How to Build a Good Pay Plans for Service Advisors
A good service advisor pay plan balances stability and incentive. The industry benchmark from NCM Associates is to keep …
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Troubleshooting Photo & Video Upload Issues in the XTime App
Many dealership service teams rely on SLT to capture and share photos or videos of MPIs with customers. But when these a …
A Step-by-Step Guide to Managing Loaner Vehicles Efficiently
Running a loaner program shouldn’t feel like herding cats. But let’s be real, for many of you, it does.
Kimoby and Volkswagen USA Partner to Modernize the Service Lane Experience
We’ve got some big news to share, and it’s something we’re incredibly proud of. Kimoby has officially been named an appr …
How Service Lane Technology Can Increase RO Values
Let’s cut to the chase. Repair order (RO) values matter more than ever. Customer trust is shaky, and your service lane m …
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Loaner Fee Recovery: Protect Your Fleet, Skip the Spreadsheet
Loaner Fee Recovery: How to Protect Your Fleet and Your Profit
How to Reduce Service No-Shows & Missed Appointments at Your Dealership
Nothing is worse than having a packed schedule for your service bay, but realizing that your 9am never showed up.
Text to Pay is the Missing Piece in Your Dealership
You know the scene. It’s 5:00 PM. The techs have worked hard all day on ROs, cars are lined up out the bay, and you’ve g …
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The Ultimate Fixed Ops Solution for Dealerships Using PBS
You know the daily grind in the service lane.
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Best Service Lane Texting Software for Dealerships (2026)
Your customer can approve a mortgage from their phone in 3 minutes. But getting them to approve a brake job? That takes …
How to Reduce Your Fixed Ops Staff Workload
How much of your service advisors’ day is spent actually advising?
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How to Increase RO Approval
You know the call. Your advisor has a $1,500 estimate. They dial the customer, take a deep breath, and try to explain ov …
How to Increase CP Revenue
Let’s be honest. Nobody likes the traditional upsell. Your advisors feel like pushy salespeople, and your customers feel …
How to Improve Service Affordability
Picture this. A customer comes in for an oil change. Your tech finds they desperately need new brakes and tires, a $2,00 …
How to Reduce Service Lane Wait Lines and Fraud
You did it. The service was perfect. The car was fixed right the first time, washed, and ready to go ahead of schedule. …
How to Maximize Loaner Fleet Profitability
Ah, the loaner fleet. The necessary evil of the service department. It’s supposed to be a tool for customer satisfaction …
Best CRM for Car Dealerships in North America (2026)
Best CRM for Car Dealerships in North America (2026) There is no single best CRM for car dealerships. The right one depe …
How to Improve Your Dealership's Customer Communication
Let's talk about something that, honestly, can make or break your dealership: Communication I'm not just talking about a …
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How to Reduce the Bottlenecks Impacting Your Dealership's Fixed Ops
Your fixed ops department generates 50.5% of your profit but represent just 12.4% of your total dealership sales. It's w …
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