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DealerRater integration

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Collect more DealerRater reviews by text

Every service visit is a chance for a review. With Kimoby, happy customers get a DealerRater invitation by text after the visit, and your team does nothing extra.

The short answer: Yes. With Kimoby, a one-question CSI survey goes out by text when the RO closes. Customers who give a positive score get a text inviting them to review you on DealerRater, and new reviews show up in your Kimoby inbox.

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Works with the tools in your service lane

From the closed RO to the review

1. The RO is closed

Your advisor finishes it as usual. Nothing extra to do.

2. The survey goes out

One question, by text. A personalized survey lands on the customer's phone.

3. Happy customers get the invitation

To review you on DealerRater. Customers who gave a positive score get a follow-up text with the link.

4. Unhappy customers get a call

Your manager gets an alert. You fix it before it turns into a public review.

Faster yeses mean more approved work

Kimoby numbers, across 871 dealerships and 16.8 million repair orders.

+$164

per repair order
$455 in customer pay with a digital conversation, $291 without

6 min

vs 22 hours to get a yes
when the estimate lands on the phone instead of a call

88.2%

approved within the hour
of digital estimates

Source: The Cost of Silence, Kimoby, 2026. 871 dealerships, 16.8M repair orders, $5.5B in customer pay, 12 months ending February 2026. Phone approval time from industry data. The $164 gap is an observed correlation, not a guarantee.

What the DealerRater integration does

No extra steps for your team.

Automatic review invitations

After the visit, happy customers get a text inviting them to review you on DealerRater. Nobody on your team has to chase them.

One-question CSI survey

Sent by text when the RO closes. Unhappy customers reach your manager first, before it turns into a public review.

Reviews in your inbox

Get notified when a new review comes in, without monitoring DealerRater.

“A big part of our strategy is driving authentic reviews and we've found having texting software like Kimoby has been a big benefit for us. The shop's five-star customer satisfaction scores clearly speak for themselves."

Dave Booy

Owner/Operator at OK Tire Owen Sound

Questions about DealerRater and Kimoby

Does Kimoby integrate with DealerRater?

Yes. Happy customers get a text inviting them to review you on DealerRater, and new reviews show up in your Kimoby inbox.

Who gets the review invitation?

Customers who give a positive score on the one-question survey.

What happens when a customer isn't happy?

Your manager gets an alert, so you can reach out first.

How much does Kimoby cost?

Pricing is published at kimoby.com/pricing. Month-to-month, no long-term contract.

So, what now?

Watch the demo on your own, or book 20 minutes. Tell us you use DealerRater and what you want fixed first.

Pricing

Published pricing. Month-to-month, no long-term contract.

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Integrations

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