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Faster Approvals, Safer Payments: What Changed for Jaguar, Land Rover & Volvo Waterloo

Jaguar, Land Rover, and Volvo Waterloo needed a better way to reach customers during the day, a safer alternative to taking credit cards over the phone, and a way to keep repair decisions moving while vehicles were still in the bay. With Kimoby, the three dealerships now use one platform to speed up approvals, prevent fraud, and eliminate end-of-day payment lineups.

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Results

Faster approvals for additional repairs

Each service team can now get customer decisions while the vehicle is still in the bay, keeping work moving without delays.

Fewer lineups at checkout

Most customers pay before arriving, which lightens foot traffic and improves the handoff experience.

Safe, trusted payment experience

Kimoby Pay reduces the risks tied to over-the-phone payments and builds confidence with every transaction.

162% increase in average RO

Repair orders increased significantly, with an average additional CP of $1,008 per repair order.

$329,616 in Additional CP Revenue

They generated $329,616 in new CP revenue after just 3 months of having implemented the V2C process.

100% Technician Adoption

Every technician fully adopted the process, driven by the clear benefits it provided. Pairing videos with estimates improved customer trust, and technicians saw the meaningful impact of their efforts.

“We will send out an invoice to our customers, they pay it directly, and it helped us generate a tremendous amount of revenue."
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Dan Wightman

Fixed Operations Manager at Volvo, Jaguar, Land Rover Waterloo

The Challenge

The service teams were running into delays waiting for customer approvals on additional repairs.

During working hours, many customers were hard to reach by phone, which often pushed repair decisions until pickup time. That slowed down shop productivity and created bottlenecks. Meanwhile, phone payments raised security concerns and made some customers uneasy. Long lines at checkout added another point of friction, especially near the end of the day.

 

The Solution

Faster repair approvals

Kimoby gives advisors at all three dealerships a reliable way to text customers, share estimates, and get approvals quickly, without having to play phone tag. The Video‑to‑Customer (V2C) process pairs videos with AI‑powered estimates to clearly show recommended work and make it easier for customers to say yes.

Secure, mobile-first payments

Invoices are now sent through Kimoby Pay. Customers pay from their phones at their convenience, and all transactions comply with PCI-DSS standards for added security.

Shorter wait times at checkout

By handling most payments before pickup, the dealerships have drastically reduced end-of-day congestion. Advisors can spend more time supporting customers instead of reviewing invoices.

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