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How Porsche Centre Markham Delivers a Premium Service Experience

Porsche Centre Markham needed a more modern, secure way to manage service lane communication and payments. Kimoby’s SLT helped them reduce payment fraud, simplify estimates and approvals, and deliver the fast, professional experience their customers expect.

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Results

Secure mobile payments for parts and service

Porsche Centre Markham now sends verified payment links by text, eliminating fraud from phone payments and making it easier for customers to pay from anywhere.

Faster approvals through texting

Mobile-friendly digital estimates make it easy for customers to approve additional work in minutes.

Meeting customer expectations

With a fast, digital, and convenient experience, Centre Markham gives customers the efficient experience they expect from a premium brand.

“We as an industry like to be innovative. Our cars are innovative, our technology is innovative. Kimoby is a platform that innovates right along with us."
Rob Morisson

Rob Morisson

Canadian Fixed Operations Manager, Pfaff Auto, Lithia Motors & Driveway

The Challenge

Porsche Centre Markham was juggling a high volume of phone calls and manual approvals. Over-the-phone payments left them vulnerable to fraud, and outdated communication slowed down service operations.

Customers wanted quicker answers, faster updates, and a simpler way to approve and pay for work. The team needed a better SLT to protect margins and deliver a service experience that matched the Porsche brand.

 

The Solution

Kimoby gave Porsche Centre Markham a secure, easy-to-use platform for managing every step of the customer journey—from appointment to payment.

Advisors now send mobile-friendly estimates and real-time text updates. Customers approve work with one tap and pay securely from their phones. On the parts side, Kimoby makes it easy to complete sales with verified payment links and fewer follow-ups.

Built-in fraud protection flags high-risk transactions before they’re processed, giving the team confidence and reducing chargeback risk.

 

 

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