Customer satisfaction
How to Increase Your CSI Score With Effective Strategies
Let's talk CSI. A metric that reflects your customer relationships and can affects your OEM position, and impacts your p …
Choosing the Right CRM for Your Car Dealership
Running a car dealership is a wild ride. You’re juggling sales leads, keeping customers happy on the phone, managing ser …
How to Improve Your Dealership's Customer Communication
Let's talk about something that, honestly, can make or break your dealership: Communication I'm not just talking about a …
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How to Reduce the Bottlenecks Impacting Your Dealership's Fixed Ops
Your fixed ops department generates 50.5% of your profit but represent just 12.4% of your total dealership sales. It's w …
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How To Turn Declined Service to Revenue Opportunities for Your Dealership
Every dealership service advisor knows this scenario: You present a repair estimate, the customer reviews the details, p …
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Here's How Your Dealership Can Actually Nail Customer Experience
Let’s be honest. Selling and servicing cars isn’t easy. Customers are expecting a lot, competition’s fierce, and margins …
What is a Dealership Engagement System & Why You Need One
Too many dealerships treat fixed ops like an afterthought, when it should be a major growth engine. If you want to win i …
Is Flat Rate Pay Costing You Mechanics and Customers?
You're probably looking to grow your service drive's profit margin. That's great, but let's not forget that your mechani …
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How to Improve Your Dealership Fixed Ops Retention
Bringing customers into your dealership is only the first step. Your significant challenge is making sure they come back …
How to Improve Fixed Ops to Increase Revenue & Profitability
Here's something dealership pros know but rarely discuss openly:
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7 Customer Retention Strategies to Steal for Your Service Department
Are you looking to retain more customers and drive repeat business in your dealership service department? Look no furthe …
What Value Does Text Messaging Bring to Businesses?
Worldwide surveys have a point in common: texting in 2018 is the most popular communication channel used by mobile users …
Boost Your ROI With This Simple Communication Trick
Today’s leading dealerships know that saving time by working efficiently is the number one building block to a strong bu …
