Customer satisfaction
How to Improve Your Dealership's Customer Communication
How to improve dealership customer communication at every step of a service visit. Which channel to use, when to send it …
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Best CRM for Car Dealerships in North America (2026)
There is no single best CRM for car dealerships. Here are the verified G2 and Capterra ratings for the main platforms in …
How to Reduce Bottlenecks in Your Dealership's Fixed Ops
Most fixed ops bottlenecks are cars sitting still, waiting on someone. Here's how to find yours, and why the approval wa …
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Dealership Customer Experience: 7 Ways to Improve It in Service
Customer experience is what your customers remember about the whole visit, and it shows up in retention. Here's what it …
How to Improve Dealership Service Retention, Backed by Data
Last updated: October 16, 2026 Quick answer: To improve service retention, give customers a reason to come back and make …
How to Increase Your Dealership CSI Score
CSI affects your OEM standing and your profits. Here's how OEMs measure it and six ways to raise it, from video inspecti …
How to Win Back Declined Service at Your Dealership
Last updated: October 21, 2026 Quick answer: Most declined service comes down to cost and trust. In Cox Automotive's 202 …
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Flat Rate Pay for Mechanics: How It Works, and What Dealers Are Switching To
Last updated: October 14, 2026 Quick answer Flat rate pays a technician for the book time on each job, not the time on t …
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How to Increase Fixed Ops Revenue at Your Dealership
Fixed ops revenue comes down to two numbers: how many customers come back, and what each repair order is worth. Here's w …
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What Is a Dealership Engagement System (DES)™?
Last updated: October 14, 2026 Quick answer: A Dealership Engagement System (DES)™ is the platform your service team use …
What Value Does Text Messaging Bring to Businesses?
Worldwide surveys have a point in common: texting in 2018 is the most popular communication channel used by mobile users …
Boost Your ROI With This Simple Communication Trick
Today’s leading dealerships know that saving time by working efficiently is the number one building block to a strong bu …
