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Voice AI

The AI Agent that Makes Missed Call a Thing of the Past

Kimoby Voice AI automatically handles missed calls and gives customers options to continue the conversation, even after hours.
 
All call recordings and transcripts are in one easy to use platform.
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Some of our 1000+ customers

Voicemail is Where Service Revenue Goes to Die

When advisors are with customers in the lane, calls go unanswered.
 
Kimoby Voice AI captures missed calls instantly and organizes them with context so advisors can follow up with clarity.

Features

Sentiment Analysis

Voice AI highlights calls with negative sentiment so teams can prioritize sensitive follow-ups.

Automated Transcription

Stop listening to 2-minute rambling voicemails. Our AI agent summarizes calls in 5 seconds and adds them directly to the customer conversation.

Unified Conversation History

Unlike legacy systems that silo calls, we put the call log, recording, and transcript right next to the customer's text history. One view for the whole context.

Manager View

Managers can easily see who isn’t picking up the phone and which voicemails still need attention with full visibility view.

How It Works

Step 1: The Instant Answer

Whether it’s 2 PM or 2 AM, Kimoby Voice AI steps in automatically when a call goes unanswered.

Step 2: The Smart Triage

The AI identifies the caller. Is it a known customer? Are they calling about a specific Repair Order (RO)? We match the number to the profile instantly.

Step 3: Option to Move the Conversation to Text

The AI offers the caller to choose whether to leave a voicemail or switch to text messaging. This give the opportunity to move the conversation to text, where your advisors are fastest.

Step 4: The Handoff

Transcripts, audio, and summary are added directly into the customer's conversation thread. Your advisor sees the full context before they ever respond.

Step 5: Manager View

Manager can monitor who is not picking up the phone and not handling pending voicemails.

The old way vs the Kimoby way

Old voicemail interface
voice-ai-ui

Before Kimoby

  • Voicemail Box (Dead End)
  • RO-Centric Data (Siloed)
  • Manual Follow-Up with Phone Tag
  • No Manager Oversight

With Kimoby

  • Always-on Missed Call Handling
  • Customer-Centric Data (Unified)
  • Option to Move to Texting for Follow-Ups
  • Manager View to Track and Monitor
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The Kimoby Advantage

Precision Routing

Kimoby doesn't just dump every call into a database. It finds the right connection with the right service advisor.

  • The Match: When a call comes in, we scan for an open Repair Order (RO) linked to that phone number.

  • The Connection: We attempt to connect the caller directly to their specific advisor first.

  • The Fallback: If that advisor is unavailable, the AI intelligently switches to the general group flow, ensuring the customer is never left hanging.

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Smart "Out of Hours" Context

Your customers shouldn't have to guess when you'll call back.

  • Contextual Awareness: The AI knows your operating hours. If a customer calls at 8:00 PM, the AI doesn't just take a message, it manages expectations.

    "I see you're calling outside of business hours. I will have an advisor review this first thing and reach out by 9:00 AM tomorrow."

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Workflow Automation

Voice AI doesn't just answer missed calls and capture audio, it organizes them for easy follow-up.

  • Auto-Summaries: A bulleted text summary of the conversation is generated so you don't have to listen to the recording.

  • Smart Notifications: Missed calls trigger notifications for the appropriate advisor inside Kimoby. Follow-up are easier and and don't relying on manual triage.

  • Escalation Visibility: When Voice AI detects negative sentiment or the voicemail is unresolved, the call is surfaced in the manager view to help prioritize urgent situations.

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Custom Brand Training

Generic AI mispronounces local towns and specific car models. Ours doesn't.

  • Pronunciation Engine: We train the AI on your specific dealership name, street names, and brand terminology.

  • The Result: A seamless experience where the customer feels they are speaking to a member of your team, not a generic call center.

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Key features

24/7 Missed Call Handling

Make sure that no missed call is left unanswered. Kimoby's Voice AI handles missed call (day or night).

24/7 Missed Call Handling

Smart Advisor Routing

Voice AI scans incoming numbers to match open Repair Orders (ROs) and connects the caller directly to their specific advisor.
Smart Advisor Routing

Customer Sentiment Analysis

Voice AI detects frustration or urgency in the caller's voice. Sentiment cues help teams identify calls that may require faster attention.
Customer Sentiment Analysis

Unified Conversation History

All audio recordings and text transcripts are  centralized directly in the customer conversation timeline with  their SMS history and ROs.
Unified Conversation History

Switch to Text Messaging Option

Your customers have the option to switch from a phone call to a text message conversation immediately for faster resolution.

Switch to Text Messaging Option

Automated Workflow

Voice AI automatically generates clear call summaries and notifies your advisors so they can follow up quickly inside Kimoby.
Automated Workflow

Fully integrates with your ecosystem

Success story

Read full case study Book a demo
“We as an industry like to be innovative. Our cars are innovative, our technology is innovative. Kimoby is a platform that innovates right along with us.”
Rob Morisson

Rob Morisson

Canadian Fixed Operations Manager, Pfaff Auto, Lithia Motors & Driveway

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*Some features shown on this page are currently in development and will be released in future updates.

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Seamless integration with your DMS for efficient operations.

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