How Northwest Lexus is Generating up to $30,000 per Campaign
Northwest Lexus upgraded their communication strategy with Kimoby, replacing manual outreach with targeted SMS campaigns and automated reminders. The result: faster bookings, stronger customer engagement, and up to $30,000 in additional revenue per campaign.
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Results
Up to $30,000 in revenue per campaign
Tire and recall campaigns brought in more business, with some generating as much as $30,000 in service revenue.
Faster booking confirmations
Customers confirmed appointments right away by replying to texts, cutting down delays and filling the calendar faster.
Higher campaign response rates
Compared to emails or phone calls, SMS campaigns delivered stronger engagement and helped convert more outreach into actual appointments.
More efficiency for staff
The team no longer had to manually manage reminders or follow-ups. This freed up time and reduced the workload on advisors.
“Communication is a really important part of a customer’s experience. With Kimoby, we’re able to keep that consistent and scalable across the team.”
Klaudia Sanecka
Group Manager BDC for Policaro
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