Hunter Engineering Company

Kimoby partners with Hunter Engineering Company to help you automatically send inspection reports to your customers via text message.

Hunter Engineering Company

Hunter Engineering Company

Since 1946, Hunter Engineering Company has built a reputation for innovation and visionary leadership in the application of the newest technologies to automotive under car services. The company provides systems to help dealerships with related vehicle operations, such as vehicle inspection.

Certification since

August 2019

Products

Alignment systems and wheel balancers

Location

United States and Canada

Industry

Automotive

Website

www.hunter.com

Turn your data from Hunter’s alignment systems and wheel balancers into helpful conversations with customers

Kimoby seamlessly integrates with your Hunter equipment to enable you to automatically send inspection reports to your customers about their vehicles—all through text message.

  • Set up preset messages to increase upsell opportunities
  • Keep customers well-informed throughout the repair process
  • Send a report as a link for more transparency

How does it work?

Hunter systems generate a report after each inspection. The request message for this operation contains the VIN of the customer’s vehicle.

Kimoby pulls data, in real time, from Hunter’s equipment and matches the VIN in the report with the customer VIN in our customer base.

Kimoby automatically sends the inspection report to your customer as a link in a text message.

How does it work?

Trigger the sending of text messages

Reach the right customers with the right information at the right time. Automate the sending of inspection reports.

With our Automated Messages add-on, put your business data to work by creating automations that make it easy to follow up with your customers.

Automated Messages

Manage your customer conversation in one place

Support your customers, promptly answer their questions after they receive the inspection reports, and exchange various service-related information through text message or multimedia messaging.

With our Text Conversations feature, deliver superior customer service, all in one easy interface designed for effective teamwork and seamless staff collaboration.

Text Conversations

Manage the customer conversation in a collaborative way

Employees, from service advisors, appointment coordinators, through mechanics, to fixed operations, BDC and more, can collaborate, tag other users and write internal notes directly in a conversation with a client.

Simply connect your relevant staff to the platform so they have access to the conversation with the client and can quickly and efficiently communicate.

Manage the customer conversation in a collaborative way
Translation feature

Talk to your customers in their preferred language

Kimoby has a free translation feature to help you communicate in the native language of your customers. It also allows you to translate incoming messages from your customers in the language of your choice, directly in the conversation interface.

Make sure your staff user base is well-trained and well-supported

Kimoby comes with dedicated and continued technical customer support and comprehensive and ongoing training, centered around your staff's daily tasks and challenges. Get the most out of our texting platform to leave a positive impact on productivity and customer retention you’re striving for.

Time to resolve
 a support issue

~ 7 minutes time to resolve
 a support issue

Proactive touchbase calls

90-day proactive touch
base calls

9 time zones covered

9 time zones covered in North America

User training and support

Support Chat

Phone & In-App Support

Users get quick answers to technical questions from qualified live experts.

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Live Trainings

Live Training Sessions

Whether your staff needs basics or advanced trainings, Kimoby live training sessions are free and presented on an ongoing basis.

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Improve your customer experience today

Ready to breathe new life into your customer communications?