Best Service Lane Software for Dealerships (2026 Comparison)
Your DMS tracks the repair order. It doesn't run your lane. Inspection, estimate, approval, payment, follow-up. Most sho …
Your DMS Can't See What Drives Your Bonus
As a service manager, a big chunk of what you take home every month isn't salary. It's variable compensation. Most plans …
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How to Improve Automotive Service Department Communication
Most service departments have a communication problem, and most of them don't know how bad it is. Poor communication is …
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The 5 Magic Buttons Every Service Advisor Wants
" What happens when you ask service advisors what they’d automate if they had a magic button? The answer reveals why you …
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The Car Dealership Service Advisor Texting Playbook
Your service advisors probably leave 30 voicemails a day. Maybe 10 people call back. The rest? It’s ROs sitting open and …
How to Turn Fixed Ops Into Your Most Profitable Department
Annual forecasts in the service drive are mostly guessing games. As Joe Sassin from BCJS Enterprises says, there is noth …
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Why Your Car Dealership Payment Solution Is Out of Date in 2026
The 2026 cars on your lot and the ones coming in your service lane have evolved a lot since 2010.
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Car Dealership Fixed Operations Guide for Management
Fixed operations is the service department, the parts counter, and the body shop. At the average franchised dealership, …
How to Increase Your CSI Score With Effective Strategies
Let's talk CSI. A metric that reflects your customer relationships and can affects your OEM position, and impacts your p …
How to Prepare Your Dealership Service Department for EVs
The EV wave isn’t “coming”, it’s already here. And if you’re still running your dealership fixed operations like it’s 20 …
How to Build a Good Pay Plans for Service Advisors
A good service advisor pay plan balances stability and incentive. The industry benchmark from NCM Associates is to keep …
Troubleshooting Photo & Video Upload Issues in the XTime App
Many dealership service teams rely on SLT to capture and share photos or videos of MPIs with customers. But when these a …
A Step-by-Step Guide to Managing Loaner Vehicles Efficiently
Running a loaner program shouldn’t feel like herding cats. But let’s be real, for many of you, it does.
Kimoby and Volkswagen USA Partner to Modernize the Service Lane Experience
We’ve got some big news to share, and it’s something we’re incredibly proud of. Kimoby has officially been named an appr …
How Service Lane Technology Can Increase RO Values
Let’s cut to the chase. Repair order (RO) values matter more than ever. Customer trust is shaky, and your service lane m …
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Loaner Fee Recovery: How to Protect Your Fleet and Your Profit
Loaner Fee Recovery: How to Protect Your Fleet and Your Profit
How to Reduce Service No-Shows & Missed Appointments at Your Dealership
Nothing is worse than having a packed schedule for your service bay, but realizing that your 9am never showed up.
Text to Pay is the Missing Piece in Your Dealership
You know the scene. It’s 5:00 PM. The techs have worked hard all day on ROs, cars are lined up out the bay, and you’ve g …
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The Ultimate Fixed Ops Solution for Dealerships Using PBS
You know the daily grind in the service lane.
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