How to Increase CP Revenue

It’s an old-school tactic in a modern world.

The pressure from the top is always to increase the average RO! But when you push too hard, your CSI takes a nosedive.

The root of the problem? Nearly 50% of all declined services are due to cost. The customer’s fear of a huge bill makes them defensive from the start.

The Best Way to Increase CP Revenue Without Selling

The best way to boost your CP revenue is to make it incredibly easy for the customer to say yes to relevant, timely offers. It’s about being a helpful advisor, not a salesperson, and using technology to create new revenue streams for your dealership.

Your Revenue Strategy:

1. Pre-Arrival Offer: When a customer confirms their appointment via text, your Dealership Engagement System™ can automatically reply: “Great, we’ll see you then! By the way, would you like to add an interior/exterior detail for $199?” It’s a simple, no-pressure offer.
2. Visual Proof: When a tech shows a customer their dirty air filter on video, it’s not an upsell, it’s good advice. It’s why repair orders with videos are, on average, 20% higher than those without.
3. Make It Affordable at the Point of Decision: A customer might want that $800 set of tires, but they can’t swing it today. By including a “Buy Now, Pay Later” (BNPL) option directly on every estimate, you remove the cash-flow obstacle instantly. Shops that do this see their average order value jump by as much as 45% and make mobile payments for dealerships a core part of the experience.

A solution like Kimoby can offer all of that and so much more to make your team’s life easier.

And if done right, this won’t annoy customers. This isn’t about spamming them. It’s about using data and timing to make smart, relevant offers that add value to their visit.

Brian Maguire, the Fixed Ops Manager at Porsche Centre Langley, gets this. It’s not about squeezing every dollar. It’s about maximizing the value of each visit in a way that feels helpful, not hostile.

The Payoff

Stop thinking “upsell.” Start thinking “opportunity.” When you offer the right service, at the right time, with visual proof and affordable payment options, your fixed ops revenue takes care of itself. You’ll see higher ROs, better CSI, and a team that feels confident instead of pushy.

Ready to see how you can add automated offers and BNPL options to your estimates? Let’s schedule a quick demo.