Faster Approvals, Safer Payments: What Changed for Jaguar, Land Rover & Volvo Waterloo

The service teams were running into delays waiting for customer approvals on additional repairs.

During working hours, many customers were hard to reach by phone, which often pushed repair decisions until pickup time. That slowed down shop productivity and created bottlenecks. Meanwhile, phone payments raised security concerns and made some customers uneasy. Long lines at checkout added another point of friction, especially near the end of the day.

Faster repair approvals
Kimoby gives advisors at all three dealerships a reliable way to text customers, share estimates, and get approvals quickly, without having to play phone tag.

Secure, mobile-first payments
Invoices are now sent through Kimoby Pay. Customers pay from their phones at their convenience, and all transactions comply with PCI-DSS standards for added security.

Shorter wait times at checkout
By handling most payments before pickup, the dealerships have drastically reduced end-of-day congestion. Advisors can spend more time supporting customers instead of reviewing invoices.

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