BMW Toronto Extends Their Kimoby Platform to Every Payment Type

BMW Toronto had built their service department around Kimoby. They used it for marketing campaigns, service automations, video to customer, and mobile payment requests sent by text. But when a customer chose to pay in person, that transaction went through a separate provider entirely. Digital and in-person payments reconciled in different systems, advisors stepped outside of Kimoby at checkout, and the experience at the end of the visit didn't match the connected journey that preceded it. 

One provider for every payment type
BMW Toronto added a Kimoby Pay In-Person terminal connected directly to their existing account. The wireless terminal sits at the advisor's desk, so customers never need to make a separate trip to a cashier. Because digital and in-person payments now run through the same platform, there is no separate login, no separate reconciliation, and no context switch when a customer decides to pay by card instead of by link. The checkout process stays inside Kimoby, and the previous terminal provider came off the vendor list.

A consistent close, every time
The customer experience was already shaped by Kimoby from the first automated message through the repair process. With in-person payments now part of that same system, BMW Toronto can bring that consistency all the way to checkout. Whether a customer taps a link from their couch or taps a card at the service desk, the experience holds. In a premium dealership environment, that continuity is part of the product.