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Average service calls a dealership misses every month. With Voice, those calls get answered instead of hitting a dead-end voicemail.
Most callers don't leave a voicemail. They hang up and call the next shop on the list.
What happens when the phone rings.
Here's what happens on the calls when your advisors can't pick up, day or night.
It knows who's calling.
Voice matches the caller to their open RO and their advisor before anyone picks up. A customer calling about their car in the shop gets routed to the right person, not a phone tree.
No generic IVR. It knows the RO.
Busy advisor? Voice steps in.
"Hi, I see your vehicle is with Sarah. She's with another customer. I can take a message, or switch us to text so she can reply as soon as she's free."
The caller can continue by text.
After hours, the call still gets answered.
Check engine light at 7 PM? Voice answers, sets the expectation that an advisor will reach out by 9 AM, and takes the message. No generic voicemail greeting.
24/7 coverage without 24/7 staff.
No more listening to voicemails.
Every call Voice handles gets an AI summary. The recording and transcript are attached. Your advisor reads five bullet points instead of replaying a two-minute message.
Summary, transcript, recording. All on the RO.
You can see what's happening on the phones.
Management sees every missed call, who handled it, and who still owes a callback. Sentiment is flagged so the most urgent calls get the first callback.
Missed calls, by advisor, by department.
It sounds like your store, not a call center.
Voice is tuned so it doesn't mangle your store name, your local towns, or your model names. No robotic, generic script. Customers feel like they reached your team, and you can drop the third-party answering service you were paying to catch those calls.
Trained on your store. Replaces the answering service.
We as an industry like to be innovative. Our cars are innovative, our technology is innovative. Kimoby is a platform that innovates right along with us.
Rob Morisson
Canadian Fixed Operations Manager, Pfaff Auto, Lithia Motors & Driveway
The old way vs the Kimoby way
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Before Kimoby
- Voicemail box that dead-ends
- RO-centric data, siloed from the customer
- Manual follow-up and phone tag
- No manager oversight
With Kimoby
- Always-on missed-call handling
- Customer-centric data, unified in one timeline
- Option to move to text for follow-ups
- Manager view to track and monitor
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