Automating appointment confirmations to save time and make more money
With +100 appointments booked each day, sending reminders and appointment confirmations to customers was pure chaos. Staff couldn’t get a clear picture of what the day was going to look like and managers couldn’t be proactive to optimize everyone’s schedules. By automating these tasks, Silver Star Mercedes-Benz saves approximately 700 monthly phone calls and gets back over 30 hours to dedicate to its loyal clientele.
Sending personalized and targeted messages to customers
Located in a bilingual and multicultural city, it was important for Silver Star Mercedes-Benz to address its customers in their preferred language. With Kimoby, they can synchronize this kind of valuable data from their DMS and automatically adapt their messages for each customer.
Providing a straightforward and easy-to-use platform for the service team
Silver Star Mercedes-Benz was using a system that was unintuitive, archaic, and had a steep learning curve. The team also stumbled to retrieve past customer conversations. When they made the switch to Kimoby' communication platform, the staff immediately loved it, making the adoption easy and appreciating how easy-to-use it is.
