Kimoby vs Matador

The Service-First Solution

Kimoby is the smart Matador alternative for dealerships that need a comprehensive service engagement platform. Create better customer experiences across the entire ownership lifecycle, strengthen loyalty, and grow your service department with tools purpose-built for fixed ops success.

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Why Dealerships Are Moving Away from Matador

Built for Sales, Not Service

Matador was designed for sales teams where a client equals a phone number. Service departments need VIN-based tracking, MPIs, status updates, and loaner management—tools Matador lacks.

Built for Sales, Not Service

Poor DMS Integration

Matador doesn't directly integrate with several DMS systems and requires middleware platforms to function properly, creating integration complexity and added costs.

Poor DMS Integration

No VIN-to-Customer Matching

Matador cannot match VINs to customer profiles, causing duplicate messages when customers appear on multiple OEM lists—resulting in unsubscribes and lost customers.

 

No VIN-to-Customer Matching

Basic Automation Capabilities

Matador can automate certain tasks, but it doesn’t provide the advanced level of automation needed for multi-step service workflows without manual workarounds.

 

Basic Automation Capabilities

4 Reasons Dealerships Choose Kimoby over Matador

Innovating with the industry

As the automotive world evolves, Kimoby’s tools evolve with it, keeping pace with your needs. 

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Real simple, real people

Kimoby is intuitive and easy to use, and if you ever need support, our team is always here to help.
Kimoby UI showing a discussion with a client

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Forget clunky and complex platforms. Kimoby is designed to be intuitive and easy to use.

Revenue-generating interactions

Make your service department a key revenue driver with features that encourage upsells and returning customers. 

Send promotion communication to increase your service department revenue

Engaging customer experiences

Wow your customers with clear, timely updates before, during, and after every service visit.

Automate your advisors' communications with clients

Personalized touch

Give each customer a tailored experience without adding extra work for your team.

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"if you’re looking into any kind of eMPI software, video texting, marketing texting campaigns. This is your all-in-one package. It has everything you need."
Ken_Benton

Ken Benton

Service Manager at North Penn Volkswagen

What Makes Kimoby the Best Matador alternative?

Kimoby
Others

2-way texting

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Appointment confirmations

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Full suit of automated service status updates

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Targeted marketing campaigns

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Automatic background noise removal in videos

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AI-powered video summaries

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AI-generated estimates from video recommendations

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Digital MPI

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Interactive estimate

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Loaner management with car connectivity

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One-click financing

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In-person payment processing

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Mobile app compatible with iOS/Android

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UVeye & Hunter Equipment integrations

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Fully integrates with your ecosystem

Frequently Asked Questions

Do you integrate with my DMS?

Yes, for comprehensive dealership operations, Kimoby is designed to be the single replacement for Matador.

While Matador primarily focuses on AI-driven lead qualification and conversation management, Kimoby is built for genuine, end-to-end service automation. Kimoby provides everything in one unified platform—from appointment booking, video inspections, digital estimates, integrated payment processing, loaner management, and retention campaigns—eliminating the fragmentation and extra cost of using specialized tools.

Kimoby will also release an advanced AI voice call handling feature so you can handle every aspect of your customer engagement strategy in one platform.

Can Kimoby replace Matador?

While Matador focuses on sales lead automation with AI chatbots, Kimoby is built for comprehensive service department operations. If you're looking for genuine service automation—appointment booking, status updates, video inspections, payment processing, CSI management, and customer retention campaigns—Kimoby provides everything in one platform without the integration headaches or hidden costs.

 

Thinking About Making the Switch to Kimoby?

Our team is here to guide you every step of the way to make sure the transition is easy and stress-free.

  • Seamless integration with all major DMS
  • In-person onboarding and training available
  • 24/7 support whenever you need it
  • Dedicated Account Manager to support your dealership’s success
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Some of our 1000+ customers

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!