Marjorie Latulippe

How To Turn Declined Service to Revenue Opportunities for Your Dealership

Every dealership service advisor knows this scenario: You present a repair estimate, the customer reviews the details, p …

6 min read

Dealership's customer at the service desk talking with a service advisor

Here's How Your Dealership Can Actually Nail Customer Experience

Let’s be honest. Selling and servicing cars isn’t easy. Customers are expecting a lot, competition’s fierce, and margins …

5 min read

A satisfied customer shaking the hand of the person working at the dealership after a positive experience

What is a Dealership Engagement System & Why You Need One

Too many dealerships treat fixed ops like an afterthought, when it should be a major growth engine. If you want to win i …

3 min read

A service advisor sending a text message to a customer

Is Flat Rate Pay Costing You Mechanics and Customers?

You're probably looking to grow your service drive's profit margin. That's great, but let's not forget that your mechani …

4 min read

Technician working on a car in the service bay

Here's How to Increase Your Dealership's Average Repair Order

For years, the showroom might have felt like the main event at a dealership. But increasingly, the way to generate profi …

7 min read

A service advisor working on his computer

How to Improve Your Dealership Fixed Ops Retention

Bringing customers into your dealership is only the first step. Your significant challenge is making sure they come back …

10 min read

Customer looking at their phone while in front of a dealership

A Car Dealership's Guide to TCPA Compliance

“Thanks for your service appointment! While you're here, check out our new models at special rates!"

8 min read

Someone looking at their messages on their phone while lying in their car.

How to Improve Fixed Ops to Increase Revenue & Profitability

Here's something dealership pros know but rarely discuss openly:

6 min read

Mechanic working on a car engine in an fixed ops bay in a dealership, with other vehicles in the background.

Video MPIs: The Tool That's Adding $1,993 Per Repair Order

A Video MPI is a short video recorded by a technician during a multi-point inspection, showing the customer exactly what …

10 min read

Technician recording a video of an MPI

Using CDK for Two-Way Texting? Kimoby is the Superior Choice

Dealership service departments are no longer just judged on vehicle repair quality—they’re measured by the quality of th …

3 min read

Using Dealership Texting Software to Improve CLV & Profit

Are You Maximizing Your Dealership’s Communication Potential?

6 min read

Someone receiving a text message from the dealership on their phone

Navigating the Tech Wave: Why Dealerships Must Embrace Tech or Face Extinction

In the dynamic world of automotive innovation, a profound transformation is underway – and it's not just electric cars q …

2 min read

The Untapped Power of Kimoby's DES alongside CDK Global DMS for your Dealership

In the dynamic world of automotive dealership management, efficiency and effective communication are non-negotiable. The …

4 min read

How to Write a Winning Estimate to Maximize Your Profits

Writing accurate and profitable estimates is a critical part of a service department’s role. Not only does it help incre …

2 min read

7 Customer Retention Strategies to Steal for Your Service Department

Are you looking to retain more customers and drive repeat business in your dealership service department? Look no furthe …

1 min read