88.2%
of digital estimates approved within one hour.
Across the Kimoby network.
Kimoby by the numbers
The data behind the Dealership Engagement System.
Kimoby is the Dealership Engagement System for dealership service departments in the US and Canada. These are the numbers behind it, measured across the network in the Cost of Silence report, with data through February 2026.
1,000+
dealerships have run on Kimoby across North America
$500M+
processed across the Kimoby dealer network
6 min
median time from estimate sent to signed approval
Approvals & velocity
How fast do customers approve service?
When the estimate is digital and the customer can see the work, approvals come back in minutes, not the hours phone tag takes.
With Kimoby digital estimates6 minutes
Phone-based approvals22 to 23 hours
Median time from estimate sent to signed approval, versus the industry phone-tag benchmark.
$19.6M
approved through digital estimates in 12 months.
Across the Kimoby network.
+$159.67
per RO: a digital conversation averages $452.79 vs $293.12 without. Observed gap, correlation not causation.
Across 3.77M conversation-linked ROs.
Seeing is approving
Customers approve what they can see.
The gap between work a customer can see on a video or photo inspection and work they can't.
Work the customer can see$628
Work they can't see$320
Average approved value on inspected vs non-inspected work. Across the Kimoby network.
The network
How big is the Kimoby network?
The dataset behind these numbers.
747
dealerships on Kimoby in the dataset, 672 in Canada and 75 in the US.
Cost of Silence report, data through Feb 2026.
16.5M
repair orders and 4.36M customers in the dataset.
Across the Kimoby network.
$5.65B
in service revenue represented across the network.
Across the Kimoby network.
9.8/10
onboarding satisfaction across the network.
Across the Kimoby network.
1M+
customer interactions handled every month.
Across the Kimoby network.
Payments
What does Kimoby Pay move?
Payments across mobile and in-person, tied to the repair order.
82.5%
of digital payments happen on mobile.
$500M+
processed across the network.
+246%
growth in average repair order size on Affirm-financed repairs.
Policaro Acura, published case study.
$843.60
average mobile payment across the network.
Across the Kimoby network.
Retention & marketing
Does Kimoby bring customers back?
Retention and marketing across the network.
73.9%
customer retention including reactivation, 65.8% on the strict measure, NADA-comparable.
399,343
lapsed customers brought back.
Across the network.
154,003
appointments booked from campaigns.
Across the network.
$50.5M
service revenue attributed to campaigns.
Across the network.
$47,433.86
from a single recall campaign.
Kirk Gonsalves, BMW Autohaus.
Loaners & the phone
Loaners and the phone
Kimoby Go fleet data, and the phone problem Voice addresses.
108,411
loaner bookings across 162 dealerships, at a 4.3-day average loan.
Kimoby Go, across the network.
+65.7%
growth in Kimoby Go adoption in 9 months.
Across the network.
5,616
fleet vehicles tracked across the network.
Kimoby Go.
158
appointment-related calls a month go missed on average, out of 500+ received.
Industry data.
70%
of customer interactions still start with a phone call.
Industry data.
Kimoby by the numbers, answered
The Cost of Silence dataset covers 747 dealerships, 672 in Canada and 75 in the US, and more than 1,000 dealerships have run on Kimoby to date across North America.
The median time from estimate sent to signed approval is 6 minutes, and 88.2% of digital estimates are approved within one hour. That replaces a 22 to 23 hour phone-tag benchmark (industry data).
More than $500M has been processed across the Kimoby dealer network, and 82.5% of digital payments happen on mobile.
Customer retention across the network is 73.9% including reactivation and 65.8% on the strict measure, on NADA-comparable methodology, and 399,343 lapsed customers have been brought back.
It is Kimoby's analysis of network data through February 2026, covering 747 dealerships, 16.5M repair orders, 4.36M customers, and $5.65B in service revenue. The figures on this page come from it unless labelled industry data.
