Martin Groves Volkswagen is Managing Recalls in Minutes

The service team at Martin Groves Volkswagen knew there had to be a better way to manage recalls.

Pulling lists from the DMS and manually matching VINs to customer records was slow, repetitive, and often incomplete. It took valuable time away from daily operations and limited the reach of their campaigns. On top of that, they wanted a more efficient way to keep customers updated during service appointments and deliver the level of care their guests had come to expect.

Martin Groves Volkswagen turned to Kimoby to take the manual work out of recall management.

By syncing DMS data with Kimoby’s communication platform, the team was able to match VINs to customer profiles in just a few clicks. What used to take hours now takes minutes. Recall messages are sent through text, giving customers a simple way to confirm appointments or ask questions right away.