DealerTrack texting, video inspections and payments | Kimoby

DealerTrack keeps your records. With Kimoby, your DealerTrack customers, appointments and ROs come in through Opentrack, as a certified partner, and your advisors handle the visit by text: video, estimate, payment and survey.

The short answer: Yes. With Kimoby, your customers, repair orders and appointments come in from DealerTrack, so your advisors don't re-type anything. From there, your team runs the texting, video inspections, estimates, payments and CSI surveys. On day one, five years of customers, two years of repair orders and your future appointments are already in. The integration is certified through the DealerTrack Opentrack partner program.

The RO opens

Your advisor writes it in DealerTrack like today. Through Opentrack, the RO comes into Kimoby and the customer gets a text from their advisor.

The tech sends the video

The customer sees what the tech sees. Photos and video of what's wrong, with the estimate attached. No phone tag to explain a brake job.

The customer approves

Line by line, from their phone. One tap to approve or decline each line. Your advisor sees the answer the moment it comes in.

They pay from the same text

Before they walk in. Kimoby Pay sends a payment request from the RO. At the counter, the Kimoby terminal matches the payment to the DealerTrack RO.

The survey goes out

One question, after the visit. Happy customers get a link to leave a Google review. If someone isn't happy, your manager gets an alert.

Appointment confirmation

A text confirms the appointment once it's booked in DealerTrack.

Appointment reminder

A reminder before the visit. The customer confirms with a tap.

Missed appointment

A follow-up when the customer doesn't show.

Advisor introduction

When the RO opens, the customer hears from their advisor, following the RO status in DealerTrack.

Vehicle ready

A text when the car is ready for pickup.

Pay from the text

A payment request goes out from the RO with Kimoby Pay, so they can pay before they arrive.

CSI and reviews

A one-question survey after the visit. Happy customers get a Google review link.

Maintenance reminders

Built from your closed ROs, so the right customers hear from you at the right time.

Declined work

Follow-up on the jobs customers said no to, built from your op codes.

Two-way texting from your dealership number

Video inspections

Estimates approved line by line

Kimoby Pay payment links

Financing with Affirm

Translation of incoming and outgoing messages

Appointment confirmation

Appointment reminder

Missed appointment

Advisor introduction

Vehicle ready

CSI and reviews

Maintenance reminders

Declined work

Kimoby Pay, in person

Kimoby Go

Kimoby Pay, in person

When customers pay at the counter on a Kimoby terminal, the payment is matched to the right repair order. No reconciliation by hand.

Kimoby Go

Loaner bookings are created and updated automatically from DealerTrack.

Yes. Your customers, repair orders and appointments come in from DealerTrack, so your advisors don't re-type anything. The integration is certified through the DealerTrack Opentrack partner program.

Five years of customers, two years of repair orders and your future appointments.

Yes. You write the RO in DealerTrack like you do today. Once it exists, the texting, video, estimate, payment and survey run in Kimoby.

No. They get a text with a link. They watch the video, approve or decline each line and pay from their phone.

Yes. Kimoby Pay sends a payment request by text, and terminals work at the counter. Surcharging and Affirm financing are available.

Yes. Kimoby Go creates and updates loaner bookings automatically from DealerTrack.

Through Opentrack, DealerTrack's partner program. The integration is certified and in production.

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract. DMS fees, set by your DMS provider, may apply.

More approved work from every DealerTrack repair order

Some of the 1,000+ dealerships on Kimoby