Volkswagen USA Approves Kimoby for Its eConnect Program

Quick answer: Volkswagen USA has approved Kimoby as a provider in its eConnect program for service lane technology. For VW dealers in the US, that means you can get Service Lane OS through eConnect: video inspections, digital estimates, two-way texting and mobile payments. To get started, talk to your VW After Sales representative or visit our VW partner page.

We're proud of this one. For us, it's more than a certification. It's a partnership with one goal: helping VW dealerships across the US connect with their customers faster and more clearly.

Volkswagen reviews technology providers before it approves them for its dealers. We're glad to have passed that review.

We've been building the Dealership Engagement System (DES)™ since 2013. It connects to the major DMSs (see our integrations) and covers automated messaging and campaigns, video inspections, digital payments and loaner fleet management. More than 1,000 dealerships across the US and Canada have used it.

What does eConnect approval mean for VW dealers?

You now have a direct path to the Kimoby Service Lane OS through eConnect. With it, your advisors communicate faster, get approvals sooner and give customers a modern service visit.

Here are the main tools you get:

• Video-to-Customer (V2C): Videos come with noise reduction and AI summaries, so your techs can show customers the repair instead of describing it.
• Digital estimates: On Service Lane OS Pro, AI drafts the estimate from the tech's video. Your advisor reviews it, and the customer taps approve from their phone.
• eMPI with photos and video: Attach photos and videos to your multi-point inspections. When customers see the issue, they trust the recommendation.
• Mobile payments: Customers pay from their phone by text, with Affirm financing available. That means a shorter line at your cashier at the end of the day.

Other VW stores already run on it. See how North Penn Volkswagen and Sisbarro Volkswagen use it.

A word from our co-founder

“We believe technology should strengthen relationships, not complicate them. Partnering with Volkswagen USA through the eConnect program is an exciting milestone that lets us bring our Dealer Engagement System (DES™) directly to their dealer network.

With tools like Video-to-Customer, AI-powered communication, and seamless mobile payments, we’re making it easier for Volkswagen service teams to earn customer trust while working more efficiently. As someone who’s passionate about building OEM partnerships, I’m proud to see Kimoby DES™ help Volkswagen dealers deliver a service experience that feels faster, clearer, and more personal."

Alex Wojcik

Co-Founder and Chief Revenue Officer at Kimoby

How can VW dealers get started?

Getting started through eConnect takes two steps:

• Contact your VW After Sales representative for details on approved solutions.
• Visit our VW partner page to see the tools in action and check current offers for VW dealers. You can also book a demo directly.

We can't wait to work with more of you in the Volkswagen family.

FAQ

What is the Volkswagen USA eConnect program?

It's Volkswagen USA's program of approved technology providers for its dealers. Providers go through Volkswagen's review before VW dealers can get them through eConnect. The Kimoby Service Lane OS is approved in the service lane technology category.

What can VW dealers get from Kimoby through eConnect?

Service Lane OS, which includes video-to-customer inspections, eMPI with photos and video, digital estimates, two-way texting and mobile payments with financing. More details are on the Volkswagen page.

How do VW dealers get started with Kimoby?

Contact your VW After Sales representative, or visit the Kimoby VW partner page to see the tools and current offers. You can also book a demo with our team.