don't re-type anything. From there, your team runs the texting, video inspections, estimates, status updates, payments and CSI surveys. On day one, five years of repair orders and your future appointments are already in.

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DMS

Some of the 1,000+ dealerships on Kimoby

From the RO to the customer's phone

Here's what happens on a normal repair order.

1

The RO opens

Your advisor writes it in Reynolds like today. The customer gets a text from their advisor. On Service Lane OS Pro, work already approved on the Reynolds RO is waiting in the estimate.

2

The tech sends the video

The customer sees what the tech sees. Photos and video of what's wrong, with the estimate attached. No phone tag to explain a brake job.

3

The customer approves

Line by line, from their phone. One tap to approve or decline each line. Your advisor sees the answer the moment it comes in.

4

They pay from the same text

With the Reynolds invoice. Kimoby Pay sends the link with the invoice from Reynolds. At the counter, the Kimoby terminal matches the payment to the RO. Surcharging and Affirm financing are built in.

5

The survey goes out

One question, after the visit. Happy customers get a link to leave a Google review. If someone isn't happy, your manager gets an alert.

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Open Roard Auto Group PASSPORTAUTO
Bannister Automotive Group AUTO ONE
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Faster yeses mean more approved work

Not Reynolds numbers, ours. Across 871 dealerships and 16.8 million repair orders, on every DMS.

+$164

per repair order
$455 in customer pay with a digital conversation, $291 without

6 min

vs 22 hours to get a yes
when the estimate lands on the phone instead of a call

88.2%

approved within the hour
of digital estimates

Source: The Cost of Silence, Kimoby, 2026. 871 dealerships, 16.8M repair orders, $5.5B in customer pay, 12 months ending February 2026. Phone approval time from industry data. The $164 gap is an observed correlation, not a guarantee.

On day one, your history is already there

Nobody types it in.

5 years

of repair orders
The full history, so reminders and declined-work follow-up have something to work with.

Every

future appointment
Booked in Reynolds, reminded by Kimoby.

Same

DMS, same workflow
You keep writing ROs in Reynolds. Nothing to rip out.

Everything runs off what's already in Reynolds

Your advisors don't re-type anything.

Appointment confirmation

A text confirms the appointment once it's booked in Reynolds.

Appointment reminder

A reminder before the visit. The customer confirms with a tap.

Missed appointment

A follow-up when the customer doesn't show.

Advisor introduction

When the RO opens, the customer hears from their advisor.

Status updates

Texts that follow the RO status in Reynolds. Nobody on your team sends them by hand.

Vehicle ready

A text when the car is ready for pickup.

Pay from the text

A payment request goes out from the RO with Kimoby Pay, so they can pay before they arrive.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Maintenance reminders

Built from your closed ROs, so the right customers hear from you at the right time.

Declined work

Follow-up on the jobs customers said no to, built from your op codes.

Appraisal offer

An offer to appraise the customer's trade while the car is in the shop.

What works with Reynolds

Everything below works for Reynolds stores.

Kimoby

Two-way texting from your dealership number

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Video inspections

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Estimates approved line by line

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Kimoby Pay payment links

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Financing with Affirm

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Translation of incoming and outgoing messages

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Appointment confirmation

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Appointment reminder

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Missed appointment

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Advisor introduction

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Status updates

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Vehicle ready

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CSI and reviews

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Maintenance reminders

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Declined work

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Appraisal offer

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Pre-approved work in the estimate

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PDF invoices

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Kimoby Pay, in person

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Kimoby Go

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My BMW App

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Also works with Reynolds

The modules you add on top of Service Lane OS.

Pre-approved work in the estimate

On Service Lane OS Pro, work already approved on the Reynolds RO comes into the estimate, so your advisor starts from it instead of re-typing.

PDF invoices

The invoice comes from Reynolds, so the customer gets it by text.

Kimoby Pay, in person

When customers pay at the counter on a Kimoby terminal, the payment is matched to the right repair order. No reconciliation by hand.

Kimoby Go

Loaner bookings are created and updated automatically from Reynolds.

My BMW App

When your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App.

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Questions Reynolds dealers ask

Does Kimoby integrate with Reynolds?

Yes. Your customers, repair orders and appointments come in from Reynolds, so your advisors don't re-type anything.

What data does Kimoby pull from Reynolds when we start?

Five years of repair orders and your future appointments.

Do we keep writing ROs in Reynolds?

Yes. You write the RO in Reynolds like you do today. Once it exists, the texting, video, estimate, payment and survey run in Kimoby.

Do customers need to download an app?

No. They get a text with a link. They watch the video, approve or decline each line and pay from their phone.

Can customers pay from the text?

Yes. Kimoby Pay sends a payment request by text, and terminals work at the counter. Surcharging and Affirm financing are available.

Can approved work from the Reynolds RO show up in the estimate?

Yes, on Service Lane OS Pro. Work already approved on the Reynolds RO comes into the estimate, so your advisor starts from it.

Does Kimoby work with Reynolds for loaners?

Yes. Kimoby Go creates and updates loaner bookings automatically from Reynolds.

Does Kimoby connect to the My BMW App?

Yes. On Reynolds, when your advisor texts a photo, video or estimate to a BMW customer with an open RO, it also shows up in their My BMW App. The integration is approved under the BMW Activities Fund.

Do customers need an email address?

No. A cellphone number is enough, even on a first visit with no vehicle on file.

How much does Kimoby cost?

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract. DMS fees, set by your DMS provider, may apply.

So, what now?

Watch the demo on your own, or book 20 minutes. Tell us you're on Reynolds, how many ROs you do a day, and what you want fixed first.

Pricing

Published pricing. Month-to-month, no long-term contract.

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