Honda & Toyota of Seattle Brought Their In-Person Payments Into the Service Lane OS They Already Trusted

Honda & Toyota of Seattle were running payment terminals that had no idea what a repair order was. Every time a customer paid at the counter, the advisor had to go back into CDK, find the repair order, and manually close it out.

When the stores added Kimoby Pay to their Service Lane OS, that step disappeared entirely. Payments post automatically, every transaction is tied to an employee, and mobile and in-person payments flow into one dashboard across all three locations.

Results

CDK writeback across all 3 rooftops

When a customer pays at the terminal, the repair order closes in CDK automatically, so advisors no longer need to touch it.

One dashboard for mobile and in-person

No more reconciling across separate systems to understand what each store collected now that payment volume from text-to-pay and counter payments flows into a single report.

Full staff accountability on every transaction

Every payment and refund is stamped with an employee number, matched to a name. The group now has a complete audit trail across all three stores.

“Before, every payment meant an extra step since the advisor had to go back into CDK and close the repair order themselves. That's completely gone now. The terminal handles it, and the team can just move on to the next."

Arvin Merino

Service Manager at Honda & Toyota of Seattle

Honda & Toyota of Seattle's previous payment terminals had no connection to CDK, which meant advisors carried an extra step after every transaction: opening the DMS, finding the repair order, and manually posting the payment to close it out. Multiply that by three busy stores, and it was a meaningful amount of daily overhead with no upside.

Amex was another gap. Their previous setup couldn't process American Express, which meant turning away customers at the counter or asking them to pay a different way. Not a great moment in an otherwise smooth service experience.

On top of that, there was no way to know which employee had processed a given transaction. Payments weren't tied to individuals, so accountability was effectively nonexistent. And with mobile payment links and in-person terminals living in separate systems, getting a clear picture of group-wide payment volume meant pulling from multiple places and putting the pieces together manually.

The team already used Kimoby across their service lane and trusted the platform. They needed their payments to work the same way the rest of it did.

Honda & Toyota of Seattle deployed 27 Kimoby Pay terminals across all three rooftops. Every store was live before noon on day one.

CDK writeback and full accountability
The difference showed up immediately in how advisors work. When a customer pays at the terminal, the repair order updates in CDK on its own so no one has to go back and post anything. The payment moves through, the RO closes, and the advisor is already on to the next customer. And because every transaction is stamped with the employee number of the person who processed it, the group now has a full audit trail across all three stores. Payments and refunds both carry that trail.

All major credit cards accepted
Amex acceptance came with the switch. With Kimoby Pay's interchange-plus pricing, the group now processes every major card type and has full visibility into what each card type actually costs, with no markup hidden in a blended rate.

Surcharging enabled
The team also enabled surcharging to offset processing fees.

Invoices delivered by text
Customers receive their invoice by text the moment they're ready to pay. Using contact information Kimoby already has from the DMS, so there's nothing to type in or look up.

One dashboard for mobile and in-person payments
Mobile payments from the service lane and in-person payments from the counter now flow into the same dashboard. For the first time, the group has a single view of what every store collected, across every payment channel, without pulling data from separate systems.

“We've put a lot of thought into what the customer experience looks like at every touchpoint. Getting your invoice by text, tapping your card on a clean terminal, not having to spell your email out loud at the counter. Those details matter and it fits the experience we've been building.”