Tire Profiles

Kimoby has partnered with Tire Profiles to help you automatically send tire and alignment measurements and diagnostic reports to your customers via text message.

Tire Profiles

Tire Profiles

Tire Profiles was established in 2008 as an offshoot of a railway diagnostics company called ImageMap. With two products, TreadSpec and Groove Glove, Tire Profiles is the industry leader in tire and alignment measurement and diagnostic systems and instruments.

Products

TreadSpec and GrooveGlove

Location

United States and Canada

Industry

Automotive

Website

www.tireprofiles.com

Turn your data from Tire Profiles mobile tire diagnostics for alignment and vehicle tire treads into helpful conversations with customers

Kimoby seamlessly integrates with your Tire Profiles’ equipment to enable you to automatically send inspection reports to your customers about their vehicles—all through text message.

How does it work?

Groove Glove and TreadSpec generate a TreadTracker report that provides recommendations, service needs and diagnostic notes for each inspection in the form of a PDF file. The request message for this operation includes the VIN of the customer’s vehicle.

Tire Profiles pushes data related to the scanning of a given vehicle’s tires into Kimoby in real-time. Kimoby matches the VIN in the report with the customer VIN in our database.

An event is created in Kimoby. You can configure Kimoby to allow you to automatically send the inspection report to your customer as a link in a text message.

How does it work?

Set up preset messages to increase upselling opportunities

Pick from a library of text message templates the message you want to use for your automation workflow. Create your own text message or customize any existing one to suit your needs.

Set up preset messages to increase upselling opportunities
Keep customers well-informed throughout the repair process

Keep customers well-informed throughout the repair process

Automatically trigger the sending of an inspection report via text message after an inspection has been completed. Decide on your triggering rules according to your internal business processes.

Send a report as a link for more transparency

Make it easy for your customers to consult their vehicle inspection reports through text messages.

Send a report as a link for more transparency
Answer your customers’ questions

Answer your customers’ questions

Promptly assign replies from your customers to the person in charge within your team. Make it easy for your staff members to collaborate by adding notes directly in the conversations.

Make sure your staff user base is well-trained and well-supported

Kimoby comes with dedicated and continued technical customer support and comprehensive and ongoing training, centered around your staff's daily tasks and challenges. Get the most out of our texting platform to leave a positive impact on productivity and customer retention you’re striving for.

Time to resolve
 a support issue

~ 7 minutes time to resolve a support issue

Proactive touchbase calls

90-day proactive touchbase calls

9 time zones covered

9 time zones covered in North America

User training and support

Support Chat

Phone & In-App Support

Users get quick answers to technical questions from qualified live experts.

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