MONZA EDITION
One-click financing solution with Buy Now, Pay Later (BNPL) powered by Affirm
Each time you send an estimate to a customer or a mobile payment request, they will have the option to view and apply to pay over time with Affirm.
BNPL empowers you to secure approvals for expensive additional work by providing a seamless one-click financing solution to your customers directly integrated into Kimoby Pay - eliminating the need for another provider. Dealerships get paid right away and Affirm takes care of managing the rest.
As 67% of American dealerships express concern about a potential 2024 recession impacting their business, BNPL offers you a proactive strategy to encourage customers who usually declined because of timing or budget constraints, to proceed with suggested repairs, ultimately boosting your average Repair Order (RO) and bottom line.
Automatically answer and reroute customer messages with Automated Replies
In your automation, such as the CSI one, you can now create automatic replies that fit each customer's response and redirect the conversation to the appropriate person if need be.
Just picture it: only customers who've already shown positive sentiments receive reminders to look out for the manufacturer email survey. With the understanding that one negative survey won't outweigh five positive ones, this new feature guarantees the best possible results and a clear advantage for dealerships, all without lifting a finger.
Appointment and maintenance reminder automation also benefit from the Automated Replies feature. With Automated Replies, your BDC team can devote their time to what truly matters – nurturing relationships and driving business growth.
Saved line items and dashboard with Estimate Enhancements
Say goodbye to repetitive data entry and save time creating estimates – simply select items from your saved library and get your estimate automatically filled in with the right data.
Retrieve RO and customer profile with VIN Scanning
Effortlessly attach data and files without the risk of manual errors, saving technicians valuable time.
Foolproof texts with AI-Text Improvement and Spellcheck
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Instant customer reminders with Declined Work
Send personalized follow-up messages to customers who declined repairs. Using OP codes, the Declined Work feature automatically finds declined repairs and sends personalized messages to specific customers, based on the number of days you set for triggering the message. While many dealerships avoid this kind of message due to its cumbersome manual process, this feature revenue potential is undeniable. It demonstrates care for customer safety and directly impacts your dealership's bottom line, effortlessly enhancing customer relationships.
Real-time customer updates with Work in Progress
The Work in Progress automation will systematically send a customized message to customers, informing them that repairs are underway. This proactive communication eliminates the need to call the client, ensuring you meet CSI requirements while enhancing transparency and the overall customer experience. Additionally, it relieves service advisors from customer calls regarding the status of their vehicles, freeing up your team and telephone lines.
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EXCLUSIVE EARLY ACCESS
KIMOBY GO
A faster and more accurate search bar.
Pause a video while recording.
Attach a video to an RO after sending it to your customers.
Select date range.
Customize your export's filtering.
When is the next "Monza Edition"?
We're planning 2 other significant releases in 2024, designed to address top dealership challenges and empower them to navigate the ever-changing landscape with precision and excellence while creating the best customer engagement experiences.
Fun fact: The Kimoby team crafted most of these solutions and developed this product launch website page in our own HQ meeting room, Monza, serving as a testament to our culture of speed and agility.
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