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Two-way texting and communication
Effortlessly connect with your customers
Kimoby’s two-way text messaging eliminates the headaches of trying to reach customers and getting the answers you need—lightning fast.
Struggling with low customer response rates? Fed up with your employees being glued to phones without any luck connecting with customers? Racking your brain to improve customer engagement?
Kimoby’s two-way text messaging solution simplifies how you communicate with customers and deliver a stellar, professional customer experience.
Trusted by industry leaders
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Stop playing phone tag. Connect with customers instantly.
- Appointment confirmations and reminders
- Multi-point inspections and repair approvals with images and videos
- Recall and maintenance notifications with VIN matching
- Upselling value-added vehicle services
Centralize all customer communications. Boost staff efficiency and collaboration.
- Stop double data entry and automate manual tasks with seamless DMS integration
- Send out personalized and targeted messages based on real-time customer data
- Assign senior advisors to more important, customer-facing tasks
- Increase service capacity and cater to a broader clientele
Kickstart your performance scores with OEMs.
- Reduce overhead needs in a tight labor market
- Eliminate the costs of ineffective call centers
- Substantially increase the number of ROs and average RO value
- Achieve a higher CSI without added work
Can a phone call
do this?
90%
of texts are read within 3 minutes. Response times are 90 seconds.
Our service team used to spend days reaching out to hundreds of customers for recalls.
With Kimoby, they now achieve that in minutes.
Jack Lai
General Manager, Brian Jessel BMW
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