How Silver Star Mercedes-Benz Stays on Top of 100+ Daily Appointments

With over 100 appointments a day, Silver Star Mercedes-Benz needed a better way to manage customer communication without overwhelming staff. Kimoby helped automate repetitive tasks, personalize outreach, and improve the workday for the entire service team.

Results

+30 hours saved every month

Automated confirmations and reminders reduce manual work, giving the team more time to support customers.

700 fewer phone calls per month

By shifting confirmations to text, Silver Star drastically cut down on time spent on the phone.

Better customer engagement in multiple languages

Personalized messages in the right language make communication more natural and relevant for every customer.

“Kimoby is customizable, flexible, and the team always goes above and beyond."

Sebastien Vanier

Operations Manager at Silver-Star Mercedes-Benz

The dealership’s communication tools were holding them back.

Confirming daily appointments by phone had become unmanageable, wasting hours and leaving gaps in the schedule. Their old system made it hard to track past conversations, and onboarding new team members was difficult due to a clunky, outdated interface. On top of that, Silver Star’s bilingual customer base wasn’t being consistently addressed in the right language, which was impacting engagement and the customer experience.

Appointment confirmations made automatic
Kimoby now sends confirmation texts and reminders without advisor involvement. This helps the team get a clearer view of each day while freeing up time to focus on customers.

Targeted, bilingual communication
Customer language preferences sync directly from the DMS, allowing messages to be sent in in the customer's preferred language.

A platform the team loves using
Unlike their previous tool, Kimoby is simple and intuitive. Advisors can easily pick up where others left off in a conversation, respond faster, and onboard new team members with less training.