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Manage text conversations with customers at scale
Interact with your customers through texting and multimedia messaging to increase service continuity. Carry on quick and helpful one-on-one text conversations about specific ROs, repair estimates, job approvals, and in direct response to general information or service quote requests. It's like a live chat, only better.
Automate your repetitive tasks and reduce no-shows
Save time spent calling customers with automated appointment reminders that ask them to confirm their attendance. Bring them back with service reminders triggered by time or estimated mileage. Streamline timely, personalized notifications that keep them informed throughout the repair process.
Make customer feedback a part of your daily operations
Give customers a quick and easy way to let your team know how satisfied they are after each service appointment. Kimoby automatically turns open text feedback into a clear visual representation and highlights customer emotions hidden in comments, in a format that's easy to understand and act on.
Management and monitoring
- Performance dashboard
- Message delivery reports
- Conversation history
- Appointment activity screen
- Business hours settings
- Staff user roles and avatars